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Remote Desktop Support Manager Jobs in Connecticut

Atlas Technica

Systems Engineer - Hybrid

Stamford, CT · On-site +1

Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

HMG Careers

Remote Sales Manager

Norwich, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

New Britain, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Stamford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

New Haven, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Waterbury, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

New Britain, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Bridgeport, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Danbury, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Greenwich, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Redding, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Stamford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Bridgeport, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

New Haven, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Greenwich, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Mashantucket, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Connecticut

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Connecticut? For Remote Desktop Support Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Connecticut look for? The top searched job categories for Remote Desktop Support Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Desktop Support Manager jobs? Cities in Connecticut with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Connecticut as of July 2026, with employment types broken down into 77% Full Time, 10% Part Time, 1% Temporary, and 12% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution.
Systems Engineer - Hybrid

Systems Engineer - Hybrid

Atlas Technica

Stamford, CT • On-site, Remote

Full-time

Posted 12 days ago

Job description

Position Name: Systems Engineer - Hybrid
Reports to: Client Technology Manager
Location/Type: Stamford, CT
Status: Non-Exempt
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.
Responsibilities:
  • Perform IT Support services to users
  • Use of a ticketing system to manage support queries
  • Maintain documentation and comply with rules and guidelines of the organization
  • Adherence to strict change control procedures

Requirements:
  • 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills
  • Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
  • Support of Sophos or similar products for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
  • Experience working in an MSP environment
  • The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:
  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
  • Exposure to/ability to support workloads in Azure or AWS
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
  • Experience with and ability to support Citrix XenApp or similar products
  • Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
  • Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
  • More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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