ZipRecruiter

Log In

1

Customer Service It Support Jobs in California (NOW HIRING)

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $33/hr

... services and guide the IT Support Analyst(s) in maintaining and improving the users' productivity while providing the customers with a good experience when they request assistance. This includes ...

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... customer service. The position applies technical knowledge and problem-solving skills to resolve ...

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional ... The successful candidate is a hands-on leader who is passionate about customer service ...

Foxconn Assembly LLC

IT Support Supervisor

Sunnyvale, CA · On-site

$90K - $120K/yr

The ideal candidate combines strong technical knowledge with leadership, customer service, communication, and problem-solving skills. The IT Support Supervisor will serve as an escalation point for ...

next page

Showing results 1-20

All JobsCustomer Service It Support JobsCustomer Service It Support Jobs in California

Customer Service It Support information

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What are popular job titles related to Customer Service It Support jobs in California?

For Customer Service It Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service It Support jobs in California look for?

The top searched job categories for Customer Service It Support jobs in California are:

What cities in California are hiring for Customer Service It Support jobs?

Cities in California with the most Customer Service It Support job openings:

Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Analyst

Phaxis - Technology

El Segundo, CA • On-site

$32 - $33/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Location: El Segundo, CA (FULLY ONSITE)
3+ months contract with potential to hire

The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining and improving the users' productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users' needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Sr. IT Support Analyst also serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community.


Knowledge & Experience

  • Mentoring/coaching team members.
  • Working technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN
  • Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office 365.
  • Working technical knowledge of current network hardware, protocols, and standards including Dell servers.
  • Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.
  • Experience with virtualization or virtual machine such as Hyper-V or VMware
  • Working technical knowledge of computer imaging tools.
  • Working knowledge of MAC Mini and Macbook Pro would be TERRIFIC!
  • General knowledge of IT security practices.


Education & Certification

  • B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience are required.
  • Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus