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Customer Service Software Support Jobs (NOW HIRING)

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At ... Minimum of 1 year customer service experience. * Knowledge of Practice Management (PM), medical ...

Kinective

Software Support Specialist

Gilbert, AZ · On-site

$55K - $65K/yr

As a Software Support Specialist, you will be the frontline of the Kinective customer experience ... A customer-first mindset and the composure to deliver excellent service under pressure Pay ...

Anywhere

Specialist Software Support

Meridian, ID

Experience troubleshooting and supporting software systems/solutions Excellent communication (oral ... Our industry-leading, innovative and legendary service delivers confidence and peace of mind to ...

Natera

Software Support Engineer III

Austin, TX

$80K - $100K/yr

... internal users or customers to ensure satisfactory resolution. * Develop and document best ... Experience with Python and web services a plus PHYSICAL DEMANDS & WORK ENVIRONMENT: * Duties are ...

Suvoda

Software Support Specialist

Conshohocken, PA · On-site

Manager of Customer Care Department: Services Support This is a remote-capable role with the set shift time of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. Suvoda is seeking a tech-savvy, team player ...

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At ... Minimum of 1 year customer service experience. * Knowledge of Practice Management (PM), medical ...

Cgm

Software Support Specialist I

Austin, TX · Hybrid

Provide frontline technical support for the eMDs software suite by assisting healthcare ... Minimum of one year's customer service experience. * Must be available between the hours of 7AM ...

Pace Heating & Air

Customer Service Specialist

Albany, OR · On-site

$24 - $29/hr

Minimum of 2 years' experience in scheduling, dispatch, service administration, or a related customer support role * Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or ...

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.
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What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
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Customer Service Software Support jobs near you

Software Support Specialist

CompuGroup Medical

Columbia, SC • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
  • Learns core task set for all features of assigned CGM software products and passes applicable exams.
  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:
  • Must be available between the hours of 8AM - 8PM EST Monday through Friday
  • Minimum of 1 year customer service experience.
  • Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:
  • Compensation: Position Hourly Range: $18-$20 per hour
  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security: We offer a secure workplace in a crisis-proof market.
  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply