The Colony, TX · On-site
$21 - $26/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Quick apply
The Colony, TX · On-site
$21 - $26/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Irving, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Irving, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Red Bank, NJ · On-site
$25/hr
Physicians' Practice Enhancement, LLC is seeking a motivated and client-focused Tier One Help Desk Technician to join our IT team. This role is essential to ensuring smooth daily operations and ...
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Red Bank, NJ · On-site
$25/hr
Physicians' Practice Enhancement, LLC is seeking a motivated and client-focused Tier One Help Desk Technician to join our IT team. This role is essential to ensuring smooth daily operations and ...
The Colony, TX · On-site
$21 - $26/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
The Colony, TX · On-site
$21 - $26/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Braintree, MA · On-site
$60 - $90/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Braintree, MA · On-site
$60 - $90/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Braintree, MA · On-site
$24 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
Quick apply
Braintree, MA · On-site
$24 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church. Essential Job ...
The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church. Essential Job ...
The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church. Essential Job ...
The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church. Essential Job ...
Cherry Hill, NJ · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
New
Cherry Hill, NJ · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
New
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
New
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
New
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.
As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.
Cities with the most Tier 1 Helpdesk job openings:
The most popular types of Tier 1 Helpdesk jobs are:
States with the most job openings for Tier 1 Helpdesk jobs include:
The top searched job categories for Tier 1 Helpdesk jobs are:
$21 - $26/hr
Full-time
PTO
Posted 9 days ago
Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.
Most of all: We have a ton of fun solving our clients' technology problems!
As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.
Our Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.
What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:
What you have:
Required:
Nice To Have:
What you’ll get:
Sourced by ZipRecruiter
11 - 50 Employees
Lubbock, TX, US
2014
