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Entry Level Epic Help Desk Jobs in Texas (NOW HIRING)

Heart to Heart Hospice

Help Desk Specialist

Plano, TX · On-site

Help Desk Specialist Department: Information Technology Reports To: IT Operations Manager Location ... This entry-level IT support role is responsible for troubleshooting and resolving hardware ...

New

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

System Protection Partners

Be Seen First

Entry Level IT Help Desk

Arlington, TX · On-site

$16 - $18/hr

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to: * Basic Technical Troubleshooting : Diagnose and resolve common hardware and software issues (e.g ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Entry Level Epic Help Desk information

What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?

AspectEntry Level Epic Help DeskEntry Level Epic Support Specialist
CertificationsEpic Certification, Help Desk certificationsEpic Certification, Support certifications
Work EnvironmentHelp desk, support centers, healthcare ITSupport teams, healthcare IT departments
Employer & Industry UsageHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support
Job FocusTroubleshooting, user support, ticket resolutionTechnical support, system troubleshooting, user assistance

Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.

What are the most commonly searched types of Epic Help Desk jobs in Texas? The most popular types of Epic Help Desk jobs in Texas are:
What cities in Texas are hiring for Entry Level Epic Help Desk jobs? Cities in Texas with the most Entry Level Epic Help Desk job openings:
Entry Level Epic Help Desk jobs near you

Help Desk Specialist

Heart to Heart Hospice

Plano, TX • On-site

Full-time

Posted 3 days ago

New

Heart to Heart Hospice rating

7.1

Company rating: 7.1 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

24th of 44 rated hospices

Job description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide "Compassionate Care from Our Hearts to Yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
Help Desk Specialist
Department: Information Technology
Reports To: IT Operations Manager
Location: Heart to Heart Hospice Holdings LLC - Plano, TX (Onsite)
FLSA Status: Non-Exempt
Position Overview
The Help Desk Specialist provides first-level technical support to end-users across the organization. This entry-level IT support role is responsible for troubleshooting and resolving hardware, software, and network issues, ensuring timely issue resolution through proper documentation and escalation protocols.
This position is ideal for individuals starting their careers in IT support who are looking to build hands-on experience in a healthcare IT environment. This role offers opportunities to grow within the IT department and learn enterprise tools, including Active Directory, Microsoft 365, and endpoint management systems.
Qualifications & Requirements
Education & Experience
  • Associate degree preferred; equivalent experience accepted
  • Minimum of 1 year in a technical support or help desk environment
  • Basic knowledge of IT environments, systems, and troubleshooting techniques

Technical Skills
  • Familiarity with Microsoft Windows, Office 365, and common enterprise applications
  • Understanding of networking fundamentals, including TCP/IP and Wi-Fi
  • Exposure to ticketing systems and remote support tools
  • Experience with Apple products is preferred but not required

Key Responsibilities
End-User Support
  • Provide exceptional customer service and technical assistance via phone, email, or ticketing system
  • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and printers
  • Set up, configure, and install computer hardware, software, and devices for new and existing employees
  • Provide basic training to users and document solutions for recurring issues

Account & System Administration
  • Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems
  • Assist with onboarding and offboarding processes to ensure timely access and compliance

Network & Connectivity
  • Troubleshoot basic network and internet connectivity issues
  • Assist with printer network configuration and connectivity
  • Escalate complex network issues to senior IT staff

Documentation & Escalation
  • Log and track incidents using the IT ticketing system, ensuring timely resolution and communication
  • Escalate unresolved or high-priority issues to appropriate IT personnel or vendors
  • Maintain documentation for procedures and frequently asked questions

Operational Support
  • Consistently meet individual performance expectations, response time requirements, and service level agreements (SLAs), including timely ticket acceptance, resolution, and escalation
  • Participate in an on-call rotation as needed
  • Support special IT projects and initiatives as directed
  • Maintain scheduling flexibility to support operational hours and urgent requests
  • Travel up to 20% to support field locations when necessary

Growth & Development Opportunities
  • Opportunity to advance to Help Desk Specialist II or other IT roles
  • Access to training and certification programs (CompTIA, Microsoft, etc.)
  • Exposure to healthcare IT systems, compliance requirements, and infrastructure

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

What Heart to Heart Hospice employees say

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