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Customer Service Level Two Jobs in Virginia (NOW HIRING)

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Service Technician Level 2

Virginia Beach, VA · On-site

$20 - $22/hr

A Busch Service Technician 2 is responsible for the disassembly of industrial equipment in our ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

NFI Industries

Level II Technician

Winchester, VA · On-site

$21.63 - $28.84/hr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

NONDESTRUCTIVE & VISUAL INSPECTION

$20.25 - $26/hr

NVI, LLC, a Louisiana-based nondestructive testing service provider, is hiring motivated Level II ... Manage long term projects effectively and professionally by communicating with customer/client ...

F2Onsite

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Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

The ideal candidate will have strong troubleshooting skills, excellent customer service, and ... Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy ...

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Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
What are popular job titles related to Customer Service Level Two jobs in Virginia? For Customer Service Level Two jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Virginia look for? The top searched job categories for Customer Service Level Two jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Level Two jobs? Cities in Virginia with the most Customer Service Level Two job openings:
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Infographic showing various Customer Service Level Two job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Level Specialist

Accenture Federal Services

Arlington, VA

Full-time

Posted 19 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

44th of 485 rated business services

Job description

Job Description
 
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery improvements. This role will establish and monitor SLOs, working with stakeholders to define appropriate service levels. They will develop and implement SLO measurement and reporting processes as well as regularly analyze SLO performance data, identifying trends and areas for improvement. The specialist will work with technical teams to address service level breaches and implement corrective actions. This role will conduct regular service reviews with customers, presenting SLO performance and discussing any issues or concerns. They will develop and maintain service improvement plans based on SLO performance and customer feedback. The specialist will collaborate with the service catalog manager to ensure SLOs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.
 
Must have:
  • A Bachelor's degree (or equivalent experience)
  • At least 4 years of experience tracking, reporting on, and improving SLOs in a technical organization
  • Strong customer and service management experience

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

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