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Tier 1 Helpdesk Jobs (NOW HIRING)

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment ...

Apex Systems

Tier 1 Help Desk

Colorado Springs, CO

$19.75 - $26.50/hr

Job#: 3034531 Tier 1 Help Desk Location: Colorado Springs, Colorado (On-site) Employment Type: Contract Role Overview This entry-level position is for a Tier 1 Desktop Support role within an ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

IntelliDyne

Helpdesk Technician - Tier 1

Herndon, VA

$20.50 - $27.75/hr

Help Desk Technician - Tier 1 Clearance: Active Secret Status: Non-Exempt Location: Herndon, VA (Onsite) Responsibilities: * Answer service calls, tickets and emails coming into the call center.

IntelliDyne

Helpdesk Technician - Tier 1

Herndon, VA · On-site

$20.50 - $27.75/hr

Help Desk Technician - Tier 1 Clearance: Active Secret Status: Non-Exempt Location: Herndon, VA (Onsite) Responsibilities: * Answer service calls, tickets and emails coming into the call center.

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How much do tier 1 helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

More about Tier 1 Helpdesk jobs
What cities are hiring for Tier 1 Helpdesk jobs? Cities with the most Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Tier 1 Helpdesk jobs? States with the most job openings for Tier 1 Helpdesk jobs include:
What job categories do people searching Tier 1 Helpdesk jobs look for? The top searched job categories for Tier 1 Helpdesk jobs are:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Nights. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Technician - Tier 1

Helpdesk Technician - Tier 1

IntelliDyne

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
  • Answer calls coming into the Tier 1 Help Desk by the third ring.
  • Create a customer incident in Remedy, the call tracking software for every call answered.
  • Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Ensure that all VIP calls are responded to immediately.
  • Develop professional working relationship with customer to better understand business needs.
  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.
  • Update and develop CAC policies and procedures.
  • Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:
  • Active DOD Public Trust clearance.
  • Active CompTIA Security+ CE certification.
  • Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
  • Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.
  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
  • Wellness and mental health benefits
  • Commuter benefits
  • Flexible work options

Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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