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Information Technology Support Desk Jobs in Springfield, VA

TalentBridge

Support Desk Lead

Chevy Chase, MD · On-site

Chevy Chase, MD - Onsite Contract: 6+ Months Position Overview We are seeking a highly skilled and experienced Support Desk Lead to join our IT support team. This role is essential in providing ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Required : • Active TS/SCI with a Polygraph • Bachelor's degree • Minimum of 8 years relevant experience • Experience providing hands-on IT support in a desktop or service desk environment ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in the IT functional ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Required : • Active TS/SCI with a Polygraph • Bachelor's degree • Minimum of 5 years relevant experience • Experience providing hands-on IT support in a desktop or service desk environment ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

  • Medical

  • Retirement

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... The technician performs desk-side and service desk support, including workstation imaging ...

TAD PGS, Inc.

IT Support Technician

Washington, DC

$29.86/hr

  • Medical

  • Retirement

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... The technician performs desk-side and service desk support, including workstation imaging ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Actively monitor and manage the IT ticketing queue (e.g., ServiceNow, Jira Service Desk), ensuring ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

This individual will join a busy team, provide IT support to end-users, identify trends with ... Manage and resolve Tier 1 service desk request * Track and resolve service tickets in a timely ...

Global Strategy Group

IT Support Engineer

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

Qualifications * 2-3 years of experience in an IT support, service desk, desktop support, or similar customer-facing technical role. * Experience supporting technology in a hybrid office environment.

TSTC

Part-Time IT Support Assistant

Arlington, VA · On-site

$18 - $30/hr

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

KBR

IT Support Technician

Chantilly, VA

$123K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Springfield, VA

Information Technology Support Desk information

See Springfield, VA salary details

$14

$24

$35

How much do information technology support desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for information technology support desk in Springfield, VA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are popular job titles related to Information Technology Support Desk jobs in Springfield, VA?

For Information Technology Support Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Springfield, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Information Technology Support Desk jobs?

Cities near Springfield, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

IT Service Desk Lead - Operations Analyst II

OTJ Architects, Inc.

Washington, DC • Hybrid

Full-time

Re-posted 10 days ago

Job description

IT Service Desk Lead and Operations Analyst II
HYBRID -candidate must be able to come into DC office two-three days a week
Job Description:
The Service Desk Lead and IT Operations Analyst is responsible for day-to-day IT support operations and escalation management, ensuring a responsive, high-quality technology experience for employees. This role serves as the primary Level 2 escalation point, while also providing hands-on technical ownership of endpoint management, Microsoft 365, and identity/access processes. This is a doer-Leader role, balancing technical execution, operational ownership, and mentoring of team members without direct people management responsibilities.
Responsibilities:
  • Day-to-day ownership of the Service Desk, ticket queue, and service delivery operations
  • Provide day-to-day guidance, mentoring, training, and quality oversight for IT support teammates
  • Monitor, prioritize, and manage ticket workloads to ensure SLAs are met
  • Serve as the primary escalation point for complex technical issues
  • Provide advanced troubleshooting across Microsoft 365, endpoints, identity, hardware, software, and user access
  • Reinforce white glove customer service standards and support excellence across the IT team
  • Maintain Service Desk standards, knowledge management, documentation, and operating procedures
  • Report on ticket trends, SLA performance, and operational health metrics
  • Standardize and continuously improve IT support processes and workflows
  • Manage user provisioning, deprovisioning, permissions, and role-based access controls
  • Partner with IT leadership to support security, compliance, and operational initiatives
  • Own endpoint lifecycle management, including deployment, patching, updates, compliance, and device health
  • Maintain accurate hardware and software asset inventories, assignments, refresh planning, and retirement processes
  • Coordinate employee onboarding, transfers, and offboarding activities to ensure a seamless technology experience
  • Provision and recover equipment, software, accounts, and access throughout the employee lifecycle
  • Partner with HR to improve onboarding, offboarding, and employee lifecycle workflows
  • Support infrastructure, workplace technology, and other IT projects
  • Coordinate onsite and extended-hours support coverage as needed
  • Partner closely with HR to improve lifecycle workflows
  • Standardize and improve IT processes and workflows
  • Develop clear documentation and operating procedures
  • Support small IT infrastructure and workplace technology projects
Qualifications:
  • 4+ years of IT support or service desk experience
  • Strong experience with:
    • Microsoft 365 administration
    • Endpoint/device management, including Intune
    • Identity and access management
    • Supporting Autodesk, Adobe Creative Cloud, Bluebeam, or other AEC-industry applications
  • Experience acting as an escalation point (Level 2 or senior support)
  • Prior experience mentoring or supporting junior teammates
  • Strong communication skills and customer-service mindset
  • Preferred IT experience at an Architectural, Design, Engineering or Construction firm
About OTJ:
OTJ is a premier architecture and design firm with offices in Washington, D.C., New York City, Miami, San Francisco, Boston, Dallas, and Chicago. For 35+ years we have experienced an unparalleled and uninterrupted growth trajectory fueled by the design of award-winning projects for leading organizations across North America. We pride ourselves on our diverse and inclusive team as we continue our dynamic growth. We are now poised to further expand our reach and believe your skills and experience will be an asset to the ongoing success of our team. We are confident that OTJ will offer you the opportunity to do your best, most creative work in a dynamic atmosphere that welcomes fresh ideas.
Application:
Qualified candidates should send resume and relevant work samples to HR@otj.com. Email must include number of years of IT support desk experience and if a U.S. citizen. Because this position may support federal government projects that require U.S. citizenship as a bona fide occupational qualification, we are unable to move forward with candidates who do not meet this requirement.
Equal Employment Opportunity Statement:
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.

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