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Overnight Tier 1 Helpdesk Jobs (NOW HIRING)

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TGI MAIN COMPANY

Helpdesk Tier 1

West Caldwell, NJ

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

New

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Brooklyn, NY

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

New

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

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All JobsTier 1 Helpdesk JobsOvernight Tier 1 Helpdesk Jobs

Overnight Tier 1 Helpdesk information

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$21.5K

$63.1K

$118.5K

How much do overnight tier 1 helpdesk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for overnight tier 1 helpdesk in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an overnight Tier 1 Helpdesk?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What are the key skills and qualifications needed to thrive as an overnight Tier 1 Helpdesk?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the unique challenges of working as an overnight Tier 1 Helpdesk, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.
More about Overnight Tier 1 Helpdesk jobs
What cities are hiring for Overnight Tier 1 Helpdesk jobs? Cities with the most Overnight Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Overnight Tier 1 Helpdesk jobs? States with the most job openings for Overnight Tier 1 Helpdesk jobs include:
What job categories do people searching Overnight Tier 1 Helpdesk jobs look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs are:
Overnight Tier 1 Helpdesk jobs near you
Infographic showing various Overnight Tier 1 Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Tier 1 Helpdesk Technician

Intermountain Farmers Association (IFA)

Salt Lake City, UT • On-site

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Intermountain Farmers Association rating

6.2

Company rating: 6.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

INTERMOUNTAIN FARMERS ASSOCIATION, a regional agricultural cooperative, is seeking qualified and experienced individuals to fill the position of Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah.
Responsibilities
  • Serve as the first point of contact for technical support requests via phone, email, and ticketing system.
  • Diagnose, troubleshoot, and resolve basic technical issues related to desktop computers, laptops, mobile devices, printers, point of sale peripherals, and software applications.
  • Assist users with password resets, account access with multi-factor authentication, and basic network connectivity problems.
  • Install, configure, and deploy new IT equipment and software as directed.
  • Accurately record, update, and document all support requests and resolutions in the IT ticketing system.
  • Escalate complex or unresolved issues to Tier 2 support or other appropriate teams when necessary.
  • Contribute to the internal knowledge base by creating and updating support documentation.
  • Maintain a high level of customer service and follow up with users to ensure timely resolution and satisfaction.

Qualifications
  • Education: High school diploma or GED required. An associate's degree in Information Technology or a related field is preferred.
  • Experience: 0-2 years of experience in an IT support or helpdesk environment is required; internships count.
  • Technical Skills:
    • Familiarity with Windows 10/11 operating systems.
    • Proficiency with Microsoft Office Suite or Microsoft 365.
    • Experience with a ticketing system (e.g., ServiceNow, Jira).
    • Basic knowledge of Active Directory and Microsoft 365 Admin Center for password resets and user account management.
    • Understanding of basic networking concepts.
  • Soft Skills:
    • Exceptional communication skills, both written and verbal.
    • Excellent problem-solving and analytical abilities.
    • Strong customer service orientation and a patient, professional demeanor.
    • Ability to work effectively both independently and as part of a team.
    • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Bonus qualifications
  • CompTIA A+ or other relevant technical certifications.
  • Experience with remote support tools (Atera, Splashtop, Anydesk, etc.).

BENEFITS: This is a full-time position that includes a comprehensive benefits package including medical and dental insurance, vision reimbursement plan, generous 401K matching, life insurance, long-term disability, vacation and sick time, paid holidays, employee discounts on store purchases as well many other incredible benefits.
IFA is an Equal Opportunity Employer

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