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Mac Help Desk Jobs (NOW HIRING)

Shadow Objects

Help Desk Specialist I

Patuxent River, MD · On-site

$15.25 - $17/hr

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I ... Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and ...

Snowcloud Services LLC

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Help Desk Technician

Juneau, AK · On-site

$25 - $32/hr

You'll also help maintain client and internal documentation, contribute ideas for improving ... Mac and PC support * Microsoft Office suite (Word, Outlook, etc.) * Strong troubleshooting ...

Paradigminfotech

Service Desk / Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Position: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years ... Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$22 - $30/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... PC hardware proficiency (Intel/Mac/HP). * Experience with macOS is a plus. * General understanding ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile ...

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Mac Help Desk information

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How much do mac help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

How much do Apple support people get paid?

Apple support specialists, including Mac Help Desk roles, typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience and location. Entry-level positions may start lower, while experienced technicians with certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior IT consultants, freelance software developers, executive-level managers, or certain medical professionals like surgeons. These positions typically require advanced skills, extensive experience, certifications, or working in high-demand industries, often with flexible or project-based schedules.

Can you work from home on a Mac?

A Mac Help Desk technician can often work from home if the employer allows remote support and provides the necessary tools and secure access. Strong troubleshooting skills, remote desktop software, and reliable internet are essential for remote Mac support roles. Availability of remote work depends on the company's policies and the specific job requirements.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

Are help desk jobs still in demand?

Help desk jobs, including Mac Help Desk roles, remain in demand due to ongoing need for technical support in organizations. These positions often require troubleshooting skills, familiarity with operating systems, and customer service abilities, and they are expected to grow as technology continues to advance across industries.
More about Mac Help Desk jobs
What cities are hiring for Mac Help Desk jobs? Cities with the most Mac Help Desk job openings:
What states have the most Mac Help Desk jobs? States with the most job openings for Mac Help Desk jobs include:
What job categories do people searching Mac Help Desk jobs look for? The top searched job categories for Mac Help Desk jobs are:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Temporary. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Service Desk /Help Desk Technician

Service Desk /Help Desk Technician

Two95 International Inc.

Cherry Hill, NJ

$19.75 - $26.75/hr

Contractor

Posted 19 days ago

Job description

Service Desk /Help Desk Technician

Type: 6 months to Hire

Location: Cherry Hill, NJ

Responsibilities:

Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

When necessary provide on-site support.

Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

Troubleshoot and resolve system hardware and software problems.

Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

Document processes and procedures as required.

Manage and maintain our customers' networks.

Required to be part of the on call schedule.

Performs other duties and responsibilities as assigned by the MSP Manager.

Required Skills:

3 years related work experience or BS in Information Systems or related field.

Must exhibit a clear, friendly, professional phone manner.

Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Able to handle multiple projects and assignments with attention to detail.

Microsoft Windows Desktop Operating Systems

Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.

VMWare and Microsoft Hyper-V Hypervisors

Must have transportation

Must be able to physically lift and move computer equipment

TWO95 International logo

About TWO95 International

Sourced by ZipRecruiter

At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

2009

Social media

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