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Mac Help Desk Jobs (NOW HIRING)

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... Mac OS Work environment: This position works in our Austin Headquarters This is an hourly, non ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ... Experience with Microsoft Office 365, Windows, and Mac operating systems. * Familiarity with ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 • Knowledge of Office 2013 • Mobile ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 Knowledge of Office 2013 Mobile Devices ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Technical experience with additional operating systems, including MAC OS * Experience with Ninja ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based ... Mac experience a plus * Active Directory experience required * Experience supporting users via ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based ... Mac experience a plus * Active Directory experience required * Experience supporting users via ...

Shadow Objects

Help Desk Specialist I

Patuxent River, MD · On-site

$15.25 - $17/hr

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I ... Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and ...

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Mac Help Desk information

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How much do mac help desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as skilled trades like electricians, plumbers, or HVAC technicians, which require technical training or apprenticeships. Sales positions, such as real estate agents or insurance brokers, can also offer high earnings with experience and strong performance. Additionally, certain freelance or contract work in fields like web development or digital marketing may generate this income level, especially with specialized skills and a solid client base.

Can you work from home on a Mac?

A Mac Help Desk technician can often work from home if the employer allows remote support and provides necessary tools such as remote access software. Strong communication skills and familiarity with remote troubleshooting are essential for effective remote work in this role.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

Are help desk jobs still in demand?

Help desk roles, including Mac Help Desk positions, remain in demand as organizations continue to require technical support for hardware, software, and network issues. These jobs often require strong troubleshooting skills and familiarity with remote support tools, and demand is expected to grow with increasing reliance on technology in workplaces.

How difficult is IT to get hired at Apple?

Getting hired as a Mac Help Desk technician at Apple can be competitive, often requiring relevant technical skills, customer service experience, and certifications such as Apple Certified Support Professional. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and communication abilities.
More about Mac Help Desk jobs
What cities are hiring for Mac Help Desk jobs? Cities with the most Mac Help Desk job openings:
What states have the most Mac Help Desk jobs? States with the most job openings for Mac Help Desk jobs include:
What job categories do people searching Mac Help Desk jobs look for? The top searched job categories for Mac Help Desk jobs are:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

Purple Communications Inc

Austin, TX • On-site

$18.75 - $25.50/hr

Full-time

Re-posted 23 days ago

Job description


Helpdesk Technician


Help Desk Technician

ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com

ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Help Desk Technician Job Responsibilities:

The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must be customer-oriented and able to explain themselves to company employees with varied technical experience. They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing environment for our company employees.

• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system

• Perform software/hardware troubleshooting of end user issues remotely using various tools

• Determine the best solution based on IT policies

• Assign priority levels to support requests and projects, then see them through to completion

• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported

• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps

• Identify and suggest possible improvements to IT procedures or processes

• Document all Helpdesk processes and procedures in Confluence

• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment

• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories

Help Desk Technician Qualifications / Skills:

• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required

• Able to build and image end-user computers

• Experience working with an ITIL Service Desk product for tracking issues and resolution

• Experience with Active Directory, and the full Office 365 Suite

• Experience setting up, configuring, and troubleshooting VPN client issues

• Experience configuring and troubleshooting cell phones (Android/IOS)

• Experience in providing Zoom video conferencing support

• Able to effectively communicate with company employees whose technology experience is varied

• Customer-focused and problem-solver


Education and Experience Requirements:

• Minimum 5 years of experience as a Help Desk Technician in a Windows environment

• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS

Work environment:

This position works in our Austin Headquarters


This is an hourly, non-exempt position


Employees may experience the following physical demands for extended periods.

• Sitting, standing, and walking (95-100%)

• Keyboarding (40-60%)

• Viewing computer monitor, videophone, and cell phone (40-60%)

• Lifting computers and other equipment up to 50lbs

• Boxing, Receiving, Unboxing, and Shipping Equipment

• Position may require some travel


NOTE: This is not an entry level position and requires 5 years of previous IT Helpdesk Experience.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and perform the tasks requested by their supervisors.


Purple Communications is an Equal Opportunity Employer.