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Senior Customer Support Jobs (NOW HIRING)

Fyxer

Senior Customer Support Specialist

Austin, TX · Remote

$75K - $85K/yr

Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding * Diagnose and troubleshoot complex technical issues, escalating to Product ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

Jobtailor

Senior Customer Support Engineer

Austin, TX · On-site

$85 - $120/hr

Order and maintain appropriate inventory to support the territory * Provide non-contract customers billable estimates for servicing instruments * Accountability for assigned company assets including ...

New

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

Hackajob

Senior Customer Support Lead

Chicago, IL · On-site

Sr Lead, Customer Support Operations At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our ...

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Senior Customer Support information

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How much do senior customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for senior customer support in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What does a senior customer support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a senior customer support professional?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a senior customer support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What cities are hiring for Senior Customer Support jobs?

Cities with the most Senior Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Senior Customer Support jobs?

States with the most job openings for Senior Customer Support jobs include:

Senior Customer Support jobs near you
Infographic showing various Senior Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Posted 29 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K