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Entry Level Epic Help Desk Jobs in California (NOW HIRING)

IMIA, LLC

Service Desk Analyst III

San Diego, CA · On-site

$80K - $90K/yr

... and help improve service desk processes while delivering responsive, professional, and customer ... None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... of Service Desk support experience or entry-level technical training and certifications. Our ...

Yum Brands

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... of Service Desk support experience or entry-level technical training and certifications. Our ...

MDC Holdings

Disclosure Desk Associate

Folsom, CA · On-site

$19.75 - $26.75/hr

Disclosure Desk Associate Job Locations US-CA-Folsom | US-WA-Vancouver ID 2026-8193 Category ... This role may provide guidance to new or entry-level team members as needed. This is a remote ...

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All JobsEpic Help Desk JobsEntry Level Epic Help Desk JobsEntry Level Epic Help Desk Jobs in California

Entry Level Epic Help Desk information

What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?

AspectEntry Level Epic Help DeskEntry Level Epic Support Specialist
CertificationsEpic Certification, Help Desk certificationsEpic Certification, Support certifications
Work EnvironmentHelp desk, support centers, healthcare ITSupport teams, healthcare IT departments
Employer & Industry UsageHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support
Job FocusTroubleshooting, user support, ticket resolutionTechnical support, system troubleshooting, user assistance

Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.

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Entry Level Epic Help Desk jobs near you

HIT - Epic Help Desk Technician

Rancho Cordova, CA • On-site

Spark Tek Inc
See more jobs at Spark Tek Incexternal

$21.25 - $28.75/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Spark Tek Inc is seeking an Epic Help Desk Technician for a 4 month contract. The role involves providing end-user support for Epic-specific issues, particularly using the AMBULATORY module, and managing technical support tickets for a hospital system merger.
Responsibilities:
• Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
• Performs highest tier of technical support.
• Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
• Serves as staff expert on technical troubleshooting for the most difficult customer problems.
• Provides guidance to customers on IT policy and procedures.
• Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
• Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
• Assist in the maintaining of knowledge articles utilized by the TOC
• Follow up with customers to ensure complete resolution of issues
• Redirect unresolved issues to the next level of support personnel
• Identify, evaluate, and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Train customers as necessary
• Manage Incidents and Service Request via IT Service Management Toolset working priorities.
• Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Qualifications:
Required:
• Experience with Epic Help Desk support, specifically with the AMBULATORY module.
• Ability to answer 'how to' questions and work on escalations within the modules.
• Experience in providing end-user support without building or configurations.
• Ability to gather, analyze, review, categorize, and oversee ticket assignments for technical support.
• Experience performing the highest tier of technical support.
• Ability to provide a bridge between customer needs and highly technical applications.
• Expertise in technical troubleshooting for complex customer problems.
• Ability to provide guidance to customers on IT policy and procedures.
• Experience identifying and addressing complex usability problems.
• Ability to research questions using available information resources.
• Experience assisting in maintaining knowledge articles.
• Ability to follow up with customers to ensure complete resolution of issues.
• Experience redirecting unresolved issues to the next level of support personnel.
• Ability to identify, evaluate, and escalate situations requiring urgent attention.
• Ability to stay current with system information, changes, and updates.
• Experience training customers as necessary.
• Ability to manage incidents and service requests via IT Service Management Toolset.
• Ability to work independently or in conjunction with other team members.
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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