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Customer Service Professional Jobs (NOW HIRING)

Ampcus

Call Center Customer Service Professional

Cary, NC

$15.75 - $20.50/hr

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Experience in a professional or office setting We offer competitive compensation and benefits ... If you are a motivated individual with a passion for client services, we encourage you to apply.

OWL Services

Service Professional II

Colorado Springs, CO · On-site

$26.77 - $29.98/hr

OWL Services' companies have received numerous awards over the years for exemplary customer service ... Service Professional II To perform repair and service work on electronic, hydraulic and/or ...

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How much do customer service professional jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What Is a Customer Service Professional?

A customer service professional, also known as a customer service representative, is responsible for answering calls or emails, listening to customers, and addressing customer complaints and questions. Depending on which industry they work in, their duties may involve finding answers to billing or service questions, providing information on the items that customers are purchasing or returning, and documenting complaints. In the customer service industry, excellent communication skills are essential to work with frustrated or upset customers dealing with problems buying items or incorrect billing statements. Customer service professionals may also help sell products that may be useful to the customer based on their conversation.

What are Customer Service Professionals?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

How does a Customer Service Professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are the key skills and qualifications needed to thrive as a Customer Service Professional, and why are they important?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.
More about Customer Service Professional jobs
What cities are hiring for Customer Service Professional jobs? Cities with the most Customer Service Professional job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
Who are the top companies hiring for Customer Service Professional jobs? The top employers for Customer Service Professional jobs are:
What states have the most Customer Service Professional jobs? States with the most job openings for Customer Service Professional jobs include:
Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.
Temporary Customer Service Professional I

Temporary Customer Service Professional I

Cambia Health Solutions

Portland, OR • On-site, Remote

$19 - $22.25/hr

Full-time

Posted 27 days ago

Cambia Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

102nd of 260 rated insurance

Job description

Temporary Customer Service Professional I

Temporary remote opportunity available to candidates in WA, ID, OR, and UT.

This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.

Starting pay range $19.00 - $22.25/hour depending on experience and location. HR will reach out and provide specific information. This is a non-benefited role

Upcoming start dates include the following:

  • June 15h, 2026

  • June 22nd, 2026

  • June 29th, 2026

Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

Who We Are Looking For

Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things?

As a CSP, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. As a customer service representative, you'll connect directly with providers or current and potential subscribers to our Regence, Asuris and Bridgespan health insurance plans. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.)

In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.

What You Bring to Cambia

Qualifications:

  • High school diploma or equivalent

  • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

  • Proficient PC skills and an ability to navigate multiple applications while on calls.

  • Ability to apply mathematical concepts and calculations.

Skills and attributes:

  • Excellent multitasking skills under pressure.

  • Resilience, patience and a positive attitude in the face of challenges.

  • Clear, concise and empathetic demeanor while responding to inquiries and requests.

  • Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.

  • Sound decision-making and flexibility in a fast-paced environment.

  • Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.

  • Equally comfortable collaborating with a team and working independently.

  • Ability to handle sensitive and confidential information with discretion.

  • Preferred: knowledge of medical terminology and coding.

  • Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

What You Will Do at Cambia

  • Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.

  • Roll up your sleeves and do the necessary research to find answers when you don't have them.

  • Bring a positive and professional approach to providing every caller with accurate, compliant information.

  • Tailor your communications to meet each caller's unique needs.

  • Stay one step ahead by spotting and addressing potentially difficult issues before they arise.

  • Prioritize caller satisfaction while representing Cambia's mission and values.

  • Seek opportunities to collaborate and improve your skills through feedback and learning.

Your Work Environment

  • May be required to work overtime.

  • May be required to work outside normal hours.

  • Required to have high-speed internet connection.

  • Private, distraction free workspace.

The starting hourly wage for this job is $19.00 - $22.25/hour depending on candidate's geographic location and experience.This is a temporary position and, as such, is not eligible for benefits.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

  • Work alongside diverse teams building cutting-edge solutions to transform health care.
  • Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
  • Grow your career with a company committed to helping you succeed.
  • Give back to your community by participating in Cambia-supported outreach programs.
  • Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

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