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Mac Help Desk Jobs (NOW HIRING)

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Bishop Museum

Help Desk Technician

Honolulu, HI

$28.85 - $36.54/hr

... or Mac OS platforms. This role is also responsible for maintaining and supporting physical and ... in IT help desk support. May be substituted with 2-year accredited college or university in ...

Bishop Museum

Help Desk Technician

Honolulu, HI

$28.85 - $36.54/hr

... or Mac OS platforms. This role is also responsible for maintaining and supporting physical and ... in IT help desk support. May be substituted with 2-year accredited college or university in ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Help Desk Technician ZP, Better Together is one of the nation's most extensive communication ... Mac OS Work environment: Employees may experience the following physical demands for extended ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... Provide first and second level support for incidents and service requests involving Windows and Mac ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... Provide first and second level support for incidents and service requests involving Windows and Mac ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 • Knowledge of Office 2013 • Mobile ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 Knowledge of Office 2013 Mobile Devices ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... Provide first and second level support for incidents and service requests involving Windows and Mac ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ... Experience with Microsoft Office 365, Windows, and Mac operating systems. * Familiarity with ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ... Experience with Microsoft Office 365, Windows, and Mac operating systems. * Familiarity with ...

Populous

Help Desk Administrator

Houston, TX · On-site

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Apple MAC support experience is highly desirable. * Desktop imaging experience preferred.

Populous

Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Apple MAC support experience is highly desirable. * Desktop imaging experience preferred.

Redolent, Inc

Help Desk - Systems Tech.

Sunnyvale, CA

$23.50 - $31.75/hr

Help Desk - Systems Tech. LOCATION: Sunnyvale CA Duration: 6 to 12+ Months Description: Responsible ... At least 3 years of enterprise IT support experience, predominately Mac support Contributes to team ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Technical experience with additional operating systems, including MAC OS * Experience with Ninja ...

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Mac Help Desk information

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How much do mac help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.
More about Mac Help Desk jobs
What cities are hiring for Mac Help Desk jobs? Cities with the most Mac Help Desk job openings:
What states have the most Mac Help Desk jobs? States with the most job openings for Mac Help Desk jobs include:
What job categories do people searching Mac Help Desk jobs look for? The top searched job categories for Mac Help Desk jobs are:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Analyst

Help Desk Analyst

Community options

Princeton, NJ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

96th of 228 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50,000/annually
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Send Resumes to: Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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