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Desktop Support Engineer Jobs in Virginia (NOW HIRING)

Saic

Desktop SCCM Engineer

Quantico, VA · On-site

$80 - $100/hr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. Specifically, on the DCSA One ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for ...

ISI Enterprises

Support Engineer II

Herndon, VA · On-site

$80 - $100/hr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

F2Onsite

Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of ... SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the ...

Kinsale Insurance

Desktop Support Specialist

Richmond, VA · On-site

$73K - $85K/yr

About the Role As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing IT team, ensuring our workforce stays productive and supported. You'll work hands-on with hardware ...

Zones LLC.

Desktop Support Technician

Richmond, VA · On-site

$25 - $31.25/wk

M-F 8-5pm What you will do as the Desktop Support Technician: The requirements below are ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Virginia

Desktop Support Engineer information

See Virginia salary details

$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support engineer in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

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For Desktop Support Engineer jobs in Virginia, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Engineer jobs in Virginia are:

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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Desktop SCCM Engineer

Quantico, VA • On-site

Saic
IT Services • 10K+ employees
Learn more about Saicexternal

$80 - $100/hr

Other

Re-posted 22 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Description

SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new and exciting program out of Quantico, VA. (Must possess an active TS/SCI and Security+ certification.)

Pending assigned duties and responsibilities, it is possible to work remote one (1) day a week.

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and introduces cutting‑edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Desktop Engineering Responsibilities Strategic IT Support and Alignment
  • Contribute to the deployment, maintenance, and troubleshooting of data input/output devices across DCSA networks, supporting IT modernization and "One IT" initiatives.
  • Align technical efforts with DCSA and DoD policies, procedures, and industry best practices to build a flexible, evolving enterprise IT environment that supports DCSA's mission effectively.
Endpoint Configuration and Management
  • Create and update enterprise desktop images, including non‑standard workstation images for standalone systems.
  • Perform quarterly updates and deliveries of enterprise desktop images to the Virtual Desktop Infrastructure (VDI).
  • Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements.
Troubleshooting and Issue Resolution
  • Identify, log, and track user‑reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system.
  • Resolve Tier II technical support tickets escalated to the Desktop Engineering team, escalating further if required.
  • Diagnose and recommend solutions for security or functionality issues in desktop images.
  • Assist customers with software installation, peripheral setup, and basic troubleshooting.
Logistics and Asset Management
  • Collaborate with cross‑functional DCSA teams, including Data Center Operations (DCO) and Computer Network Defense, to streamline the deployment, patching, securing, sanitizing, and transportation of IT assets.
  • Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency.
  • Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, workstations, and peripherals.
Process Improvement and Knowledge Management
  • Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness.
  • Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends.
  • Contribute to training initiatives for the deployment of new technologies and solutions.
  • Develop and update a knowledge base to facilitate the investigation, diagnosis, and resolution of incidents.
Qualifications

It is required that the Senior Desktop Engineer have the following qualifications:

  • BA/BS and Five (5) or more years of experience in Desktop Support and Data Center Operations or equivalent experience in lieu of a degree.
  • Experience with SCCM or Microsoft Endpoint Configuration Manager.
  • Security+ certification (IAT‑II).
  • US citizen with an active Top Secret clearance and SCI eligibility.
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