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Entry Level Salesforce Help Desk Jobs in Connecticut

Pwc

Salesforce Consulting Senior Associate

Hartford, CT

$77K - $202K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

Pwc

Salesforce Consulting Senior Associate

Stamford, CT

$77K - $202K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

Bausch Advanced Technologies

IT Technician

Clinton, CT · On-site

$22 - $25/hr

We are seeking a motivated and detail-oriented Entry-Level IT Technician to join our growing team ... Experience with help desk or ticketing systems * Exposure to manufacturing or industrial ...

Corient Services LLC

Senior Wealth Analyst

Westbrook, CT · On-site

$80 - $110/hr

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life ... Salesforce. * Portfolio Accounting Software. * DocuSign. * Microsoft Suite. * Planning & Investment ...

New

Kids In Crisis

Development Associate

Seymour, CT · On-site

$55K/yr

Help coordinate entry-level and small-level donors. Corporate and Community Giving SupportSupport ... Salesforce, or similar is a plus).Ability to manage multiple projects while meeting deadlines.

Kids In Crisis

Development Associate

Cos Cob, CT · On-site

Help coordinate entry-level and small-level donors. Corporate and Community Giving Support ... NXT, Salesforce, or similar is a plus). * Ability to manage multiple projects while meeting ...

Kids In Crisis

Development Associate

Seymour, CT · On-site

$55K/yr

Help coordinate entry-level and small-level donors. Corporate and Community Giving Support ... NXT, Salesforce, or similar is a plus). * Ability to manage multiple projects while meeting ...

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Entry Level Salesforce Help Desk information

What is the difference between Entry Level Salesforce Help Desk vs Entry Level Salesforce Administrator?

AspectEntry Level Salesforce Help DeskEntry Level Salesforce Administrator
CertificationsBasic Salesforce certifications (e.g., Salesforce Certified Administrator - ADM 201)Same certifications as Help Desk, often with additional admin-specific certifications
Work EnvironmentSupport-focused, troubleshooting user issues, providing technical assistanceMore involved in configuring, customizing Salesforce, and managing user permissions
Employer & Industry UsageCommon in companies with Salesforce platforms, customer support teamsUsed in organizations requiring ongoing Salesforce system management and optimization

While both roles require Salesforce certifications and involve working within Salesforce, the Entry Level Salesforce Help Desk primarily focuses on user support and issue resolution. In contrast, the Entry Level Salesforce Administrator handles system configuration, user management, and customization tasks, often requiring a deeper understanding of Salesforce functionalities.

What are entry-level roles at Salesforce?

Entry-level roles at Salesforce typically include positions such as Salesforce Help Desk Support, Salesforce Administrator Trainee, or Junior Support Specialist. These roles often require basic knowledge of Salesforce platforms, strong communication skills, and may involve assisting users, troubleshooting issues, and learning Salesforce tools and certifications. They are suitable for candidates starting their careers in Salesforce support or administration.

What are the most commonly searched types of Salesforce Help Desk jobs in Connecticut?

The most popular types of Salesforce Help Desk jobs in Connecticut are:

What are popular job titles related to Entry Level Salesforce Help Desk jobs in Connecticut?

For Entry Level Salesforce Help Desk jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Entry Level Salesforce Help Desk jobs in Connecticut look for?

The top searched job categories for Entry Level Salesforce Help Desk jobs in Connecticut are:

What cities in Connecticut are hiring for Entry Level Salesforce Help Desk jobs?

Cities in Connecticut with the most Entry Level Salesforce Help Desk job openings:

Entry Level Salesforce Help Desk jobs near you
Infographic showing various Entry Level Salesforce Help Desk job openings in Connecticut as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Help Desk Specialist

Choate Rosemary Hall

Wallingford, CT • On-site

Full-time

Posted 9 days ago

Job description

Choate is recruiting for the role of Help Desk Specialist to join our Information Technology Systems team. The Help Desk Specialist provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common technical problems; responds to phone, in-person, and email support requests; and documents issues to ensure timely resolution. The Help Desk Specialist escalates more complex issues to a Technical Specialist or another member of the department. This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn.

Job Responsibilities and Essential Functions of the Position:

  • Answer incoming calls, greet walk-in visitors, and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer and tablet use issues.
  • Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
  • Analyze and resolve common end-user issues, following up to confirm the request was resolved to the user's satisfaction.
  • Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
  • Use remote support software to diagnose and resolve issues on end-user devices.
  • Monitor network and associated devices for potential issues; identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope.
  • Notify and coordinate with field technicians when a new ticket comes, to support faster on-site response.
  • Provide basic troubleshooting support for commonly used software packages (e.g., learning management systems, Microsoft Office).
  • Assist with training end users on basic Mac and iPad skills and computer usage policies.
  • Assist clients with access issues to faculty, staff student, and parents' portals.
  • Create, update, and maintain articles in the ITS knowledge base to support self-service and consistent issue resolution.
  • Use the ITS Help Desk ticketing and knowledge base system to record, assign, track, close, and analyze all Help Desk requests.
  • Assist the Procurement and Budget Administrator with maintaining the Purchase and Asset database.
  • Participate in internal training provided by the ITS team to build skills and take on more responsibility over time.
  • Perform these Office Coordinator functions:
    • Oversee departmental supplies and mail
    • Orders items for the kitchen
    • Sort mail and distribute to the correct mailboxes
    • Receive incoming mail and shipments and record them in the Purchase and Asset database
  • Provide support for Standardized testing on Saturdays (six times a year).
  • Create signage and coordinate details for ITS events on campus (TechConnect during registration periods).
  • When open, cover shifts in the ITS Extension, a satellite location near the Dining Hall.
  • Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

Leading Others: No

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