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Tier 1 Helpdesk Jobs (NOW HIRING)

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment ...

DEX Imaging

IT Help Desk Tier 1

Tampa, FL · On-site

IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

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How much do tier 1 helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

More about Tier 1 Helpdesk jobs
What cities are hiring for Tier 1 Helpdesk jobs? Cities with the most Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Tier 1 Helpdesk jobs? States with the most job openings for Tier 1 Helpdesk jobs include:
What job categories do people searching Tier 1 Helpdesk jobs look for? The top searched job categories for Tier 1 Helpdesk jobs are:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician

Code Plus Inc

Fairfax, VA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 13 days ago

Job description

Helpdesk Technician- Tier 1

Position Title: Helpdesk Technician – Tier 1 (Application Support)
Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking

Employment Type: Full-Time

Overview

We are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.

Responsibilities

  • Serve as the first point of contact for end-users requiring assistance with the designated application.
  • Respond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.
  • Troubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.
  • Provide clear, user-friendly guidance and training to non-technical users.
  • Maintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.
  • Collaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.
  • Monitor ticket queues and follow established Service Level Agreements (SLAs).
  • Participate in team meetings and contribute ideas for improving support processes.

Qualifications

  • Some technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.
  • Basic understanding of troubleshooting techniques for software or applications.
  • Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.
  • Ability to work effectively in a team-oriented environment and follow documented procedures.
  • Eagerness to learn new applications and grow into higher-level support roles.

Requirements

  • Must be able to obtain Sensitive Public Trust Clearance
  • Must be US Citizen or green card holder
  • Must have been in the county for the last 7 years