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Evening Tier 1 Helpdesk Jobs (NOW HIRING)

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

International Executive Service Corps

$85 - $110/hr

The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...

New

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Yulista Holding, LLC

Tier 2 Helpdesk Lead

Washington, DC · On-site

$85 - $115/hr

Serve as the primary escalation point for USAidam issues that cannot be resolved by Tier 1 support personnel, including TechOne and local District IT helpdesks. * Ensure incoming helpdesk tickets are ...

New

Yulista

Tier 2 Helpdesk Lead

Washington, DC · On-site

Serve as the primary escalation point for USAidam issues that cannot be resolved by Tier 1 support personnel, including TechOne and local District IT helpdesks. * Ensure incoming helpdesk tickets are ...

AAC

$55 - $75/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

New

Apex Systems

Tier 1 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3045484 Tier 1 Help Desk Location: Memphis, Tennessee (Onsite) Schedule: 3pm-12am CST Role Overview We are seeking a Tier 1 Help Desk professional to join our team. This role is focused on ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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Evening Tier 1 Helpdesk information

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How much do evening tier 1 helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for evening tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an evening tier 1 helpdesk?

An Evening Tier 1 Helpdesk is a customer support role that provides basic technical assistance to users during evening hours. Tier 1 support typically handles initial inquiries, troubleshooting common problems, and resolving simple issues related to hardware, software, or network connectivity. If the issue is more complex, Tier 1 staff escalate it to higher-level support teams. This role is essential for organizations that require helpdesk coverage outside traditional business hours to ensure continuous support for their users.

What are the key skills and qualifications needed to thrive as an evening tier 1 helpdesk?

To thrive as an Evening Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure prompt and accurate issue resolution, contributing to user satisfaction and efficient IT support operations during evening hours.

What are the most common challenges faced by an evening tier 1 helpdesk technician, and how can they be managed effectively?

Evening Tier 1 Helpdesk technicians often encounter challenges such as handling higher call volumes during peak hours, resolving issues with limited access to specialized support, and managing requests from users in different time zones. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear and empathetic communication, and utilize knowledge bases and documentation to resolve issues independently. Building good relationships with team members and leveraging shift handover notes can also help ensure smooth transitions and consistent support for end-users.

What is the difference between Evening Tier 1 Helpdesk vs Night Shift Customer Support Representative?

AspectEvening Tier 1 HelpdeskNight Shift Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service experience, communication skills, sometimes basic technical knowledge
Work EnvironmentHelpdesk or IT support center, technical troubleshootingCall centers, customer service departments, remote or on-site
Industry UsageIT, technology, corporate supportRetail, telecommunications, service industries
Search & Comparison IntentTechnical support roles with evening hoursCustomer service roles during night shifts

While both roles involve support during evening or night hours, the Evening Tier 1 Helpdesk focuses on technical IT support, requiring relevant certifications and troubleshooting skills. The Night Shift Customer Support Representative emphasizes customer service skills in a broader industry context, often with less technical focus. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities are hiring for Evening Tier 1 Helpdesk jobs?

Cities with the most Evening Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most Evening Tier 1 Helpdesk jobs?

States with the most job openings for Evening Tier 1 Helpdesk jobs include:

Evening Tier 1 Helpdesk jobs near you
Infographic showing various Evening Tier 1 Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician - Tier 1

IntelliDyne

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Help Desk Technician - Tier 1

Clearance: Active DOD Public Trust

Status: Non-Exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

  • Answer calls coming into the Tier 1 Help Desk by the third ring.
  • Create a customer incident in Remedy, the call tracking software for every call answered.
  • Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Ensure that all VIP calls are responded to immediately.
  • Develop professional working relationship with customer to better understand business needs.
  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.
  • Update and develop CAC policies and procedures.
  • Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:

  • Active DOD Public Trust clearance.
  • Active CompTIA Security+ CE certification.
  • Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
  • Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.
  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
  • Wellness and mental health benefits
  • Commuter benefits
  • Flexible work options 

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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