ZipRecruiter

Log In

1

L2 Desktop Support Technician Jobs (NOW HIRING)

Impress Computers

Be Seen First

L1/L2 Tech onsite and Desktop Support tech/ cable tech

Katy, TX · On-site

$48K - $60K/yr

The L1/L2 Tech Onsite and Desktop Support Technician plays a crucial role in providing both hardware and cabling solutions for a large technical team. Reporting to the Operations Manager, this role ...

New

Revel Staffing

Desktop Support Technician

Cleveland, OH

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user desktop support in a Microsoft environment . The role involves PC/laptop break-fix, hardware/software ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local to the Austin area Summary: The Client has issued a request for a Desktop Support Technician to ...

Tech Tammina LLC

Desktop Support Technician

Brooklyn, NY · On-site

$21.25 - $27/hr

Desktop Support Technician Location: Brooklyn, NY (On-site) Type: Contract (6+ months, with option to convert to full-time) Overview: We are looking for a Desktop Support Technician to join an ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | 40 hours per week | Monday-Friday (8:00 AM - 4:30 PM) Number of Positions 1 Job Overview We are ...

Langley

Desktop Support Technician

Newport News, VA · On-site

$18.50 - $23.50/hr

The Desktop Support Technician will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Essential Functions, Duties, and ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsL2 Desktop Support Technician Jobs

L2 Desktop Support Technician information

See salary details

$13

$22

$32

How much do l2 desktop support technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for l2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is an L2 Desktop Support Technician?

L2 Desktop Support Technicians are IT professionals who provide advanced technical support for desktop computers, laptops, and related hardware or software. They handle more complex issues that cannot be resolved by first-level (L1) support, such as troubleshooting operating system errors, network connectivity problems, or application malfunctions. L2 technicians often interact directly with end-users, perform root cause analysis, and may escalate unresolved issues to higher support tiers if necessary. They also assist with system upgrades, installations, and configuration changes to ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as an L2 Desktop Support Technician?

To thrive as an L2 Desktop Support Technician, you need strong troubleshooting skills, in-depth knowledge of operating systems (like Windows and macOS), and experience with hardware/software support, typically backed by certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems (e.g., ServiceNow), and Active Directory management is crucial. Excellent communication, patience, and problem-solving abilities help you resolve user issues efficiently and collaborate across teams. These skills and qualities are essential to minimize downtime, ensure smooth IT operations, and deliver high-quality user support.

What are some common challenges faced by L2 Desktop Support Technicians and how can they be addressed?

L2 Desktop Support Technicians often encounter complex technical issues that couldn't be resolved by L1 support, such as advanced software conflicts, hardware failures, or network connectivity problems. Balancing multiple high-priority tickets and managing user expectations under tight deadlines can be challenging. Success in this role often comes from strong troubleshooting skills, effective communication, and a proactive approach to learning new technologies. Building solid relationships with other IT teams, such as network or security, also helps in resolving escalated issues efficiently.

What is the difference between L2 Desktop Support Technician vs L1 Desktop Support Technician?

AspectL2 Desktop Support TechnicianL1 Desktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentHandles complex issues, escalated tickets, advanced troubleshootingAddresses basic user issues, initial contact point
ResponsibilitiesDiagnoses hardware/software problems, performs repairs, escalates unresolved issuesProvides basic support, password resets, software installations
SkillsAdvanced troubleshooting, network knowledge, customer serviceBasic troubleshooting, communication skills

The main difference between an L2 Desktop Support Technician and an L1 Desktop Support Technician lies in their experience, complexity of issues handled, and technical skills. L2 technicians resolve more complex problems and handle escalations, while L1 technicians focus on basic support tasks. Both roles require relevant certifications like CompTIA A+, but L2 roles often demand additional skills and experience.

How much does a L2 Desktop Support Technician make in the US?

A Level 2 Desktop Support Technician in the US typically earns between $45,000 and $65,000 annually, depending on experience, location, and certifications such as CompTIA A+ or Microsoft Certified. Salaries can vary based on the complexity of support tasks, work environment, and company size.
More about L2 Desktop Support Technician jobs

What cities are hiring for L2 Desktop Support Technician jobs?

Cities with the most L2 Desktop Support Technician job openings:

What states have the most L2 Desktop Support Technician jobs?

States with the most job openings for L2 Desktop Support Technician jobs include:

What job categories do people searching L2 Desktop Support Technician jobs look for?

The top searched job categories for L2 Desktop Support Technician jobs are:

L2 Desktop Support Technician jobs near you
Infographic showing various L2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

L1/L2 Tech onsite and Desktop Support tech/ cable tech

Impress Computers

Katy, TX • On-site

$48K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

The L1/L2 Tech Onsite and Desktop Support Technician plays a crucial role in providing both hardware and cabling solutions for a large technical team. Reporting to the Operations Manager, this role balances mixed hardware and cabling projects with regular onsite travel, ensuring seamless technical support and network setup. The technician will deliver hands-on assistance, troubleshoot hardware and network issues, and maintain equipment to support operational efficiency.

Responsibilities

  • Provide technical and desktop support to end-users in a large team environment
  • Perform cable installation and network setup tasks on-site
  • Maintain and troubleshoot hardware, including system upgrades and testing
  • Assist with equipment testing and documentation to ensure operational standards
  • Resolve tickets promptly using established ticketing systems
  • Engage with customers to understand and address technical issues effectively
  • Support mixed hardware and cabling projects with regular travel (10-30%)

Preferred Qualifications

  • 1+ years of experience in technical support
  • High school diploma or equivalent
  • Proficient with hardware troubleshooting and operating systems (Windows/macOS)
  • Knowledge of network cabling and basic Active Directory
  • Strong customer service, problem-solving, and communication skills
  • Effective time management and familiarity with ticketing systems