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Customer Service Level Two Jobs in Virginia (NOW HIRING)

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Service Technician Level 2

Virginia Beach, VA · On-site

$20 - $22/hr

A Busch Service Technician 2 is responsible for the disassembly of industrial equipment in our ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

NFI Industries

Level II Technician

Winchester, VA · On-site

$34K - $44K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

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Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

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Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Level Specialist

Arlington, VA

Accenture Federal Services
IT Services • 10K+ employees

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

51st of 499 rated business services

People enjoy working here

Good employer

Recommended by parents

Learn more about Accenture Federal Servicesexternal

Full-time

Re-posted 9 days ago

Job description

Job Description
 
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery improvements. This role will establish and monitor SLOs, working with stakeholders to define appropriate service levels. They will develop and implement SLO measurement and reporting processes as well as regularly analyze SLO performance data, identifying trends and areas for improvement. The specialist will work with technical teams to address service level breaches and implement corrective actions. This role will conduct regular service reviews with customers, presenting SLO performance and discussing any issues or concerns. They will develop and maintain service improvement plans based on SLO performance and customer feedback. The specialist will collaborate with the service catalog manager to ensure SLOs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.
 
Must have:
  • A Bachelor's degree (or equivalent experience)
  • At least 4 years of experience tracking, reporting on, and improving SLOs in a technical organization
  • Strong customer and service management experience

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

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