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Customer Service Software Support Jobs (NOW HIRING)

Veson Nautical

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

As a Veson Nautical Software Support Analyst you will provide technical support for the world ... and customer service experts. Veson Nautical is a successful, rapidly growing global software ...

Service Global, Inc

Desktop Support EUC L1

Webster, NY · On-site

Deskside software Support * Refresh & Disposal * Hands & Feet Support * Warehouse and Technology Support Services Service Description * Provide support for customer-approved end user devices such as ...

Veson Nautical

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

As a Veson Nautical Software Support Analyst you will provide technical support for the world ... and customer service experts. Veson Nautical is a successful, rapidly growing global software ...

HomePro

Customer Service Representative

Carrollton, TX

$15.50 - $21/hr

Team Player: We're a tight-knit crew that supports each other. Be ready to collaborate and go above and beyond to achieve shared goals. Tech Tools: Comfortably navigate customer service software ...

Plumbing Plus

CSR

Poway, CA · On-site

Support office operations and administrative tasks as needed * Work closely with management to ... Minimum 1 year experience using ServiceTitan, HomePro, or similar home service software * Previous ...

Nexxaworks

Customer Service Specialist

Birmingham, AL

$16 - $21/hr

... support and assistance. You will be responsible for addressing customer inquiries, resolving ... Familiarity with customer service software and CRM systems. Additional Information * Competitive ...

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How much do customer service software support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you
Design Software Support Agent

Design Software Support Agent

Johnson, Mirmiran & Thompson, Inc.

Virginia Beach, VA

Full-time

Posted 20 days ago

Job description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary: The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion.  Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Essential Functions and Responsibilities 

  • Assist, implement, and maintain policies, procedures, and associated plans for design software administration. 
  • Assist in migrating projects to newer software versions of design applications as needed. 
  • Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.  
  • Assist users by providing technical support and troubleshooting within design applications. 
  • Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
  • Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization. 

Nonessential Functions and Responsibilities 

  • Perform other related duties as assigned  

Required Skills
Required Experience

  • Certification or equivalent working experience in industry-standard design software, or a degree in engineering, Information Technology, or a design-related field  

  • 2 years minimum experience with Autodesk Civil 3D, Bentley OpenX Design products or other engineering, architecture or construction software packages. 

  • Working knowledge of design and plan preparation procedures, best practices, and tools.  

Preferred Experience 

  • Experience with Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products 

  • Associate or bachelor’s degree in engineering, architecture, computer science, technology, or related field. 

  • Proficiency in Bentley and/or Autodesk CADD products  

  • Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC) 

Working Conditions 

Work is performed in a general office environment. It is generally sedentary but may require occasional standing and walking. The lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.   

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.

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