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Entry Level Epic Help Desk Jobs (NOW HIRING)

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team ... This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team ... This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ...

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team ... This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY

$21.63 - $25/hr

Description The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and ...

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All JobsEpic Help Desk JobsEntry Level Epic Help Desk Jobs

Entry Level Epic Help Desk information

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$14

$24

$35

How much do entry level epic help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level epic help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?

AspectEntry Level Epic Help DeskEntry Level Epic Support Specialist
CertificationsEpic Certification, Help Desk certificationsEpic Certification, Support certifications
Work EnvironmentHelp desk, support centers, healthcare ITSupport teams, healthcare IT departments
Employer & Industry UsageHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support
Job FocusTroubleshooting, user support, ticket resolutionTechnical support, system troubleshooting, user assistance

Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.

What cities are hiring for Entry Level Epic Help Desk jobs? Cities with the most Entry Level Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Entry Level Epic Help Desk jobs? States with the most job openings for Entry Level Epic Help Desk jobs include:
Entry Level Epic Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

IntePros Federal

Washington, DC • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions while honing your troubleshooting skills. This Onsite position offers a competitive salary range of $60,000 - $70,000, ensuring that your hard work is recognized and rewarded. Don't miss out on this chance to kickstart your career in IT with us at IntePros Federal!
You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Unlimited Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that values innovation and excellence.
IntePros Federal: Who We Are
For IntePros Federal, why we exist is to empower people to do the right thing by our coworkers, customers and community. This why statement is the basis for our core values and keys to success.
Your role as a Help Desk Specialist
Join our dynamic team at IntePros Federal as a Help Desk Specialist in Washington DC. In this role, you will be providing Tier I & Tier II support, responding to high call volumes within a small team setting. Your responsibilities will include offering phone support during core business hours and on-call support after hours and on weekends, ensuring that our clients receive timely assistance.
You will also administer user accounts using Active Directory, manage email accounts through Microsoft Exchange, and support VDI and virtual environments. Additionally, you will configure and deploy desktop and network hardware, support National Security Systems Public Key Infrastructure, and monitor systems like the Automated Message Handling System. If you are a tech-savvy individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, this position is perfect for you.
Apply now to be a part of our innovative team!
What matters most
To excel in the Help Desk Specialist role at IntePros Federal, candidates should possess key skills and qualities. Essential requirements include familiarity with the ServiceNow Ticketing System, along with 6 months to 1 year of relevant experience. Strong oral and written communication skills, as well as exceptional customer service abilities, are crucial.
Candidates should have previous call desk or help desk experience and the capacity to handle multiple tasks efficiently under tight deadlines. An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for problem-solving are highly valued. The ideal candidate will stay current with technology trends and be eager to contribute innovative ideas in a small-company setting where their impact is directly felt.
Additionally, a passion for building relationships and delivering outstanding service is essential, as is a willingness to travel to various site locations as needed.
Knowledge and skills required for the position are:
  • Experience with ServiceNow Ticketing System
  • 6 months - 1 year experience preferred
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Call desk and/or Help desk experience
  • Ability to multi-task and perform under tight deadlines
  • Demonstrate an ability to methodically and proactively analyze problems and identify solutions
  • Experience with Microsoft desktop client technologies and supporting software
  • Familiar with current and emerging technologies and their potential impact to the Department
  • Likes to work in a small company where your input, contributions, and ideas will directly impact the company's growth and success
  • Loves building relationships with people and providing a true "Wow" experience.
  • Willing to travel to local/nationwide site locations.
Are you ready for an exciting opportunity?
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
EEO (Equal Employment Opportunity) Commitment:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
Background Investigation Required

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