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Customer Service It Support Jobs (NOW HIRING)

Crew Carwash

IT Support Specialist

Wayzata, MN · On-site

$64K - $69K/yr

At Crew Carwash, our Purpose is to "Create Smiles and Lifetime Customers." You will have the ... This role functions as a hybrid position spanning IT Service Desk responsibilities and IT Field ...

Capstone IT

IT Support Analyst

Springfield, MO

$18 - $22/hr

Deliver excellent customer service and overflow support for other departments after hours. Assist ... IT Help Desk, or Desktop Support. Capstone IT is an EEO Employer Our website: Like us on Facebook:

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$23 - $28/hr

This role focuses on timely ticket resolution, customer service, and maintaining accurate documentation. The IT Support Analyst works under the guidance of senior team members to troubleshoot user ...

The Trade Group

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IT SUPPORT

Grapevine, TX · On-site

$19.75 - $27.25/hr

This unique position is ideal for someone who has strong customer service and organizational skills ... and document support requests · Familiarity with IT asset management and hardware lifecycle ...

SlingShot Connections

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IT Support Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations ... Provides excellent customer service and communicates effectively with users at all levels * Is ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

The Opportunity The IT Support Specialist is responsible for providing reliable, responsive, and ... Effective communication and customer service skills, with the ability to support users at all ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit ... Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements ...

American Technology Consulting

IT Support

Madison, WI · On-site

$21.75 - $29.75/hr

Must be able to balance workload of incident/service requests and project work. Professional verbal ... The primary responsibilities are to support, test, maintain, and install in the following areas ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... and network service delivery. - 2+ years or experience with networking concepts such VPN ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

As an IT Support Engineer at our club, you will be responsible for providing technical assistance ... WAN connection, customer service, and recommends and takes corrective action(s) as required.

Open Fertility

IT Support Technician

Denver, CO · On-site

$22.25 - $30.25/hr

... Strong service delivery focus and customer management skills. • Experience of supporting and ... an IT Support role. • Exposure to ticketing systems, remote access technologies for support ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Participate in continuous service improvement activities aligned with operational and customer ...

TEKsystems

IT Support Specialist

Tell City, IN

$25 - $35/hr

IT Support SpecialistOverview TEKsystems is seeking an IT Support Specialist to join a growing ... Excellent customer service and communication skills * Strong organizational and time management ...

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All JobsCustomer Service It Support Jobs

Customer Service It Support information

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$12

$19

$28

How much do customer service it support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

Is helpdesk a good entry level IT job?

Helpdesk roles in IT support are considered good entry-level jobs because they provide foundational experience in troubleshooting, customer communication, and using support tools like ticketing systems. These positions often require basic technical knowledge and can lead to more advanced IT roles with additional certifications or skills.

What jobs pay 4000 a week without a degree?

Customer Service IT Support roles typically do not pay $4,000 per week without specialized experience or certifications. High-paying tech support jobs or freelance IT consulting can reach that level, especially for experienced professionals with skills in network management, cybersecurity, or cloud services, often requiring relevant certifications like CompTIA or Cisco. Most roles at this pay level also demand strong technical expertise and sometimes a background in IT or related fields.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist, and why are they important?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How can I make 2000 a week working from home?

Customer Service IT Support roles can pay $2000 or more per week if they involve high-volume, specialized support, or freelance consulting, often requiring advanced technical skills, certifications, and flexible schedules. Earning this level of income typically involves working multiple clients, overtime, or high-demand environments, and may require experience with remote tools and troubleshooting complex issues.

Is AI replacing tech support?

Customer Service IT Support roles involve assisting users with technical issues, and AI tools are increasingly used to automate routine tasks such as troubleshooting and ticket routing. However, AI currently complements human support rather than fully replacing it, as complex or nuanced problems still require human judgment and communication skills.
More about Customer Service It Support jobs
What cities are hiring for Customer Service It Support jobs? Cities with the most Customer Service It Support job openings:
What states have the most Customer Service It Support jobs? States with the most job openings for Customer Service It Support jobs include:
What job categories do people searching Customer Service It Support jobs look for? The top searched job categories for Customer Service It Support jobs are:
Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
IT Support Specialist

IT Support Specialist

Tata Consultancy Services

Alameda, CA • On-site

Full-time

Posted 9 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

159th of 210 rated it services

Job description

Job Summary:
Tata Consultancy Services is looking for an IT Support Specialist to provide IT support services to employees with technology issues. The role involves troubleshooting and resolving IT end user service issues, managing incident information, and participating in change management and project tasks under supervision.
Responsibilities:
• Provide solutions to technical issues for in-scope IT Services
• Maintain the IT ticketing system ensuring that open tickets are resolved or escalated within defined SLAs
• Coordinate and respond to incoming IT Service Requests across multiple real-time intake channels (service portal, e-mail, chat, phone, walk-in)
• Coordinate new PC builds/break fixes/deployments for both production lines and end users.
• Effectively triage incoming requests, including identification of appropriate routing for a service request
• Maintain inventory of laptops, desktops and other personal computer devices; recommend purchases based on anticipated needs
• Manage user and computer accounts for the domain and IT services
• Comply with quality system regulations, standards and procedure
• Coordinate day to day operations for any external service providers managed by IT
• Actively participate as a Global IT member and participate on Global Projects when needed
Qualifications:
Required:
• Bachelor’s degree with 5+ years of IT support experience, or an equivalent combination of education and experience
• Good oral and written English communication skills
• Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
• High level of proficiency in standard office software tools (Microsoft Office and Mac), AV applications, VPN, and Wi-Fi
• Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC's
• Experience in using ServiceNow ITSM for Incidents and Request Management
• Focused on problem solving using effective troubleshooting and problem-solving skills
Preferred:
• Microsoft and ITIL Foundations Certifications are a plus
• Experience in a manufacturing environment very helpful
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.

What Tata Consultancy Services employees say

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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