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Customer Service It Support Jobs in Florida (NOW HIRING)

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value. What will be your main responsibilities as an IT Support Technician? : I ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value. What will be your main responsibilities as an IT Support Technician? : I ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value. What will be your main responsibilities as an IT Support Technician? : I ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Participate in strategic planning for campus technology services. * Support continuous improvement of IT operations and customer satisfaction. Requirements * Bachelor's degree in Information ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42K - $55K/yr

IT Support Technician - Launch Your Tech Career with L7 Solutions! L7 Solutions, a leading IT and ... customer service. • Competitive Pay + Growth Opportunities • Hands-On Experience with Cutting ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

... customer service. This position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to ...

UMI Stone/Opustone

IT Support Technician

Naples, FL

$20 - $27.50/hr

... customer service. This position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Improve customer service, perception, and satisfaction. * Escalate service or project issues that ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Improve customer service, perception, and satisfaction. * Escalate service or project issues that ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

Responsibilities : • Provide IT support relating to issues with internal systems and network ... customer service, perception, and satisfaction. • Escalate service or project issues that cannot ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42K - $55K/yr

IT Support Technician - Launch Your Tech Career with L7 Solutions! L7 Solutions, a leading IT and ... customer service. ✔ Competitive Pay + Growth Opportunities ✔ Hands-On Experience with Cutting ...

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... role • Excellent customer service skills with a 150% user-first mindset • Strong ... other relevant IT support certifications • Experience supporting Microsoft Dynamics 365 ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Excellent communication and customer service skills * Comfortable performing in high-pressure ...

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

Job Title: IT Support Engineer Reports to: IT Infrastructure Manager Direct Reports: None Location ... Excellent communication and customer service skills with a passion for helping others. * The ...

Keiki Enterprises LLC

IT Support Tech

Doral, FL · On-site

$45K - $60K/yr

The IT Support Technician is part of a professional team of people providing high-level customer service and technical support. * Primary responsibility is to troubleshoot and resolve all computer ...

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Customer Service It Support information

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How much do customer service it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service it support in Florida is $14.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.62 per hour, depending on experience, location, and employer.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What are popular job titles related to Customer Service It Support jobs in Florida?

For Customer Service It Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Service It Support jobs in Florida look for?

The top searched job categories for Customer Service It Support jobs in Florida are:

Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $29,836 per year, or $14.3 per hour.

Manager, IT Support Services

Independent Living Systems

Miami, FL • On-site

Full-time

Re-posted 8 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Manager, IT Support Services to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Manager, IT Support Services is responsible for managing the Information Technology (IT) support team to ensure seamless technology operations that directly impact member care and organizational efficiency. This role involves resource management, and continuous improvement of IT support processes to meet the unique demands of health and social care environments. The Manager, IT Support Services will collaborate closely with clinical and administrative teams to align IT support services with organizational goals and compliance requirements. The Manager, IT Support Services will also be accountable for managing incident resolution, service requests, and maintaining high levels of user satisfaction across all healthcare IT systems. Ultimately, this role ensures that technology infrastructure and support services are reliable, secure, and responsive to the dynamic needs of internal and external stakeholders.

Minimum Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least 5 years of experience in IT support or service management, with a minimum of 3 years in a supervisory or managerial role.
  • Proven experience working within the healthcare industry or supporting healthcare IT systems.
  • Strong knowledge of healthcare regulations and standards, including HIPAA compliance.
  • Excellent communication and interpersonal skills to effectively interact with technical teams and healthcare professionals.
  • Relevant experience may substitute for educational requirement on a year-for-year basis.

Preferred Qualifications:

  • Master’s degree in Information Technology, Health Informatics, or Business Administration.
  • ITIL Foundation or higher certification in IT service management.
  • Experience with electronic health record (EHR) systems and healthcare-specific software support.
  • Demonstrated ability to lead change management initiatives in a healthcare IT environment.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Lead and manage the IT support team to deliver timely and effective technical assistance to internal and external stakeholders.
  • Develop and implement IT support procedures, workflows and best practices tailored to health and social care operations and regulatory standards.
  • Coordinate with clinical and administrative teams to understand their technology needs and provide appropriate support solutions.
  • Manages incident tracking, problem resolution, and service request fulfillment to minimize downtime and maintain system availability.
  • Monitor and report on key performance indicators (KPIs) related to IT support services, driving continuous improvement initiatives.
  • Manage vendor relationships and contracts related to IT support tools and services to ensure cost-effectiveness and quality.
  • Ensure compliance with healthcare regulations such as HIPAA in all IT support activities and data handling.
  • Plan and execute training programs to enhance the technical skills and customer service capabilities of the IT support team.
  • Perform other duties as assigned.


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