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3Rd Shift Tier 1 Helpdesk Jobs (NOW HIRING)

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

Description Our client is hiring 3 IT support specialists for 9 weeks (no extension) to help with the holiday uptick. These consultants will provide Tier 1 technical support for their digital selling ...

Annexa Inc.

Helpdesk Specialist Tier 1/2

Washington, DC · On-site

Helpdesk Specialist Tier 1/2 Employment Type: Onsite Annexa is currently working with D.C. Government's Department of Licensing and Consumer Protection and we are seeking a Helpdesk Specialist Master ...

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3Rd Shift Tier 1 Helpdesk information

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How much do 3rd shift tier 1 helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 3rd shift tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 3rd shift tier 1 helpdesk?

A 3rd Shift Tier 1 Helpdesk is an entry-level IT support role that operates during overnight hours, typically covering late-night to early-morning shifts. Employees in this position are the first point of contact for users experiencing technical issues, such as problems with hardware, software, or network connectivity. Their main responsibilities include troubleshooting basic problems, creating support tickets, and escalating complex issues to higher-level support teams. This shift is essential for organizations that require 24/7 technical support to keep operations running smoothly outside of regular business hours.

What are the key skills and qualifications needed to thrive as a 3rd shift tier 1 helpdesk technician?

To thrive as a 3rd Shift Tier 1 Helpdesk technician, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems (like ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage issues during off-peak hours. These abilities ensure prompt and effective technical support, maintain system uptime, and provide a positive user experience when resources may be limited.

What are some unique challenges of working as a 3rd shift tier 1 helpdesk technician?

Working the 3rd shift as a Tier 1 Helpdesk technician often means handling IT support requests during overnight hours, when direct supervision and resource availability may be limited. You may encounter issues that require independent problem-solving and strong communication skills to remotely assist users across various time zones. To succeed, it's important to be self-motivated, comfortable with night schedules, and proactive in documenting incidents for seamless handoff to daytime teams. Regularly updating your technical skills and participating in team briefings can also help you stay effective in a less traditional work environment.

What cities are hiring for 3Rd Shift Tier 1 Helpdesk jobs?

Cities with the most 3Rd Shift Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

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3Rd Shift Tier 1 Helpdesk jobs near you

Helpdesk Technician - Tier 1

IntelliDyne Jobs for Veterans

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
  • Answer calls coming into the Tier 1 Help Desk by the third ring.
  • Create a customer incident in Remedy, the call tracking software for every call answered.
  • Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Ensure that all VIP calls are responded to immediately.
  • Develop professional working relationship with customer to better understand business needs.
  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.
  • Update and develop CAC policies and procedures.
  • Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:
  • Active DOD Public Trust clearance.
  • Active CompTIA Security+ CE certification.
  • Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
  • Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.
  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
  • Wellness and mental health benefits
  • Commuter benefits
  • Flexible work options

Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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