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Full Time Tier 1 Helpdesk Jobs (NOW HIRING)

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment Type: Full-Time Overview We are seeking a ...

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CNC Machinists (Mill and Lathe)

Humble, TX · On-site

$25 - $33/hr

Heavy Overtime Available (Including Weekends) Employment Type: Full-Time Tier One Personnel is hiring experienced CNC Mill Operators and CNC Lathe Operators for a busy manufacturing facility in North ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

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Full Time Tier 1 Helpdesk information

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How much do full time tier 1 helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for full time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a full time tier 1 helpdesk?

Full Time Tier 1 Helpdesk jobs are entry-level positions in IT support, where employees assist users by troubleshooting and resolving basic technical issues. These roles often involve answering calls, responding to emails or chats, and guiding customers through solutions for problems like password resets, software installations, or connectivity issues. Tier 1 helpdesk staff typically follow scripts and escalate more complex problems to higher-level support teams. These positions are crucial for maintaining smooth IT operations in organizations and provide a foundation for career growth in technical support.

What are the key skills and qualifications needed to thrive as a full time tier 1 helpdesk technician?

To thrive as a Full Time Tier 1 Helpdesk Technician, you need foundational IT knowledge, strong troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving skills help you deliver clear support and maintain user satisfaction. These skills ensure prompt issue resolution, minimize downtime, and contribute to a positive user experience.

What are some common challenges faced by full time tier 1 helpdesk professionals, and how can they be managed?

Full Time Tier 1 Helpdesk professionals often encounter challenges such as managing high ticket volumes, handling a wide variety of technical issues, and communicating complex solutions to users with varying levels of technical knowledge. Staying organized and prioritizing tasks can help manage workload efficiently, while using clear, patient communication ensures positive user experiences. Additionally, building strong documentation habits and collaborating with Tier 2 support or other departments can streamline issue resolution and professional development.

What is the difference between Full Time Tier 1 Helpdesk vs Full Time Helpdesk Technician?

AspectFull Time Tier 1 HelpdeskFull Time Helpdesk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced depending on role
Work EnvironmentHelpdesk support, call centers, or on-site supportHelpdesk support, on-site or remote troubleshooting
Employer & Industry UsageCommon in IT support, MSPs, corporate IT departmentsUsed in IT support roles across various industries

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The main difference lies in job titles used by employers; 'Helpdesk Technician' may imply a broader or slightly more advanced role, but both positions typically require similar skills and certifications.

What cities are hiring for Full Time Tier 1 Helpdesk jobs?

Cities with the most Full Time Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most Full Time Tier 1 Helpdesk jobs?

States with the most job openings for Full Time Tier 1 Helpdesk jobs include:

Full Time Tier 1 Helpdesk jobs near you

Helpdesk Technician - Tier 1

IntelliDyne, LLC

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
IntelliDyne, LLC empowers government organizations through quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support, manage customer incidents, and ensure customer satisfaction through effective communication and problem resolution.
Responsibilities:
• Answer calls coming into the Tier 1 Help Desk by the third ring.
• Create a customer incident in Remedy, the call tracking software for every call answered.
• Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
• Ability to assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Ensure that all VIP calls are responded to immediately.
• Develop professional working relationship with customer to better understand business needs.
• Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Update and develop CAC policies and procedures.
• Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
• Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
Required:
• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
• Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
• Superb verbal communication skills; comfortable working on the telephone and responding to calls.
• Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Company:
IntelliDyne is a management consulting company offering cyber security, cloud computing, and mobile computing services. Founded in 1998, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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