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Entry Level Epic Help Desk Jobs (NOW HIRING)

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63/hr

Job Type Full-time Description The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63 - $25/hr

The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and Cortland Counties.

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

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Entry Level Epic Help Desk information

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How much do entry level epic help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level epic help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?

AspectEntry Level Epic Help DeskEntry Level Epic Support Specialist
CertificationsEpic Certification, Help Desk certificationsEpic Certification, Support certifications
Work EnvironmentHelp desk, support centers, healthcare ITSupport teams, healthcare IT departments
Employer & Industry UsageHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support
Job FocusTroubleshooting, user support, ticket resolutionTechnical support, system troubleshooting, user assistance

Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.

What cities are hiring for Entry Level Epic Help Desk jobs? Cities with the most Entry Level Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Entry Level Epic Help Desk jobs? States with the most job openings for Entry Level Epic Help Desk jobs include:
Entry Level Epic Help Desk jobs near you
Help Desk Support I

Help Desk Support I

The Arc Madison Cortland

Oneida, NY • On-site

$21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and Cortland Counties. **Onsite Position Only**
Summary: The Help Desk Support I will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. Reports directly to the Information Technology Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
  • Coordinates work projects such as new computer hardware setup or software installations.
  • Provides technical support-identifying, investigating, and resolving users' problems with computer software and hardware.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborates with other employees to research and resolve problems.

Benefits include but not limited to:
  • 401K Employer Match
  • Health, dental and vision insurance
  • Group Life Insurance
  • Paid Time off
  • Tuition Assistance
  • 12 paid Holidays

Requirements
EDUCATION and/or EXPERIENCE: Bachelor's degree in information technology or related study preferred; Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum. Must be able to use personal vehicle for regular travel between Madison and Cortland counties. Valid NYS Driver's License required.
About The Arc: The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.
The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to the individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law.
Salary Description
$21.63 Hourly

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