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Customer Support Jobs in West Virginia (NOW HIRING)

Apptad, Inc.

Customer Support

South Charleston, WV · On-site

$14.75 - $18.75/hr

Agent/ Customer Service Representative Location: South Charleston, WV Day shift: 8 AM EST - 8 PM EST The candidate should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday ...

Harvia US, Inc.

Customer Support Agent

Lewisburg, WV

$18 - $20/hr

Customer Support Agent Location: Lewisburg, WV, 24901 Position Summary Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas:

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$18/hr

This role is responsible for delivering a positive customer experience by providing accurate information, resolving inquiries, scheduling services, and supporting customers throughout their ...

New

BFS FOODS

CSR

Morgantown, WV

$16.50 - $22.50/hr

Experience working with customer support. Perform such similar, comparable, or related duties as may be required or assigned.

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

Experience working with customer support. Perform such similar, comparable, or related duties as may be required or assigned.

Coalition, Inc.

WV · On-site

In this role, you will be accountable for providing the highest level of customer support and service to both prospective and current customers, including insurance brokers quoting on our platform ...

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All JobsCustomer Support JobsCustomer Support Jobs in West Virginia

Customer Support information

See West Virginia salary details

$9

$14

$21

How much do customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support in West Virginia is $14.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $16.20 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in West Virginia?

The most popular types of Customer Support jobs in West Virginia are:

What are popular job titles related to Customer Support jobs in West Virginia?

For Customer Support jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in West Virginia look for?

The top searched job categories for Customer Support jobs in West Virginia are:

What cities in West Virginia are hiring for Customer Support jobs?

Cities in West Virginia with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $30,909 per year, or $14.9 per hour.

Customer Support

Apptad, Inc.

South Charleston, WV • On-site

$14.75 - $18.75/hr

Full-time

Posted 28 days ago

Job description

Job Title: Agent/ Customer Service Representative
Location: South Charleston, WV
Day shift: 8 AM EST - 8 PM EST
The candidate should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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