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Information Technology Support Desk Jobs in Springfield, VA

Spaark

IT Support

Falls Church, VA · On-site

$65 - $80/hr

Information Technology As IT Support at SPAARK, you will support the Mission Integration Records Management Division staff under the PFPA. * The contractor shall be responsible for coordinating with ...

POWERX

IT Support Specialist

Chantilly, VA

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical ... IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

$72 - $88/hr

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Springfield, VA

Information Technology Support Desk information

See Springfield, VA salary details

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How much do information technology support desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for information technology support desk in Springfield, VA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.88 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What are popular job titles related to Information Technology Support Desk jobs in Springfield, VA?

For Information Technology Support Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Springfield, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Information Technology Support Desk jobs?

Cities near Springfield, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

IT Support

Spaark

Falls Church, VA • On-site

$65 - $80/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Details

Job Location: Falls Church, VA 22041Position Type: Full TimeEducation Level: Not SpecifiedJob Category: Information Technology

As IT Support at SPAARK, you will support the Mission Integration Records Management Division staff under the PFPA.

  • The contractor shall be responsible for coordinating with the CRMO in the administration of records and documented information for the entirety of its lifecycle, which includes the creation, maintenance, use, storage, retrieval, and disposal of records agency-wide for PFPA as outlined in the PFPA correspondence regulations.
  • Provide Information Technology (IT) support and manage the O: drive infrastructure to 1200+ PFPA staff with access, and removal of permissions. Approximately 150 GB of data safeguarded via security groups creations to support agency’s business needs and mission requirements.
  • Perform routine daily task in coordination with the JSP to manage agency security groups averaging three service ticket a day. Provide naming convention conformity for security groups and prevent the creation of excessive security groups.
  • Investigate problems and provide corrective actions with security group divergence, permission breaches, embedded folders, and other aspects of project management three times a week.
  • Coordinate with JSP, RM and Directorates to identify users and assign the appropriate level of permissions (read, write, execute) rights to access folders on a weekly basis (three time per week).
  • Identify incoming and outgoing employees. Maintain an accurate list of PFPA employees’ accounts on the server. Coordinate with JSP to remove obsolete accounts of departed employees on a weekly basis (three times per week).
  • Manage the process and coordinate with JSP to update e-mail accounts, rights to folders, security groups and server updates for incoming and exiting PFPA employees daily averaging 10 updates a week.
  • Coordinate with JSP to update PFPA accounts. Routine tasks include 3 to 4 times a week coordinating with JSP to procure all forms of IT equipment for PFPA headquarters to complete mission essential task. Serves as the assistant IT property POC custodian for PFPA to assist in managing IT equipment. POC to coordinate with JSP to ensure all IT equipment is updated and upgraded accordingly.
  • Provide quality monthly checks of the O: drive to ensure records management regulatory requirements are being met.
  • Perform monthly 3-hour data migration testing. Ensure system implementation and upgrades are at peak level.
  • Provide and discuss monthly, bi-monthly, and quarterly reports on permission breaches, agency security groups, and employees accounts.
Qualifications
  • Secret Security clearance
  • *Position is Temporary through 12/31/26

SPAARK, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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