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Desktop Support Engineer Jobs in Virginia (NOW HIRING)

Langley

Desktop Support Manager

Newport News, VA · On-site

$103K - $134K/yr

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

System One Holdings, LLC

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

Robert Half

Desktop Support Analyst

Henrico, VA · On-site

$23.75 - $25/hr

Overview Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on ...

Artech Information System LLC

DESKTOP SUPPORT

Richmond, VA

$20 - $25.50/hr

Deskside Support Representative Distributed Client Services Job ID: #S2LCFH Location:richmond, VA ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting ...

hochunk

Desktop Engineer III

Fort Belvoir, VA · On-site

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Supports the completion of all projects/programs as needed * Under general supervision, performs ... Engineer (MCSE). * Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST ...

Veloc Inc.

SR. Desktop Engineer

Chesapeake, VA · On-site

The IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their ...

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Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for desktop support engineer in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
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Desktop Support Engineer jobs near you
Desktop Support Manager

Desktop Support Manager

Langley

Newport News, VA • On-site

$103K - $134K/yr

Full-time

Re-posted 24 days ago

Job description

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures issues are resolved in a timely manner. This person is tasked with ensuring the reliability and optimal performance of IT computer systems, printers, scanners, and maintaining high availability for users and company members. Monitors team performance, communication with users, and ensures quality in-person and phone support. Ensures IT Asset Management standards are followed, ensuring timely and consistent equipment refreshes.
  • Develops, coaches, and trains department for continuous assessment and calibration to ensure performance expectations are met and proper staffing levels are maintained for Service Desk and Desktop Support staff.
  • Manages the Information Technology Service Management (ITSM) program which includes Desktop Support and Service Desk operations (incident/request ticket management, etc.).
  • Manages the ITSM application including testing, maintenance, changes, releases, and updates. Ensures optimal tool and accompanying features use.
  • Monitors and manages Service Desk phone queue.
  • Manages the hardware aspect of the Information Technology Asset Management (ITAM) program. Uses the appropriate tools and applications to execute the ITAM Lifecycle from planning/procurement through retirement/disposal.
  • Creates and follows a defined hardware refresh cycle based on ITAM/ITIL best practices.
  • Creates and maintains hardware configuration standards that ensure effective operation and responsiveness of all supported applications collaboratively with other managers.
  • Completes all administrative tasks associated with managing staff including performance reviews, counseling, coaching, time off, and timesheet approvals.
  • Manages and coordinates urgent and complicated support issues. Acts as an escalation point for requests and incidents.
  • Provides data and reporting of KPI's and other performance trends as required.
  • Ensures creation, updating and usage of knowledge articles which includes step-by-step instructions, Standard Operating Procedures, and other forms of documentation pertinent to Service Desk operations and Desktop Support.
  • Manages vendor relationships as needed for daily operational needs. Performs vendor due diligence tasks as required. Develops or establishes strong relationships with service providers.
  • Reviews Service Desk survey feedback to improve services, tools, and support experience.
  • Oversees after-hours support and on-call support for branch and staff support.
  • Manages the installation, configuration, and troubleshooting of desktop and laptop hardware and software image.
  • Assists with the buildout of new branches.
    Qualifications:
    • Bachelor's degree in a technology related field or an equivalent combination of education and experience in infrastructure or desktop support required.
    • Three years of technology-related supervisory experience required.
    • ITIL certification or training preferred.

    Targeted Salary Range- $103,500 - $134,600 based on qualifications and experience
    Our Keys to Success:
    • Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
    • Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
    • Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
    • Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
    • Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

    Physical Requirements:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, and to talk and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less) and color vision.
    Working Conditions:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in an indoor, climate-controlled environment where the noise level is quiet to moderate. Core business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern. Work outside of those core business hours is likely to occur in this role, including evenings, on call, and weekends.
    This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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