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Bpo Customer Service Representative Jobs (NOW HIRING)

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

Unifin Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

Unifin

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

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Bpo Customer Service Representative information

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How much do bpo customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for bpo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a BPO customer service representative?

BPO Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests for companies through a Business Process Outsourcing (BPO) firm. They communicate with customers via phone, email, chat, or social media on behalf of client businesses, providing information, resolving issues, and ensuring customer satisfaction. These representatives are trained to understand client products, services, and policies, and play a crucial role in maintaining a positive brand image and retaining customers. The role often requires strong communication skills, patience, and the ability to troubleshoot problems efficiently.

What are the key skills and qualifications needed to thrive as a BPO customer service representative?

To thrive as a BPO Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and often at least a high school diploma. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony tools is typically required. Patience, empathy, and adaptability help representatives manage challenging interactions and build customer trust. These skills and qualities are crucial for delivering efficient, high-quality service that ensures customer satisfaction and supports business goals.

What are some common challenges faced by BPO customer service representatives and how can they be managed?

BPO Customer Service Representatives often encounter challenges such as handling high call volumes, dealing with irate customers, and adapting to changing client requirements. Successfully managing these challenges requires strong communication skills, emotional resilience, and effective time management. Many organizations provide ongoing training, mentoring, and access to support tools to help representatives navigate complex situations and maintain high service standards.

What is the difference between Bpo Customer Service Representative vs Call Center Agent?

AspectBpo Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support centersCall centers, inbound/outbound call environments
Employer & IndustryOutsourcing companies, BPO industryTelecom, retail, healthcare, BPO
Search & Comparison IntentCustomer service roles in BPOCustomer support roles in call centers

The main difference is that Bpo Customer Service Representatives focus on handling customer inquiries, complaints, and support within the BPO industry, often involving multiple clients. Call Center Agents typically work in inbound or outbound call environments, providing customer service or sales support. Both roles require similar skills and credentials but differ slightly in scope and industry context.

Is a Bpo customer service representative a stressful job in BPO?

A BPO customer service representative often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. The job requires strong communication skills and the ability to manage pressure, which can contribute to stress levels, especially during peak hours or challenging situations.
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Bpo Customer Service Representative jobs near you
Infographic showing various Bpo Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Niles, IL • On-site

Unifin, Inc
Strategic Planning Consulting Services • 51 - 200 employees
Learn more about Unifin, Incexternal

$16 - $21.75/hr

Full-time

Re-posted 4 days ago

Job description

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **

Be one of us, and be part of our success story!

Your Role

As a Customer Service Representative, you will support inbound customer inquiries and resolve customer issues by delivering world-class service.Our Customer Support seeks individuals who are passionate about delivering an exceptional customer experience, making a positive impact, demonstrating commitment to their work, elevating team performance, and solving complex customer issues.

Key Responsibilities

  • Manage all customer escalations and complaints to a high professional standard and in accordance with the account's terms and policies.
  • Receive inbound customer contacts and complete outbound contacts, including callbacks and responses, to maintain queues and meet service levels.
  • Demonstrate sound negotiation, problem-solving, and conflict-resolution skills by resolving issues within established authority and parameters whenever possible, while using sound judgment to determine when escalation is necessary.
  • Serve as the voice of the customer and proactively recommend solutions that address root causes of escalations and complaints by leveraging established contacts and processes.
  • Share information and knowledge with team members to help recognize and reduce recurring issues.
  • Capture all relevant customer contact information accurately and concisely within data capture systems and ensure records are properly maintained.
  • Follow escalation and complaint procedures to ensure customer issues are tracked and relevant parties are informed of actions taken to resolve them.
  • Use appropriate tools to provide customers with relevant information and identify knowledge gaps or outdated policies and procedures that may have impacted frontline resolution efforts.

About You

For you to become a successful candidate for this role:

    • High school diploma or equivalent required.
    • Minimum 2 years of customer service and/or contact center experience required.
    • Experience de-escalating situations with dissatisfied customers while demonstrating patience and empathy.
    • Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
    • Report on-site

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!