ZipRecruiter

Log In

2

Remote Desktop Support Manager Jobs in Illinois (NOW HIRING)

Econ One Research, Inc.

Systems Administrator

Chicago, IL · Remote

  • Medical

  • Dental

  • Life

  • Retirement

Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design ... Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ...

Econ One Research, Inc.

Systems Administrator

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design ... Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ...

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 1 Support (Service Desk, Request Management): * Partner with front-line ...

Impact Networking

Senior Cloud Solutions Engineer

Chicago, IL · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.

Impact Networking

Senior Cloud Solutions Engineer

Bolingbrook, IL · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.

next page

Showing results 1-20

All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Illinois

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are popular job titles related to Remote Desktop Support Manager jobs in Illinois?

For Remote Desktop Support Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Illinois look for?

The top searched job categories for Remote Desktop Support Manager jobs in Illinois are:

What cities in Illinois are hiring for Remote Desktop Support Manager jobs?

Cities in Illinois with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Tier I Customer Support Representatives - 3rd Shift (REMOTE)

Koniag, Inc.

IL • On-site, Remote

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This position supports third-shift operations, with expected work hours between 10:00 PM and 8:00 AM EST. This position requires the candidate to be able to obtain a Public Trust. This is a remote position.
We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.
Koniag Technology & Infrastructure Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join our technical support team. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills. As the first point of contact for our clients, these individuals will play a crucial role in maintaining customer satisfaction and resolving technical issues efficiently.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Tier I Customer Support Representative will serve as the initial point of contact for technical support inquiries and will be responsible for troubleshooting and resolving basic technical issues. Principal responsibilities will include, but are not limited to:
  • Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems.
  • Diagnose and resolve basic to intermediate technical problems according to established procedures.
  • Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Escalate complex issues to appropriate Tier II or Tier III support teams when necessary.
  • Follow up with customers to ensure satisfaction and complete resolution of their issues.
  • Identify and document recurring issues to help improve products and services.
  • Maintain knowledge of company products, services, and policies to provide accurate information.
  • Contribute to the development of knowledge base articles and support documentation.
  • Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction.
  • Participate in training to continuously improve technical knowledge and support skills.
  • Complete required technical certifications within specified timeframes.
  • Assist with special projects as assigned by management.
  • Maintain a professional and courteous demeanor when interacting with all customers.

Education and Experience:
  • High School Diploma or GED required.
  • 3-5 years of experience in customer service or technical support.
  • Experience with help desk ticketing systems and remote support tools.
  • Background in supporting hardware, software, or IT services preferred.
  • Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment.

Required Skills and Competencies:
  • Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
  • Basic understanding of computer systems, networks, and common software applications.
  • Proficiency in troubleshooting Windows and/or Mac operating systems.
  • Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar).
  • Excellent verbal and written communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to follow established processes and procedures.
  • Basic knowledge of IT security best practices.
  • Proficiency with Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Patience and empathy when dealing with frustrated customers.
  • Commitment to ongoing professional development and technical learning.

Desired Skills and Competencies:
  • Experience in a call center or help desk environment.
  • Experience with remote desktop support tools.
  • Familiarity with CRM software.
  • Experience supporting mobile devices and applications.
  • Knowledge of DoD household goods (HHG) processes.
  • Understanding of personal property entitlements.
  • DPS (Defense Personal Property System) module expertise.
  • MilMove module expertise.
  • Knowledge of VoIP systems and troubleshooting.
  • Bilingual capabilities.
  • Experience working in a government contracting environment.

Security Requirement:
  • Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy: The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

View All Koniag Jobs

Apply