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L2 Desktop Support Technician Jobs (NOW HIRING)

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: • Provide exceptional end user support ...

The Rockridge Group

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Desktop Support Technician (L2)

South San Francisco, CA · On-site

$32 - $35/hr

SERVICE TECHNICIAN (L2) About the Role: We are looking to hire a skilled L2 Service/Repair ... Face to Face support regarding Windows, MacOS, iOS software and configuration. * Respond to ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support ...

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L2 Desktop Support Technician information

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How much do l2 desktop support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for l2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between L2 Desktop Support Technician vs L1 Desktop Support Technician?

AspectL2 Desktop Support TechnicianL1 Desktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentHandles complex issues, escalated tickets, advanced troubleshootingAddresses basic user issues, initial contact point
ResponsibilitiesDiagnoses hardware/software problems, performs repairs, escalates unresolved issuesProvides basic support, password resets, software installations
SkillsAdvanced troubleshooting, network knowledge, customer serviceBasic troubleshooting, communication skills

The main difference between an L2 Desktop Support Technician and an L1 Desktop Support Technician lies in their experience, complexity of issues handled, and technical skills. L2 technicians resolve more complex problems and handle escalations, while L1 technicians focus on basic support tasks. Both roles require relevant certifications like CompTIA A+, but L2 roles often demand additional skills and experience.

What is an L2 Desktop Support Technician?

L2 Desktop Support Technicians are IT professionals who provide advanced technical support for desktop computers, laptops, and related hardware or software. They handle more complex issues that cannot be resolved by first-level (L1) support, such as troubleshooting operating system errors, network connectivity problems, or application malfunctions. L2 technicians often interact directly with end-users, perform root cause analysis, and may escalate unresolved issues to higher support tiers if necessary. They also assist with system upgrades, installations, and configuration changes to ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as an L2 Desktop Support Technician?

To thrive as an L2 Desktop Support Technician, you need strong troubleshooting skills, in-depth knowledge of operating systems (like Windows and macOS), and experience with hardware/software support, typically backed by certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems (e.g., ServiceNow), and Active Directory management is crucial. Excellent communication, patience, and problem-solving abilities help you resolve user issues efficiently and collaborate across teams. These skills and qualities are essential to minimize downtime, ensure smooth IT operations, and deliver high-quality user support.

What are some common challenges faced by L2 Desktop Support Technicians and how can they be addressed?

L2 Desktop Support Technicians often encounter complex technical issues that couldn't be resolved by L1 support, such as advanced software conflicts, hardware failures, or network connectivity problems. Balancing multiple high-priority tickets and managing user expectations under tight deadlines can be challenging. Success in this role often comes from strong troubleshooting skills, effective communication, and a proactive approach to learning new technologies. Building solid relationships with other IT teams, such as network or security, also helps in resolving escalated issues efficiently.
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L2 Desktop Support Technician jobs near you
Infographic showing various L2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

L2 Desktop Support Engineer

Tata Consultancy Service Limited

Liberty, NC • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Must Have Technical/Functional Skills
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer- facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
• Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
• Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
• Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
• Physically fit to walk through large areas
• Ability to work after hours and weekends if necessary or required by the customer.
• Knowledge of using ServiceNow as the ticketing tool.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details.
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary.
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to per son for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $55,000 - $65,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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