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Overnight Tier 1 Helpdesk Jobs (NOW HIRING)

Simpatico Systems

Tier 1 Helpdesk Engineer

Lubbock, TX · On-site

$18 - $25/hr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...

AAC

Tier 1 Helpdesk Technician

Washington, DC

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

TGI Office Automation, Inc.

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

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Overnight Tier 1 Helpdesk information

See salary details

$21.5K

$63.1K

$118.5K

How much do overnight tier 1 helpdesk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for overnight tier 1 helpdesk in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an overnight Tier 1 Helpdesk?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What are the key skills and qualifications needed to thrive as an overnight Tier 1 Helpdesk?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an overnight Tier 1 Helpdesk, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What cities are hiring for Overnight Tier 1 Helpdesk jobs?

Cities with the most Overnight Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most Overnight Tier 1 Helpdesk jobs?

States with the most job openings for Overnight Tier 1 Helpdesk jobs include:

Overnight Tier 1 Helpdesk jobs near you
Infographic showing various Overnight Tier 1 Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Tier 1 Helpdesk Support

TEKsystems c/o Allegis Group

Irving, TX • On-site

$16.25 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Irving,TX.
Application Deadline
This position is anticipated to close on Sep 11, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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