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Customer Service Level Two Jobs in Virginia (NOW HIRING)

Dynamic Aviation

NDT Level II Technician

Bridgewater, VA · On-site

$31.63 - $35.87/hr

... for our customers with innovative aviation solutions. Our focus is on operations that serve ... Whether modifying aircraft to help protect our service members overseas, performing geographical ...

Georgesinc

Electrician - Level 2

Edinburg, VA · On-site

$24 - $31/hr

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY: The Industrial Electrician is ...

George's, Inc.

Electrician - Level 2

Edinburg, VA · On-site

$24 - $31/hr

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY: The Industrial Electrician is ...

Walmart

Optician Level - 2

Timberville, VA · On-site

$20.50 - $28.50/hr

They assist with verifying prescription information, aiding in customer's purchasing decisions, and completing lens and eyewear orders. Responsibilities may vary based on state regulations and ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Customer Service Representative II Location: Arlington, VA (100% remote) Duration: 6 months Production Schedule: M-F 9:00 AM - 5:30 PM EST or 9:30 AM - 6:00 PM EST (30-minute lunch) Start Date:

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

- EAS CSO - CSR II (2026) Start Date: Tuesday, September 8th Duration: 6 months to start with Training Hours: 9:00 AM - 5:30 PM EST Production Schedule : within the range of 8am - 5pm EST (30-minute ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Virginia

Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
What are popular job titles related to Customer Service Level Two jobs in Virginia? For Customer Service Level Two jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Virginia look for? The top searched job categories for Customer Service Level Two jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Level Two jobs? Cities in Virginia with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Lead Customer Service Representative

Strativia

Alexandria, VA • On-site

Other

Posted 5 days ago

Job description

Job Purpose:
The Customer Service Representative Lead oversees daily customer service operations, ensuring customers receive timely, professional, and accurate support. This position supervises call center staff, manages escalated inquiries, monitors service metrics, and helps maintain exceptional customer service standards in a fast-paced environment.
Responsibilities:
  • Lead and support customer service representatives providing inbound and outbound customer assistance.
  • Monitor calls and provide coaching, guidance, and performance feedback.
  • Resolve complex customer inquiries and escalations.
  • Ensure adequate staffing and call coverage throughout business hours.
  • Monitor service level metrics, including call wait times, abandonment rates, and average handle time.
  • Ensure customer interactions comply with established procedures and quality standards.
  • Assist with workforce scheduling during peak operational periods.
  • Prepare reports on call center performance and recommend process improvements.
  • Maintain a positive team environment focused on customer satisfaction and continuous improvement.
  • Support onboarding and training of new customer service representatives.
  • Perform other duties as assigned.

Education and Experience:
  • High school diploma or GED required.
  • Experience leading or supervising customer service or call center teams.
  • Experience monitoring performance metrics and coaching staff.
  • Excellent verbal and written communication skills.
  • Strong conflict resolution and customer service skills.
  • Experience using customer service software and Microsoft Office Suite.
  • Bilingual English/Spanish preferred.
  • Ability to obtain and maintain any required background investigation or credentials.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

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