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Customer Service Software Support Jobs (NOW HIRING)

TEKsystems

Support Specialist Junior

El Paso, TX · Hybrid

$22/hr

Customer Service * Case Management * Troubleshooting * CRM Systems (Salesforce preferred) * Written & Verbal Communication * Software Training & User Education * Technical Support * Problem ...

Consider Posh Pro

Customer Service Specialist

Austin, TX

$16.75 - $22.25/hr

... and support throughout their journey with our company. You will be responsible for handling ... Proficient with customer service software and CRM systems. Additional Information * Competitive ...

Alphabe Insight Inc

Customer Service Officer

Birmingham, AL · On-site

$57K - $60K/yr

... support role * Strong verbal and written communication skills * Ability to multitask and work under pressure in a fast-paced environment * Proficient with customer service software and tools (CRM ...

Nexxaworks

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Proficient with customer service software, databases, and tools. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Ace Appliance

Customer Service Representative

Toledo, OH · On-site

$24 - $29/hr

Join our dynamic team to provide exceptional service and support, ensuring a seamless experience ... Proficiency in using customer service software and Microsoft Office Suite. * Ability to work in a ...

Ace Appliance

Customer Service Specialist

Toledo, OH · On-site

$24 - $29/hr

Join our dynamic team to provide exceptional service and support, ensuring a seamless experience ... Proficiency in using customer service software and Microsoft Office Suite. * Ability to work in a ...

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.
More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you
Customer Service and Support Representative I

Customer Service and Support Representative I

Rally House

House, NM

$18 - $20/hr

Full-time

Retirement, PTO

Posted 6 days ago

Rally House rating

6.1

Company rating: 6.1 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

50th of 104 rated fashion retailers

Job description

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth!

Job Description

The Customer Service and Support Representative I will support both external and internal customers by assisting with product inquiries, providing order status updates, and answering questions related to customer purchases. This role requires a strong sense of urgency and a commitment to delivering excellent customer service. This position will primarily focus on either customer or store support responsibilities while also assisting the other area during high-volume periods.

Responsibilities

Customer Support Responsibilities

  • Answer chats and calls from customers
  • Serve as the first point of contact for Rally House customers and maintain a prompt, polite, and professional demeanor in all interactions
  • Research and resolve customer order or shipping issues
  • Cancel line items or orders per customer request
  • Assist customers through the purchasing process when needed
  • Provide best-in-class customer service to ensure a positive customer experience

Store Support Responsibilities

  • Answer chats and calls from Rally House store employees
  • Research and provide answers to order and product-related questions
  • Capture data from each interaction
  • Report inventory discrepancies or product issues identified by store employees
  • Work with the Store Support Supervisor to ensure trending information or store-level issues are communicated to the appropriate teams
  • Assist management with training new hires on store support functions when required

Skills and Knowledge

Ability to provide outstanding customer service via phone and chat, Excellent verbal and written communication skills, Knowledge of Rally House store operations, with prior in-store experience preferred, Takes initiative and delivers results with a high degree of accuracy and attention to detail, Understanding of order processes, including ISPU (In-Store Pickup) and DS (Direct Ship) orders

Qualifications

  • Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed
  • Proven customer service experience
  • 1+ year of experience in a Rally House store, retail environment, or call center preferred
  • 1+ year of experience using customer service software, databases, or related tools

Physical Requirements

  • Ability to operate a computer, keyboard, mouse, and other standard office equipment
  • Able to clearly view and read information on a computer screen
  • Occasionally lift or move items up to 15 pounds

Pay Range

$18.00 - $20.00

What Rally House employees say

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