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Senior Desktop Support Engineer Jobs in Virginia

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via email, in person, or through remote ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

Innosoul inc

Desktop Support Engineer

Richmond, VA · On-site

VA-0728) Onsite/Local Desktop Support Engineer (In Person IV/15+) with networking/cabling, imaging ... Provide first- and second-level support, escalating complex problems to senior IT staff or vendors ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

Veloc Inc.

Senior Desktop Mac Engineer

Chesapeake, VA · On-site

We are looking for an experienced Senior Desktop Mac Engineer to support, manage, and enhance enterprise Mac environments. The ideal candidate will have strong hands-on experience with macOS ...

Veloc Inc.

SR. Desktop Engineer

Chesapeake, VA · On-site

Audio-visual (A/V) support expertise for meetings, presentations, and video conferencing is ... Provide strong end-user desktop support for hardware, software, and network connectivity issues.

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Virginia

Senior Desktop Support Engineer information

See Virginia salary details

$22.3K

$102.4K

$157.6K

How much do senior desktop support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for senior desktop support engineer in Virginia is $102,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $123,400.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.
What cities in Virginia are hiring for Senior Desktop Support Engineer jobs? Cities in Virginia with the most Senior Desktop Support Engineer job openings:
Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 73% Full Time, 13% Part Time, 1% Temporary, and 13% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $102,378 per year, or $49.2 per hour.
Senior IT Customer Support Analyst, Desktop Support

Senior IT Customer Support Analyst, Desktop Support

KBR, Inc.

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

136th of 443 rated engineering

Job description

Title:
Senior IT Customer Support Analyst, Desktop Support
KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives. The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.
In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
Key Responsibilities
Technical Support & Escalation Leadership
  • Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
  • Provide customer support to internal and external customers within established service levels.
  • Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
  • Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
  • Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
  • Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
  • Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
  • Support workstation refresh programs and end-user data migrations.
  • Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
  • Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
  • Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
  • Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
  • Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
  • Support office openings, closures, relocations, and project site deployments.
  • Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management
  • Provide technical leadership and strategic input related to Tier 2 desktop support operations.
  • Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
  • Mentor, train, and support junior technicians and service desk personnel.
  • Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
  • Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
  • Develop and improve support processes, procedures, and operational standards.
  • Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
  • Maintain technical documentation, knowledge articles, support procedures, and runbooks.
  • Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
  • 5+ years of enterprise desktop support experience.
  • Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
  • Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies
  • Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
  • Strong leadership and team coordination skills.
  • Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
  • Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
  • Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
  • Strong verbal, written, and presentation skills.
  • Experience developing reports and presenting operational metrics to management.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications
  • One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator or Modern Desktop Administrator certification.
  • Cisco networking experience or CCST/CCNA certification.
  • Linux administration experience.
  • Experience with SAP or asset management systems.
  • Project leadership or supervisory experience.

Additional Requirements
  • Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
  • Ability to obtain and maintain any required customer, government, or contract-specific clearances.
  • Valid driver's license may be required.
  • Occasional travel to local, regional, and project locations may be required.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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