Service Desk Agent
$17.50 - $22.25/hr
Job Type Full-time Description IT Service Desk Agent Stoltenberg Consulting United States (Remote ... Epic and Cerner analysts to ensure seamless operations.
Service Desk Agent
$17.50 - $22.25/hr
Job Type Full-time Description IT Service Desk Agent Stoltenberg Consulting United States (Remote ... Epic and Cerner analysts to ensure seamless operations.
Service Desk Agent
Valencia, CA · On-site
$17.25 - $22/hr
Description: IT Service Desk Agent Stoltenberg Consulting United States (Remote) Save Apply 10 ... Epic and Cerner analysts to ensure seamless operations.
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Service Desk Agent
Valencia, CA · On-site
$17.25 - $22/hr
Description: IT Service Desk Agent Stoltenberg Consulting United States (Remote) Save Apply 10 ... Epic and Cerner analysts to ensure seamless operations.
Clinical Service Desk- Helpdesk Associate-US
Lincoln, NE · On-site
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk- Helpdesk Associate-US
Lincoln, NE · On-site
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk- Helpdesk Associate-US
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk- Helpdesk Associate-US
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Epic Security Analyst
Eden Prairie, MN · Remote
$60K - $107K/yr
Understands the Epic software security structures, including user profiles, roles, and security ... Provides support of application incidents reported through the help desk; including 24/7 on call ...
Epic Security Analyst
Eden Prairie, MN · Remote
$60K - $107K/yr
Understands the Epic software security structures, including user profiles, roles, and security ... Provides support of application incidents reported through the help desk; including 24/7 on call ...
Clinical Service Desk- Helpdesk Associate-US
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk- Helpdesk Associate-US
$16 - $21.75/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Certified Epic Beacon Applications Analyst II
Binghamton, NY · On-site
$33.63 - $50.45/hr
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading end-user learning sessions ...
Certified Epic Beacon Applications Analyst II
Binghamton, NY · On-site
$33.63 - $50.45/hr
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading end-user learning sessions ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · Remote
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · Remote
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Certified Epic Beacon Applications Analyst II
Binghamton, NY · Remote
$33.63 - $50.45/hr
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading enduser learning sessions, facilitating ...
Certified Epic Beacon Applications Analyst II
Binghamton, NY · Remote
$33.63 - $50.45/hr
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading enduser learning sessions, facilitating ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · Remote
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · Remote
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · On-site +1
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
Clinical Service Desk-Helpdesk Associate-REMOTE-US
Fargo, ND · On-site +1
$18.25 - $24.50/hr
... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...
EHR Helpdesk Analyst 1st Shift
$21 - $28.75/hr
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory ...
EHR Helpdesk Analyst 1st Shift
$21 - $28.75/hr
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
EPIC SUPERVISOR-CLINICAL DIAGONOSTICS-MAINTENANCE
$98K - $140K/yr
Help Desk Support & Issue Resolution: Serve as an escalation point for complex issues ... Partner with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless ...
EPIC SUPERVISOR-CLINICAL DIAGONOSTICS-MAINTENANCE
$98K - $140K/yr
Help Desk Support & Issue Resolution: Serve as an escalation point for complex issues ... Partner with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless ...
Service Desk Tech Analyst III
Austin, TX · On-site
$62K/yr
Service Desk Tech Analyst III ---- Hiring Department: Dell Medical School ---- Position Open To ... Epic application support certification Salary Range $62,500 + depending on qualifications Working ...
Service Desk Tech Analyst III
Austin, TX · On-site
$62K/yr
Service Desk Tech Analyst III ---- Hiring Department: Dell Medical School ---- Position Open To ... Epic application support certification Salary Range $62,500 + depending on qualifications Working ...
Epic Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do epic help desk jobs pay per hour?
As of Jun 6, 2026, the average hourly pay for epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?
On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.
What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?
To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.
What is an Epic Help Desk job?
An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.
More about Epic Help Desk jobs
What cities are hiring for Epic Help Desk jobs? Cities with the most Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk jobs? States with the most job openings for Epic Help Desk jobs include:
What job categories do people searching Epic Help Desk jobs look for? The top searched job categories for Epic Help Desk jobs are:
$17.50 - $22.25/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
Job description
Job Type
Full-time
Description
IT Service Desk Agent
Stoltenberg Consulting United States (Remote)
Save
Apply
10 years IT, actual technical resolutions, networks, citrix, printers, servers, drivers, installing and troubleshooting software, etc. CompTIA A+ cert a plus
FTEs with our company cannot do any other EMR FTE or consulting for any other firms or clients.
Expected hours: 40 per week
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Stoltenberg has a new job opening for an Integration Subject Matter Expert. Please see the details for this job, and all of our open positions, on our career page at Medical Technology Solutions LLC - Job Opportunities .
Requirements
• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self-service ticketing systems.
• Provide support for workflow related problems.
• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Assist in resolving Epic and Cerner tasks such as user account management and access control.
• Set up and troubleshoot Epic and Cerner connectivity for remote users.
• Collaborate with the client Epic and Cerner analysts to ensure seamless operations.
Full-time
Description
IT Service Desk Agent
Stoltenberg Consulting United States (Remote)
Save
Apply
10 years IT, actual technical resolutions, networks, citrix, printers, servers, drivers, installing and troubleshooting software, etc. CompTIA A+ cert a plus
FTEs with our company cannot do any other EMR FTE or consulting for any other firms or clients.
Expected hours: 40 per week
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Stoltenberg has a new job opening for an Integration Subject Matter Expert. Please see the details for this job, and all of our open positions, on our career page at Medical Technology Solutions LLC - Job Opportunities .
Requirements
• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self-service ticketing systems.
• Provide support for workflow related problems.
• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
• Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting.
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed.
• Assist in resolving Epic and Cerner tasks such as user account management and access control.
• Set up and troubleshoot Epic and Cerner connectivity for remote users.
• Collaborate with the client Epic and Cerner analysts to ensure seamless operations.
About Med Tech Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Valencia, CA, US
Year founded
2006