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Customer Service Level Two Jobs in Springfield, VA

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC

$16.25 - $22.50/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: * Enter and maintain data in an in-house fraud database * Verify and analyze data ...

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC

$16.50 - $22.75/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: - Enter and maintain data in an in-house fraud database- Verify and analyze data in ...

Level One Personnel

Customer Service

Rockville, MD · On-site

  • Medical

  • Retirement

Collects and enters orders for new or additional products or services. * Fields customer questions ... Level One Personnel is an equal opportunity and affirmative action employer. All qualified ...

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Customer Service Level Two information

See Springfield, VA salary details

$10

$19

$28

How much do customer service level two jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service level two in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Springfield, VA?

For Customer Service Level Two jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Springfield, VA look for?

The top searched job categories for Customer Service Level Two jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Service Level Two jobs?

Cities near Springfield, VA with the most Customer Service Level Two job openings:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Service Level Specialist

Accenture Federal Services

Arlington, VA • On-site

Full-time

Posted 26 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services

Job description

Job Description
 
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery improvements. This role will establish and monitor SLOs, working with stakeholders to define appropriate service levels. They will develop and implement SLO measurement and reporting processes as well as regularly analyze SLO performance data, identifying trends and areas for improvement. The specialist will work with technical teams to address service level breaches and implement corrective actions. This role will conduct regular service reviews with customers, presenting SLO performance and discussing any issues or concerns. They will develop and maintain service improvement plans based on SLO performance and customer feedback. The specialist will collaborate with the service catalog manager to ensure SLOs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.
 
Must have:
  • A Bachelor's degree (or equivalent experience)
  • At least 4 years of experience tracking, reporting on, and improving SLOs in a technical organization
  • Strong customer and service management experience

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

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