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Customer Service Software Support Jobs (NOW HIRING)

ASM

Supervisor Engineer, Software Support

Phoenix, AZ · On-site

Supervisor Engineer (team lead), Software Support At ASM, our Software Engineering teams works on ... Act as the final point of contact for complex or high-priority customer escalations, ensuring ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

$16.75 - $21.50/hr

... service level agreement for Customer Support. • Attitude: o Responds to all customer and ... on software functionality. o Must be able to set customer expectations and handle stressful ...

Quantix

Application Support Analyst

Denver, CO

Required Skills: 1) Application support experience. 2) Excellent communication / customer services skills. Desired Skills: 1) ViewPoint software support. 2) Epicore software support. 3) Great Plains ...

ARTIDIS

Field Service Software Engineer

Houston, TX · On-site

Job Purpose The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems. The role ensures ...

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How much do customer service software support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you
Software Support Specialist

Software Support Specialist

Hi-Tech Solutions

Keller, TX

Other

Posted 19 days ago

Job description

Company Description

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

Job Description
  • Provide expertise in implementing and supporting various third party software packages in support of our clients systems. 
  • Work under general supervision; typically reports to a project leader or manager.
  •  Configure production, development and testing environments and ensure availability of these application services. 
  • Use high-level expertise with products to advise on design and assist with development of applications using these tools. 
  • Provide performance tuning of components and services as well as availability in disaster recovery. 
  • Implement and manage monitoring technologies for software, server, and network platforms. 
  •  Resolve configuration-related problems. 
  • Assist production support and development staff in debugging application defects.
  • Perform other duties as assigned. 
Qualifications

Solid understanding of:

o Systems administration and change management practices 

o J2EE application servers.

o Message-oriented middleware.

o Internet/Web based technologies.

o Web based security technologies

o LDAP Directory engineering and administration

o Enterprise Monitoring and reporting tools

o File transfer protocols including SFTP

o Encryption technologies (SSL/TLS, PKI Infrastructure management)

o Solid understanding of security controls as applied to software technologies. 

High school diploma or equivalent, Bachelor's degree in a related area preferred

3-5 years of related experience with 

o Minimum 4 years experience working in a distributed multi-platform environment.

o Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software

o Minimum 2 years experience supporting enterprise monitoring technologies.


Certificates:

Cisco CCNP, Microsoft MCSE, Unix/Linux certifications those related to mainframe, storage or DBMS a plus.


Additional Information

Andy Bundad

Technical Recruiter 

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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

Direct Phone: 630-473-6463

www.htsconsulting.com

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