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Weekend Epic Help Desk Jobs in Connecticut (NOW HIRING)

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

... weekend work will come up. Benefits Why join us? Work that saves lives You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

... weekend work will come up. Benefits Why join us? Work that saves lives You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

... weekend work will come up. Benefits Why join us? Work that saves lives You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road ...

Hilton Garden Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities ... Excellent communication and organizational skills Holidays and Weekends Required

Hampton Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities ... Excellent communication and organizational skills Holidays and Weekends Required

Hilton Garden Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities ... Excellent communication and organizational skills Holidays and Weekends Required

Linchris Hotel Corporation

Front Desk Agent

Middletown, CT · On-site

$14.50 - $18.25/hr

In this role, you will help create a welcoming experience, support daily front desk operations, and ... Flexible availability, including evenings, weekends, or holidays if required * Problem-solving ...

INN AT MIDDLETOWN

Front Desk Agent

Middletown, CT · On-site

$14.50 - $18.25/hr

In this role, you will help create a welcoming experience, support daily front desk operations, and ... Flexible availability, including evenings, weekends, or holidays if required * Problem-solving ...

INN AT MIDDLETOWN

Front Desk Agent

Middletown, CT

$14.50 - $18.25/hr

In this role, you will help create a welcoming experience, support daily front desk operations, and ... Flexible availability, including evenings, weekends, or holidays if required * Problem-solving ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the most commonly searched types of Epic Help Desk jobs in Connecticut?

The most popular types of Epic Help Desk jobs in Connecticut are:

What are popular job titles related to Weekend Epic Help Desk jobs in Connecticut?

For Weekend Epic Help Desk jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Connecticut look for?

The top searched job categories for Weekend Epic Help Desk jobs in Connecticut are:

Weekend Epic Help Desk jobs near you

Help Desk Technician

Kinsley Group

East Granby, CT • On-site

$26 - $32/hr

Full-time

Re-posted 9 days ago

Job description

Description:

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks.  


The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure.
 

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.


Essential Functions and Responsibilities: 

  • Install and configure computer hardware, operating systems, and applications.
  • Set up new user accounts and resolve password and access issues.
  • Provide technical support via phone, in-person, or remote assistance.
  • Create and maintain documentation, reports, and system diagrams.
  • Develop and conduct training on new and existing systems and software.
  • Support the roll-out and testing of new applications and technologies.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with colleagues and external consultants to resolve challenges.
  • Serve as a backup for monitoring and maintaining systems and networks.
  • Multi-task and prioritize multiple open cases to ensure timely resolution.

Education, Skills and Qualifications:

  • High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
  • Strong knowledge of Microsoft Software and TCP/IP Networking.
  • Flexibility to work nights, weekends, and on-call hours as needed.
  • Excellent customer service skills and verbal communication abilities.
  • A strong sense of urgency, integrity, and drive for success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements: