ZipRecruiter

Log In

1

Information Technology Support Desk Jobs in Springfield, VA

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the fields concepts, practices and procedures. The IT Support Specialist will follow all ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Identify recurring issues and recommend improvements to help desk processes and procedures.

Concept Plus

IT Support Specialist

Fairfax, VA · On-site

About the role Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ... Required Qualifications * 3-5 years of IT help desk / technical support experience (Tier 2 minimum)

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Jobless

IT Support Specialist

Fairfax, VA · On-site

$65 - $90/hr

About the role Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ... Required Qualifications * 3-5 years of IT help desk / technical support experience (Tier 2 minimum)

Concept-Plus

IT Support Specialist

Fairfax, VA · On-site

$55 - $75/hr

Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ready to take the ... Required Qualifications * 3-5 years of IT help desk / technical support experience (Tier 2 minimum)

AeroVironment

Director, Global IT Support

Herndon, VA · On-site

$163K - $261K/yr

Lead and scale a globally distributed team of service desk agents, endpoint engineers, and ... IT support or infrastructure experience, with 5+ years in IT leadership roles within a large ...

AeroVironment

Director, Global IT Support

Arlington, VA · On-site

$163K - $261K/yr

Lead and scale a globally distributed team of service desk agents, endpoint engineers, and ... IT support or infrastructure experience, with 5+ years in IT leadership roles within a large ...

Concept Plus

IT Support Specialist

Fairfax, VA · On-site

$65 - $90/hr

... support to our 300+ users while helping optimize our IT operations. What you'll do * Identify ... Serve as the primary operational anchor for the help desk--backing Tier 1 during workload spikes ...

Dark Wolf Solutions

Tier 2 IT Support Engineer

Herndon, VA · On-site

$70K - $100K/yr

Required Qualifications: * 2 to 5 years of hands-on experience in a corporate IT support, help desk ... system administration, or network operations role. * Strong working knowledge of Windows 11, macOS ...

previous page

Showing results 41-60

All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Springfield, VA

Information Technology Support Desk information

See Springfield, VA salary details

$14

$24

$35

How much do information technology support desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for information technology support desk in Springfield, VA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.88 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What are popular job titles related to Information Technology Support Desk jobs in Springfield, VA?

For Information Technology Support Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Springfield, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Information Technology Support Desk jobs?

Cities near Springfield, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

IT Support Technician - Tier 1

DCA Technology Partners

Alexandria, VA • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

IT Support Technician – Tier 1

Department: IT
Reports to: Director of Managed IT Services
Location: Alexandria, VA (onsite role; remote/telework not available)

Position Overview

We are seeking a motivated Tier 1 IT Support Technician to join our Managed IT Services team. This role serves as the frontline customer support point for technical issues, providing timely and professional resolutions for hardware, software, networking, and system-related requests. You'll troubleshoot issues by phone, through remote tools, and at customer sites.

The ideal candidate thrives in a fast-paced environment, takes ownership of challenges, and delivers outstanding customer experiences while building expertise and advancing their career within our growing organization.

Key Responsibilities

  • Respond to customer support calls, tickets, and emails promptly and with a positive, service-first attitude.
  • Troubleshoot and resolve end-user issues involving desktops, laptops, mobile devices, printers, and software applications
  • Escalate unresolved or high-complexity problems to higher-tier support while ensuring smooth handoff and customer confidence.
  • Maintain clear, comprehensive, and accurate documentation for all support activities.
  • Deliver proactive communication to customers, setting appropriate expectations on timelines and resolutions.
  • Provide end-user training on common issues and new technologies as needed
  • Collaborate with internal teams to ensure seamless service delivery
  • Participate in IT projects, setup/deployment tasks, and system rollouts as assigned
  • Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 lbs. required)
  • Develop expertise in at least one specialized IT area, supporting both personal growth and team capabilities
  • Contribute to continuous improvement in technical skills and service delivery processes

Qualifications

Required Skills & Knowledge

  • Excellent customer service mindset with strong communication and listening skills
  • Familiarity with IT hardware (desktops, laptops, servers, switches, peripherals)
  • Extensive knowledge of Microsoft Windows and/or Mac OS desktop environments
  • Understanding of networking basics (TCP/IP, DNS, DHCP, Active Directory concepts)
  • Experience administering Microsoft 365 and/or Google Workspace (G Suite)
  • Ability to explain technical concepts to non-technical users clearly and patiently
  • Strong documentation and organizational skills with attention to detail
  • Ability to work independently while contributing effectively in a team environment
  • Comfort working under time constraints and prioritizing multiple issues

Preferred Experience & Certifications

  • Prior MSP (Managed Service Provider) technical role experience (1+ years preferred)
  • Experience with ConnectWise Manage / Automate or similar platforms
  • Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education and experience
  • Industry certifications such as CompTIA A+, Network+, Security+, MCSA, or CCNA highly desirable

What We Offer

Salary: $45,000 – $60,000 annually (based on experience and certifications)
Employment Type: Full-time

Comprehensive Benefits Package:

  • 401(k) with employer contribution
  • Health, dental, and vision insurance
  • Company-paid life insurance
  • Paid time off (PTO) and holidays
  • Employee referral program
  • Retirement plan

Professional Growth Opportunities:

  • Clear advancement paths to Level 2, Level 3, and specialized technical roles
  • Company-sponsored certifications and training programs
  • Mentorship opportunities with senior technical staff
  • Exposure to diverse technologies and client environments to expand your skill set

Schedule

  • Monday to Friday, 8-hour shifts
  • Standard business hours with a predictable schedule

Work Location Requirement

  • Alexandria, VA
  • Lanham, MD (Separate identical role at our Headquarters)
  • Candidate must reliably commute or plan to relocate before start date

Experience Requirements (Preferred)

  • Help Desk / IT Support: 1+ year
  • Windows OS: 1+ year

Company Description

DCA is a rapidly growing office technology provider located in Maryland, but serving the Washington, D.C., and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.