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Epic Help Desk Jobs (NOW HIRING)

HighCloud Solutions

NC

$19.25 - $26.50/hr

Title EHR Helpdesk Analyst 2nd ShiftLocation Research Triangle Park, NC (Remote) Duration 11 ... Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g ...

Nordic

$20.75 - $26.75/hr

... Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to ... Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and ...

Nordic

$20.75 - $26.75/hr

... Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to ... Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and ...

Roberts Resorts

IT Helpdesk Technician

Scottsdale, AZ · On-site

Through our core values of resourcefulness, integrity, passion, and epic customer service, we're ... Position Summary The Help Desk Technician provides day-to-day technical support to our multi ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Epic EMR, PeopleSoft * Security: VPN, Duo Multi-Factor Authentication * Collaboration: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Required * 5+ years of Service Desk or Help Desk experience ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Epic EMR, PeopleSoft * Security: VPN, Duo Multi-Factor Authentication * Collaboration: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Required * 5+ years of Service Desk or Help Desk experience ...

OCHIN

APPRENTICE EPIC BEAKER ANALYST

$49K - $59K/yr

... EPIC Operations Team. This role will focus on configuration, technical troubleshooting, and ... of Help Desk tickets, calls and live chats. Triage incoming calls and communications to determine ...

Med Tech Solutions

Service Desk Agent

$17.50 - $22.25/hr

Job Type Full-time Description IT Service Desk Agent Stoltenberg Consulting United States (Remote ... Epic and Cerner analysts to ensure seamless operations.

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How much do epic help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What is an Epic Help Desk job?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

More about Epic Help Desk jobs
What cities are hiring for Epic Help Desk jobs? Cities with the most Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk jobs? States with the most job openings for Epic Help Desk jobs include:
What job categories do people searching Epic Help Desk jobs look for? The top searched job categories for Epic Help Desk jobs are:
Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Epic Helpdesk Technician-Community Connect - I.T. - Tulsa

Muscogee Creek Nation

Tulsa, OK • On-site

$16.50 - $22.25/hr

Full-time

Posted 3 days ago

Job description

MINIMUM QUALIFICATIONS

Education - associate's degree in computer or related filed is preferred.

Experience – Two (2) years of relevant work experience is required. Experience in a Healthcare environment is preferred, not required. A combination of education and relevant work experience may be considered in lieu of the education qualifications stated above.

Licenses & Certification – Incumbent must be insurable and valid Oklahoma Driver’s License is required.

Knowledge & Skills –

  1. Ability to diagnose and resolve basic computer technical issues

  2. Excellent oral communication skills

  3. Detail oriented in order to keep detailed notes on tickets

  4. Highly organized to keep Help desk tickets order

  5. Ability to work independently under minimum supervision.

  6. Ability to maintain a confident and professional demeanor.

JOB SUMMARY

The Helpdesk Technician will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.

WORK ENVIRONMENT

Work is performed primarily in an office environment operating computers and other office equipment. Driving GSA vehicle to other facilities to perform duties is required.

PHYSICAL DEMANDS

Work requires the demands of normal office work and the demands required to install, configure or perform maintenance on equipment and hardware. Incumbent must be able to lift objects of at least 50 pounds. Driving to other MCNDH facilities is required in the performance of duties.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

  1. Manage Help Desk tickets in a timely manner.

  2. Respond to customer issues via phone, email and computer chat.

  3. Responding in a timely manner to service issues and requests.

  4. Provide customer assistance.

  5. Document customer interactions.

  6. Escalate issues to the next Tier with next level of difficulty.

  7. Follow-up with customers to ensure issues are resolved.

  8. Regular attendance is required.

  9. Performs other duties as assigned.

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