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Senior Customer Support Jobs (NOW HIRING)

Logitech

Sr. Customer Support Engineer

Concord, NC · Hybrid

We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly ...

HYPR

Senior Customer Support Engineer

$75K - $90K/yr

Your Role and Impact As a Senior Customer Support Engineer, you will serve as a critical technical resource and advocate for HYPR's global enterprise customers. This role is focused on driving ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

NetBox Labs

Senior Customer Support Engineer

$110K - $140K/yr

About the Role As a Customer Support Engineer (CSE) at NetBox Labs, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and ...

Qdrant

Senior Customer Support Engineer (Americas)

We're looking for a Senior Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example ...

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How much do senior customer support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for senior customer support in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

How does a Senior Customer Support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What are the key skills and qualifications needed to thrive as a Senior Customer Support professional, and why are they important?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What does a Senior Customer Support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.
What cities are hiring for Senior Customer Support jobs? Cities with the most Senior Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Senior Customer Support jobs? States with the most job openings for Senior Customer Support jobs include:
Senior Customer Support jobs near you
Sr Coordinator, Customer Support

Sr Coordinator, Customer Support

KeHE Distributors, LLC

Naperville, IL • On-site, Remote

$26.97 - $39.50/hr

Full-time

Posted 21 days ago

KeHE Distributors rating

6.7

Company rating: 6.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

35th of 48 rated food wholesalers

Job description

Overview

Good people, working with good people, for our common good.
Sound good?
KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!


Responsibilities

The Senior Customer Support Coordinator serves as a subject matter expert and lead coordinator within the Customer Support team, responsible for managing complex customer issues, ensuring timely and accurate resolution, and supporting consistent service execution. This role acts as a key liaison between Customer Support and cross functional partners, helping identify process gaps, improve service quality, and drive a positive customer experience. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.


Qualifications

SKILLS, KNOWLEDGE AND ABILITIES:

  • Strong knowledge of customer support processes, order lifecycle, and service recovery practices.
  • Strong communication skills, both written and verbal.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Strong problem solving skills with attention to detail and follow through.
  • Ability to influence outcomes and collaborate across teams without direct authority
  • Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • High degree of professionalism, accountability, and customer focus.

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
  • Minimum 3–5 years of experience in customer support, customer service, or related roles.
  • Prior experience handling escalations or serving as a team lead or senior coordinator strongly preferred.
  • Experience supporting Commercial, Operations, or Distribution environments a plus.
  • CRM or order management system experience preferred.

PHYSICAL REQUIREMENTS:

  • Work is primarily performed in an office or remote environment.
  • Ability to sit or stand for extended periods and work at a computer.
  • Occasional extended hours may be required during peak business periods.

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