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Mac Help Desk Jobs (NOW HIRING)

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Support Mac workstations * Issue remediation and request triaging for custom applications * Mobile ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... Support Mac workstations * Issue remediation and request triaging for custom applications * Mobile ...

Prediktive

Help Desk Analyst

Culver City, CA

$22.50 - $30.75/hr

We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project ... Strong experience supporting and managing macOS devices in a Mac-first environment, including ...

Prediktive

Help Desk Analyst

Culver City, CA · On-site

$22.50 - $30.75/hr

We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project ... Strong experience supporting and managing macOS devices in a Mac-first environment, including ...

Shadow Objects

Help Desk Specialist I

Patuxent River, MD · On-site

$15.25 - $17/hr

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I ... Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and ...

Robert Half

Help Desk Analyst II

Milwaukee, WI · On-site

$28.50 - $33/hr

We are looking for a Help Desk Analyst II to provide dependable technical support for employees across desktop, laptop, Mac, and mobile environments in Milwaukee, Wisconsin. This contract opportunity ...

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All JobsMac Help Desk Jobs

Mac Help Desk information

See salary details

$12

$23

$33

How much do mac help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.
More about Mac Help Desk jobs
What cities are hiring for Mac Help Desk jobs? Cities with the most Mac Help Desk job openings:
What states have the most Mac Help Desk jobs? States with the most job openings for Mac Help Desk jobs include:
What job categories do people searching Mac Help Desk jobs look for? The top searched job categories for Mac Help Desk jobs are:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk support Technician - SME

Accord Technologies Inc.

Jackson, MS • On-site

$17.50 - $23.50/hr

Contractor

Posted yesterday

Job description

Help Desk Support Technician -SME
Location: Jackson, MS (Onsite)
Local needed 
Duration: 12 months
Visa: Open 
Position type: C2C
Job Description:
 
The project goal is to increase the availability of quality data to drive decisions that improve student outcomes.
We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems.
This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
 
 
The Desktop role will focus on providing all levels of support to our customer base, both remotely and onsite.
Candidate will be the initial point of contact with end users requesting IT
Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software
installation, peripheral hardware implementation and active directory administration.
Candidate must also have experience providing remote assistance using various platforms and must be
experienced with providing support for M365 Applications.
Must be good at organizing, prioritizing, and planning.
Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
Candidate must also have excellent communication skills.
 

REQUIRED SKILLS/EXPERIENCE

Expected YEARS

Actual experience

Rating on 5

Experience working in a help desk environment 

3

Experienced with providing support for M365 Applications

3

Experience providing remote assistance using various platforms

3

Experience in desktop\laptop troubleshooting, and software installation

3

Hardware Implementation and Deployment

3

Basic Active Directory Management

3

Microsoft O365 experience

3

BMC Footprints Help Desk Experience3  MAC OS Experience3