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Manager 1800 Contacts Customer Service Jobs (NOW HIRING)

Guidewell

Manager of Customer Service

Irving, TX · On-site

The Customer Service Manager is accountable for achieving business results through the application ... and external contacts. * Strong knowledge of Microsoft Office. Required Education: * Related ...

fpcusa

CUSTOMER SERVICE REP. I

Livingston, NJ · On-site

$17.50 - $23.75/hr

Customer Contacts and Relationships : Communicate clearly and responsibly in a timely manner, take ... Consistency and professionalism is expected along with proficiency in time-management and good ...

Total Safety

Rep I - Customer Service

Williston, ND · On-site

$15.75 - $21.25/hr

Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced. Contact with other departments or external contacts to ...

PPC Flex

Customer Service Specialist

Edwardsville, IL · On-site

$16 - $21/hr

What You'll Be Doing As a Customer Service Specialist , you'll play a critical role in delivering a ... Maintain customer data and contacts in Salesforce CRM * Capture customer insights, interactions ...

Chubb

Customer Service Representative

Phoenix, AZ · On-site

$15 - $20.50/hr

Manage and prioritize all account requests in order to meet demanding deadlines. * Create ... Provide a total service for assigned clients, working with designated key contacts across all ...

Xylem

Manager, Customer Service

Yellow Springs, OH · Hybrid

The Customer Service Manager is responsible for leading the customer service team to provide outstanding service and achieve customer satisfaction goals. They develop and implement customer service ...

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How much do manager 1800 contacts customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for manager 1800 contacts customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the duties of a manager 1800 Contacts Customer Service?

A Manager in 1800 Contacts Customer Service oversees daily operations, manages customer service teams, ensures quality service, and implements policies to improve customer satisfaction. They also analyze performance metrics, handle escalated issues, and coordinate training to maintain team effectiveness.

What does a manager of 1800 Contacts Customer Service do?

A Manager of 1800 Contacts Customer Service oversees the daily operations of the customer service department, ensuring that customers receive prompt and effective assistance. Their responsibilities include leading and training customer service representatives, monitoring performance metrics, resolving complex customer issues, and implementing strategies to improve service quality. They also collaborate with other departments to address customer needs and maintain high levels of customer satisfaction. The manager plays a key role in maintaining the company's reputation for excellent customer care.

What is the difference between Manager 1800 Contacts Customer Service vs Customer Service Supervisor?

AspectManager 1800 Contacts Customer ServiceCustomer Service Supervisor
CredentialsExperience in customer service, leadership skillsSimilar credentials, often with supervisory experience
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
Employer & IndustryContact lens retailer, healthcare industryContact lens retailer, healthcare industry
Primary FocusOverseeing customer service team, strategic planningManaging daily operations, team supervision

The main difference is that the Manager 1800 Contacts Customer Service typically handles strategic planning and team leadership, while the Customer Service Supervisor focuses on daily team management and operational tasks. Both roles require similar credentials and work in comparable environments within the contact lens retail industry.

What are some common challenges faced by a manager of 1800 Contacts Customer Service, and how are they addressed?

A Manager at 1800 Contacts Customer Service often faces the challenge of balancing high-quality customer support with efficient team performance, especially during peak periods. Managing and motivating a diverse team, handling escalated customer issues, and ensuring adherence to company protocols are key aspects. Success in this role involves proactive coaching, clear communication, and leveraging performance data to identify areas for improvement. Collaboration with other departments, such as IT and fulfillment, is also critical to resolving complex customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a manager of 1800 Contacts Customer Service?

To thrive as a Manager of 1800 Contacts Customer Service, you need strong leadership skills, experience in customer service management, and typically a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center management systems, and performance analytics tools is vital. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills for this role. These skills ensure effective team leadership, high-quality customer experiences, and the achievement of service goals in a fast-paced environment.
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What cities are hiring for Manager 1800 Contacts Customer Service jobs? Cities with the most Manager 1800 Contacts Customer Service job openings:
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Manager 1800 Contacts Customer Service jobs near you
Infographic showing various Manager 1800 Contacts Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Service

Guidewell

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description


Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
Key position details:
This is an in-office position at 6535 SH 161 Irving Texas 75063
What is your impact?
The Customer Service Manager is accountable for achieving business results through the application of effective leadership and management processes with a special emphasis and focus to assigned clients and effectively managing and maintaining client relationships.
What Will You Be Doing:
Supervisory Responsibilities:
  • Managing Customer Service Assistant Managers
  • Directly accountable for hiring and promotion within WebTPA
  • Provides direction and coaching on performance of AMCS and their teams (direct and indirect reports).
  • Conducts 1:1 meetings for updates and performance appraisals.
  • Issues disciplinary measures in partnership with HR.

Primary Contact for Clients on Day-to-Day Items and Updates:
  • Manage client relationships as primary contact for daily items
  • Monitors Client Performance Guarantees
  • Responsible for internal reports indicating call volumes, success factors behind metrics with suggested proposals based on feedback from client and analysis.
  • Consistently reviews team performance metrics in conjunction with client satisfaction and advises on areas for improvement and additional training necessary to be successful.
  • Resolves customer service issues by researching plan coverage, history, and routinely educating clients, customers and members with findings via updates to Sr. Manager Ops, and Director Ops.
  • Partners with HR Talent Development for training initiatives on team specific to performance metrics and internal reporting and internal audits.

Required Qualifications
  • 3+ years related work experience working in a call center environment in the healthcare industry
  • 1+ years direct supervisory/management experience
  • Professional verbal and written communication skills required for interfacing with internal and external contacts.
  • Strong knowledge of Microsoft Office.

Required Education:
  • Related Bachelor's degree or additional related equivalent work experience

What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
  • Medical, dental, vision, life and global travel health insurance
  • Life insurance, Short- and long-term disability programs
  • Leave programs to support personal circumstances.
  • 401(k) includes employer contribution match
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits options avaliable
  • Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

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