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Epic Help Desk Jobs in Connecticut (NOW HIRING)

TEEMA Group

Medical Receptionist

Groton, CT · On-site

$25 - $28/hr

... desk and administrative support as needed. Required Qualifications * Previous Epic experience ... They are proactive, dependable, adaptable, and willing to step in wherever needed to help the ...

Posted today

TEEMA Group

Medical Receptionist

Groton, CT · On-site

$25 - $28/hr

... desk and administrative support as needed. Required Qualifications * Previous Epic experience ... They are proactive, dependable, adaptable, and willing to step in wherever needed to help the ...

Posted today

Epic Personnel Partners, LLC

Be Seen First

Bilingual Front Desk

Bloomfield, CT · On-site

$15.75 - $20/hr

Epic Personnel Partners is seeking a highly organized, customer focused Bilingual Recruiting ... Help applicants complete online applications and answer questions as needed. * Process all new hire ...

TEKsystems

Technology Trainer

New Haven, CT

$50 - $55/hr

... group of Epic users, including clinical administrators, nurses, and front-desk staff. This ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Epic Help Desk information

See Connecticut salary details

$12

$22

$32

How much do epic help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for epic help desk in Connecticut is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What are the most commonly searched types of Epic Help Desk jobs in Connecticut?

The most popular types of Epic Help Desk jobs in Connecticut are:

What are popular job titles related to Epic Help Desk jobs in Connecticut?

For Epic Help Desk jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk jobs in Connecticut look for?

The top searched job categories for Epic Help Desk jobs in Connecticut are:

Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Connecticut as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, 4% Temporary, and 5% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $45,808 per year, or $22 per hour.

Clinical Transformation Specialist (Front Desk)

Hartford HealthCare at Home

Farmington, CT • On-site

$17.25 - $20.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Start here at Hartford HealthCare and be part of something better!
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
At Hartford HealthCare Medical group we offer:
  • Supportive environment to promote professional and interpersonal development and growth
  • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagueANDdependents
  • Medical, dental and vision coverage options
  • Generous PTO to promote work/life balance
  • Employee assistance and wellness programs including astrong focus on promoting mental health
  • Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more!

Job Description
Position will require frequent travel between hospitals, and/or ambulatory clinics and will primarily support growth.
Reporting directly to the Manager Clinical Transformation, this position supports the design, training and implementation of EPIC electronic health record Go Live and on-going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system. This position requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals. Responsible for maintaining the training environment, maintaining policy and procedure documentation related to training, conducting training
and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolve.
Qualifications:
  • Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and work experience in an Acute Care or Ambulatory Health Care setting.
  • Successful EPIC Training will be required.
  • At least five (5) years relevant healthcare experience required
  • Adult learning and curriculum delivery experience and process improvement experience preferred.
  • Ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals.
  • Strong verbal and written English communication skill. Ability to influence others within ones sub-team in addition to broader teams to promote the continuous improvement process.
    We take great care of careers.
    With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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