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Senior Desktop Support Engineer Jobs in Virginia

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

ISI Enterprises

Support Engineer II

Herndon, VA · On-site

$80 - $100/hr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

TEKsystems

Desktop Support Technician

Richmond, VA · On-site

$20 - $22/hr

3+ years of professional experience as a Desktop Support Technician Ability to provide hands on and ... senior members of the team Job Type & Location This is a Contract position based out of Richmond ...

TEKsystems

Desktop Support Technician

Richmond, VA · On-site

$20 - $22/hr

3+ years of professional experience as a Desktop Support Technician Ability to provide hands on and ... senior members of the team Job Type & Location This is a Contract position based out of Richmond ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $26.50/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Ability to effectively communicate with all organizational levels (SME to Senior Management)

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $26.50/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... to Senior Management). • Ability to analyze problems at various levels (e.g. detail level ...

SAIC

Senior Desktop Engineer with macOS focus

Quantico, VA · On-site

$114K - $155K/yr

Job Summary : SAIC is a company dedicated to national security, seeking a Senior Desktop Engineer with a focus on macOS to support the Defense Counterintelligence and Security Agency's IT ...

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Senior Desktop Support Engineer information

See Virginia salary details

$22.3K

$102.4K

$157.6K

How much do senior desktop support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for senior desktop support engineer in Virginia is $102,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities in Virginia are hiring for Senior Desktop Support Engineer jobs?

Cities in Virginia with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,378 per year, or $49.2 per hour.

Mac Support Engineer

Ashburn, VA • Hybrid

Indigo IT
51 - 200 employees
Learn more about Indigo ITexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Mac Support Engineer
Ashburn, VA
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 amp; 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security compliance.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
  • Mac experience in an Enterprise Environment is desired
  • Intermediate Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
  • Participate in onsite rotation schedule to provide desk-side support
  • Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
  • Provide support for all Apple MacBooks and Workstations
  • Experience with a ticketing system (ServiceNow) is a plus
  • Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
  • Experience in macOS desktop and server support skills
  • Experience supporting macOS across a range of versions
  • Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
  • Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
  • Experience using terminal commands and simple Bash scripts
  • IT Asset Management
EDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
  • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
  • Bachelor’s degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
  • Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
  • Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
  • ITIL v3 Foundations Certification is highly desired, but not required
  • Apple Certified Support Professional is highly desired, but not required
  • Experience with ServiceNow is desired, but not required
  • Experience with Beyond Trust Remote Support is desired, but not required.
SPECIFIC KNOWLEDGE, SKILLS, amp; ABILITIES:
  • Intermediate level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
  • Experience with on premise, or distributed cloud, and hybrid infrastructures.
  • Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
  • Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox.
  • Understanding of Line-of-Business (LOB) apps with regards to troubleshooting failed installations or updates.
  • Working knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
  • Use of Remote Admin Tools for building and validating test cases.
  • Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
  • Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
  • Strong ability to work with cross functional teams to include but not limited to, cybersecurity, windows desktop management, upper and government management, and field support.
  • Proficiency in scripting techniques involved with desktop system automation and management.
  • Experience with Intune, M365, and MS Active Directory a plus.
  • Experience with the macOS Security Compliance Project (mSCP) a plus.
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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