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Customer Support Jobs (NOW HIRING)

equivant

Customer Support Specialist

Gulf Breeze, FL · On-site

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

LINQ

Customer Support Specialist

Denver, CO

$31K - $51K/yr

LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We're not just here to answer questions, we're here to build trust, solve ...

Alphabe Insight

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

Customer Support Assistant Blue Print Out is a forward-thinking organization dedicated to delivering exceptional business solutions and operational excellence. Our mission is to develop high ...

Crafco Inc

Customer Support Coordinator

Phoenix, AZ · On-site

$18.50 - $23.50/hr

Our customer support team's top priority is to make our customers successful by delivering excellent, personable and conversational support. We take customer relationships seriously and this position ...

Crafco

Customer Support Coordinator

Phoenix, AZ · On-site

$45K - $60K/yr

Our customer support team's top priority is to make our customers successful by delivering excellent, personable and conversational support. We take customer relationships seriously and this position ...

WalzCraft

Customer Support Specialist

La Crosse, WI · On-site

$16.75 - $22.50/hr

Job Type Full-time Description The Customer Support Specialist is a customer-focused professional responsible for providing exceptional service and support to WalzCraft's customers. This role ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

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How much do customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

More about Customer Support jobs
What cities are hiring for Customer Support jobs? Cities with the most Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Customer Support jobs? States with the most job openings for Customer Support jobs include:
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Customer Support jobs near you
Infographic showing various Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support Specialist

equivant

Gulf Breeze, FL • On-site

$16.50 - $22.25/hr

Full-time

PTO

Posted 29 days ago

Job description

Job Summary:
The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a virtual case management tool for specialty courts. This is a remote, full-time role requiring a blend of customer service and technical troubleshooting skills.
Day-to-day responsibilities include supporting users via phone, email, and chat; remotely accessing customer systems to resolve issues in real time; troubleshooting printer and analyzer connectivity; entering and managing support tickets; and maintaining documentation. Paracelsus support is time-sensitive in nature, as users are operating an active lab environment.
This role is well-suited for a technically curious, detail-oriented candidate who is comfortable learning complex software and communicating clearly with non-technical users. No college degree is required, though prior help desk or technical support experience is a plus. Opportunities for growth into QA, implementations, or client success are available over time.
Job Description:
ACT Job Req: Customer Support Specialist
ACT Innovations
Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM CT
At ACT Innovations, we build software that supports treatment courts, justice programs, and toxicology laboratories across the country. Our platforms help organizations improve lives, streamline operations, and deliver better outcomes for the communities they serve.
We are looking for a Customer Support Specialist who is eager to learn, enjoys helping others, and is interested in growing within a technology-focused company. This is a technical support role - not a call center position - and requires comfort learning complex, specialized software platforms used in laboratory and justice program environments. This is an excellent opportunity for someone early in their career who wants exposure to software support, QA/testing, client operations, and other areas of a growing SaaS organization.
What You'll Do
  • Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus
  • Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment
  • Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time
  • Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed
  • Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users
  • Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts
  • Document support interactions and resolutions within our ticketing system
  • Escalate complex issues to the designated senior team member when needed
  • Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods
  • Help maintain internal support documentation and knowledge base articles
  • Participate in team meetings, training sessions, and product education opportunities
  • Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed

What We're Looking For
  • High school diploma or GED required
  • College degree is optional
  • Strong communication and customer service skills
  • Comfortable learning and working with technology and software systems; basic proficiency with MS Office (Word, Excel, Outlook) required; comfort with remote desktop or screen-sharing tools (such as GoToAssist or similar) preferred
  • Organized, dependable, and detail-oriented
  • Ability to follow structured troubleshooting steps and translate technical information into clear, non-technical guidance for end users
  • Ability to problem-solve and remain professional in customer-facing situations
  • Willingness to learn multiple parts of the business and grow professionally over time
  • Strong written communication skills with the ability to clearly document technical information for end users
  • Ability to work independently in a remote environment
  • Reliable high-speed internet connection and a professional remote work environment required

Success in This Role Looks Like
  • Providing friendly, timely, and accurate customer support
  • Learning ACT software platforms and workflows quickly
  • Communicating clearly with both customers and internal teams
  • Contributing to documentation, QA efforts, release notes, and process improvement initiatives
  • Growing into additional responsibilities over time

Bonus Points If You Have
  • Previous customer support or help desk experience (1-3 years)
  • Experience with SaaS software platforms
  • Familiarity with Paracelsus or laboratory/toxicology workflows
  • QA/testing experience
  • Experience working with courts, justice programs, healthcare, or laboratory environments
  • Experience supporting hardware-connected software such as laboratory instruments, printers, or similar equipment
  • Familiarity with remote desktop or screen-sharing tools (TeamViewer, AnyDesk, or similar)

Why Join ACT Innovations?
  • Fully remote position
  • Stable Monday-Friday schedule with no weekends
  • Opportunity for career growth into QA, implementations, product management, client success, or technical operations
  • Exposure to mission-driven software that makes a real impact
  • Collaborative and supportive team environment
  • Growing technology company with long-term advancement opportunities

Compensation & Benefits
  • Competitive compensation based on experience
  • Benefits package available
  • Paid time off and company holidays
  • Ongoing training and development opportunities

Worker Type:
Regular
Number of Openings Available:
1

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