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Customer Service It Support Jobs (NOW HIRING)

herffjones

IT Support Specialist

Indianapolis, IN

It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service.

ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

$70K - $80K/yr

We're looking for an IT Support Specialist who leads with outstanding customer service, thinks critically and holistically about systems, and deeply enjoys diagnosing and solving complex, technical ...

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

The IT Support Technician's role is to assist in addressing IT issues that company technology users ... Demonstrate good public relations, customer service skills, and ensure a positive experience for ...

Civista Bank

IT Support Specialist

Dublin, OH · On-site

Position Purpose The IT Support Specialist is responsible for providing high quality technical ... · Customer-focused with strong service orientation · Effective problem-solving and critical ...

Gooch & Housego PLC

IT Support Technician

Fremont, CA · On-site

$90K - $100K/yr

As experts in the technology of light, G&H partners with customers to deliver advanced optical ... The successful candidate will be service-oriented, technically strong, and comfortable supporting ...

Gooch & Housego Pal Alto

IT Support Technician

Fremont, CA

$25.50 - $35/hr

As experts in the technology of light, G&H partners with customers to deliver advanced optical ... The successful candidate will be service-oriented, technically strong, and comfortable supporting ...

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

Excellent customer service and communication skills - you translate technical issues into plain ... improved IT support efficiency Compensation Range $55,000 to $65,000 per year, depending on ...

Solar Landscape

IT Support Specialist

New York, NY

... customer service. This role will start with Tier 1 support and will overtime learn the skills and ... The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device ...

Underdog

IT Support Engineer

OR · Remote

$90K - $120K/yr

As the IT Support Engineer, You aren't just keeping the lights on; you are a core player that ... Strong customer service instincts and clear written communication - you're someone teammates trust ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

Job Title Corporate IT Support Specialist Role Overview The Corporate IT Support Specialist ... Strong customer service and communication skills Preferred Qualifications Experience supporting ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

Job Title Corporate IT Support Specialist Role Overview The Corporate IT Support Specialist ... Strong customer service and communication skills Preferred Qualifications Experience supporting ...

Gifthealth

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

... of collaboration, customer service, technical growth, and continuous improvement. (Required ... , IT Operations, Engineering, Facilities, and business functions. (Required) * Strong ...

Peregrine Team

IT Support Specialist

Scottsdale, AZ · On-site

$55K - $70K/yr

We are seeking an IT Support Specialist to provide technical assistance and ensure smooth day-to-day operations of internal systems. Key Responsibilities * Technical Support: Troubleshoot hardware ...

Gifthealth Inc

IT Support Site Lead

Mesa, AZ

$84K - $99K/yr

... of collaboration, customer service, technical growth, and continuous improvement. (Required ... , IT Operations, Engineering, Facilities, and business functions. (Required) * Strong ...

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All JobsCustomer Service It Support Jobs

Customer Service It Support information

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How much do customer service it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist, and why are they important?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.
More about Customer Service It Support jobs
What cities are hiring for Customer Service It Support jobs? Cities with the most Customer Service It Support job openings:
What states have the most Customer Service It Support jobs? States with the most job openings for Customer Service It Support jobs include:
What job categories do people searching Customer Service It Support jobs look for? The top searched job categories for Customer Service It Support jobs are:
Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

IT Support Specialist

herffjones

Indianapolis, IN

Other

Posted 29 days ago

Job description

ABOUT HERFF JONES 

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Our products include class rings and jewelry, caps and gowns, diplomas, announcements, and recognition programs. Since 1920, we have partnered with campuses nationwide to help build stronger communities and celebrate student milestones. 

YOUR OPPORTUNITY 

The Herff Jones IT Team is seeking an IT Support Specialist to join our Service Desk. Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service. 

WHAT YOU'LL DO 

As a first point of contact for IT support requests, you will triage incoming tickets, resolve common issues, and escalate appropriately. You will support remote employees, assist with onboarding and offboarding equipment workflows, and provide backup coverage for the local CTG team supporting Indianapolis plants and corporate offices. Day-to-day responsibilities include: 

  • Serve as Tier 1 intake for the Service Desk — logging, triaging, and prioritizing incoming support tickets via the ITSM platform (Freshservice) 

  • Provide remote support to field and off-site employees, diagnosing and resolving hardware and software issues via phone, email, and remote tools 
  • Support employee onboarding and offboarding: stage and image new equipment, configure accounts and access, and recover and wipe devices for departing staff 
  • Back up the local CTG team for hands-on desktop support across Indianapolis manufacturing plants and corporate offices 
  • Install, configure, and troubleshoot desktops, laptops, tablets, printers, docking stations, and peripherals 
  • Assist with routine software installations, OS updates, and endpoint maintenance tasks 
  • Document troubleshooting steps, resolution notes, and recurring issues to support knowledge base development 
  • Prepare surplus and returned equipment for reuse or disposal 

  • Participate in after-hours on-call rotation as needed 

WHAT YOU'LL BRING 

We're looking for a candidate with a genuine interest in IT and a customer-first mindset. You don't need to have all the answers — you need the curiosity to find them and the communication skills to keep users informed along the way. 

  • 1–2 years of experience in a help desk, desktop support, or related IT role preferred; recent graduates or candidates with equivalent hands-on experience are encouraged to apply 
  • CompTIA A+ certification (or comparable credential) strongly preferred; candidates actively pursuing certification will be considered 
  • Working knowledge of Windows OS, Microsoft 365 applications, and common desktop hardware 
  • Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus 
  • Strong communication and interpersonal skills — you'll interact with a wide range of users across multiple locations 
  • Ability to work independently, manage multiple open tickets, and escalate appropriately when needed 
  • ITIL Foundations certification is a plus, but not required 

EDUCATION & QUALIFICATIONS 

  • High school diploma or equivalent required 
  • Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience accepted in lieu of degree 
  • CompTIA A+ or equivalent industry certification preferred 

PHYSICAL REQUIREMENTS 

This role requires regular physical activity in a plant and office environment, including: 

  • Lifting, carrying, and transporting equipment — must be able to regularly lift up to 50 lbs 
  • Pushing and pulling equipment carts 
  • Standing, walking, bending, kneeling, and reaching 
  • Ability to work under desks and in equipment rooms as needed 
  • Prolonged periods of seated computer work 
  • Moderate noise levels typical in a manufacturing and office environment 

Equal Opportunity Employer 

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. 

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