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Information Technology Support Desk Jobs in Springfield, VA

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate ...

TSTC

Part-Time IT Support Assistant

Arlington, VA

$18 - $30/hr

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle ...

Virginia Tire and Auto

IT Support Specialist

Ashburn, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire ... Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire ... Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs ...

Computer Merchant, Ltd., The

IT Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience: - Minimum 4 years of IT support experience in a service desk or desk-side environment. - Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical ... IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for ...

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for ...

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Showing results 21-40

All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Springfield, VA

Information Technology Support Desk information

See Springfield, VA salary details

$14

$24

$35

How much do information technology support desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for information technology support desk in Springfield, VA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.88 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Springfield, VA?

For Information Technology Support Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Springfield, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Information Technology Support Desk jobs?

Cities near Springfield, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

IT Support Technician

KBR

Chantilly, VA

$149K - $182K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

142nd of 449 rated engineering

Job description

Title:

IT Support Technician

Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.

Why Join Us?
  • Innovative Projects: Support IT environments that enable mission-critical work.
  • Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
  • Impactful Work: Ensure users have reliable, secure access to the tools they need.
Key Responsibilities
  • Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
  • Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
  • Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
  • Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.
QualificationsRequired
  • Active TS/SCI with a Polygraph
  • Bachelor's degree
  • Minimum of 8 years relevant experience
  • Experience providing hands-on IT support in a desktop or service desk environment.
  • Strong troubleshooting skills for hardware, software, and basic network issues.
  • Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
  • Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
  • Ability to communicate technical information clearly to non-technical users.
  • Experience documenting technical issues, resolutions, and procedures.
  • Ability to manage multiple support requests in a fast-paced environment.
  • Attention to detail and strong customer service skills.
Desired
  • Previous experience supporting a government or defense contractor environment.
  • Familiarity with basic server administration or endpoint management tools.
Work Environment
  • Location: On-site
  • Travel Requirements: Minimal (0-20%)
  • Working Hours: Standard business hours

Basic Compensation:

$149,000 to $182,100

This range is for the Virginia area only.

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.

KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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