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Manager 1800 Contacts Customer Service Jobs (NOW HIRING)

Aequor Technologies

Customer Service

Somerset, NJ · On-site

$16 - $21.75/hr

Oversight on the Order Management Process and develop key relationships at our 3PL partner with ... Ability to develop strong relationships with contacts at customer accounts, excellent oral and ...

safariland

Customer Service Representative

Casper, WY

$15.50 - $21/hr

Coordinates all customer contacts to insure timely and accurate handling and processing within ... Communicate effectively with customers, team members, peers, and managers relating to issues ...

TransCore

Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

Contacts customers for additional account information. * Assists in problem correspondence as required. * Prepares reports including CSR Daily Activity report and cash out report. Education: High ...

TransCore

Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

Contacts customers for additional account information. * Assists in problem correspondence as required. * Prepares reports including CSR Daily Activity report and cash out report. Education : High ...

Harmons

Customer Service Manager

Orem, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director ... NATURE OF WORK CONTACTS: * Consistent and daily interaction with store associates * Consistent and ...

Planters Bank and Trust

CSR

Clarksdale, MS · On-site

$16 - $21.75/hr

Promote and maintain positive relations with all contacts, customers, and potential customers ... management. **Please note- Non qualified applications will not be considered for the position.

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How much do manager 1800 contacts customer service jobs pay per year?

As of Sep 9, 2026, the average yearly pay for manager 1800 contacts customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of 1800 Contacts Customer Service do?

A Manager of 1800 Contacts Customer Service oversees the daily operations of the customer service department, ensuring that customers receive prompt and effective assistance. Their responsibilities include leading and training customer service representatives, monitoring performance metrics, resolving complex customer issues, and implementing strategies to improve service quality. They also collaborate with other departments to address customer needs and maintain high levels of customer satisfaction. The manager plays a key role in maintaining the company's reputation for excellent customer care.

What are the key skills and qualifications needed to thrive as a manager of 1800 Contacts Customer Service?

To thrive as a Manager of 1800 Contacts Customer Service, you need strong leadership skills, experience in customer service management, and typically a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center management systems, and performance analytics tools is vital. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills for this role. These skills ensure effective team leadership, high-quality customer experiences, and the achievement of service goals in a fast-paced environment.

What are some common challenges faced by a manager of 1800 Contacts Customer Service, and how are they addressed?

A Manager at 1800 Contacts Customer Service often faces the challenge of balancing high-quality customer support with efficient team performance, especially during peak periods. Managing and motivating a diverse team, handling escalated customer issues, and ensuring adherence to company protocols are key aspects. Success in this role involves proactive coaching, clear communication, and leveraging performance data to identify areas for improvement. Collaboration with other departments, such as IT and fulfillment, is also critical to resolving complex customer concerns efficiently.

What is the difference between Manager 1800 Contacts Customer Service vs Customer Service Supervisor?

AspectManager 1800 Contacts Customer ServiceCustomer Service Supervisor
CredentialsExperience in customer service, leadership skillsSimilar credentials, often with supervisory experience
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
Employer & IndustryContact lens retailer, healthcare industryContact lens retailer, healthcare industry
Primary FocusOverseeing customer service team, strategic planningManaging daily operations, team supervision

The main difference is that the Manager 1800 Contacts Customer Service typically handles strategic planning and team leadership, while the Customer Service Supervisor focuses on daily team management and operational tasks. Both roles require similar credentials and work in comparable environments within the contact lens retail industry.

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Manager 1800 Contacts Customer Service jobs near you
Infographic showing various Manager 1800 Contacts Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

(Part-Time) Customer Service Manager

Everett, MA • On-site

Michaels Stores, Inc.
Retail • 10K+ employees
Learn more about Michaels Stores, Inc.external

$16 - $22.20/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 955 frontline employees who took The Breakroom Quiz

654th of 740 rated retailers

Job description

Store - BOS-EVERETT, MA
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
Major Activities
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
  • Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
  • Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
  • Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
  • Oversee Balloons business, birthday party operations, and other in-store programs and events
  • Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
  • Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
  • Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
  • Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
  • Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
  • Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
  • Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned
Minimum Type of Experience Required
  • 3+ years retail leadership experience

Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
  • Ability to climb ladders or step stools to stock and retrieve products.
  • Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
  • Ability to work in a fast-paced environment with frequent customer interactions.
  • Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.00 - $22.20
This position may be eligible for overtime compensation in accordance with state and local laws.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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