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Evening Tier 1 Helpdesk Jobs (NOW HIRING)

Aac-Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$55 - $75/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

Simpatico Systems

Tier 1 Helpdesk Engineer

Lubbock, TX · On-site

$18 - $25/hr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...

TEKsystems

Tier 1 Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

TGI Office Automation, Inc.

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

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Evening Tier 1 Helpdesk information

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How much do evening tier 1 helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for evening tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an evening tier 1 helpdesk?

An Evening Tier 1 Helpdesk is a customer support role that provides basic technical assistance to users during evening hours. Tier 1 support typically handles initial inquiries, troubleshooting common problems, and resolving simple issues related to hardware, software, or network connectivity. If the issue is more complex, Tier 1 staff escalate it to higher-level support teams. This role is essential for organizations that require helpdesk coverage outside traditional business hours to ensure continuous support for their users.

What are the key skills and qualifications needed to thrive as an evening tier 1 helpdesk?

To thrive as an Evening Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure prompt and accurate issue resolution, contributing to user satisfaction and efficient IT support operations during evening hours.

What are the most common challenges faced by an evening tier 1 helpdesk technician, and how can they be managed effectively?

Evening Tier 1 Helpdesk technicians often encounter challenges such as handling higher call volumes during peak hours, resolving issues with limited access to specialized support, and managing requests from users in different time zones. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear and empathetic communication, and utilize knowledge bases and documentation to resolve issues independently. Building good relationships with team members and leveraging shift handover notes can also help ensure smooth transitions and consistent support for end-users.

What is the difference between Evening Tier 1 Helpdesk vs Night Shift Customer Support Representative?

AspectEvening Tier 1 HelpdeskNight Shift Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service experience, communication skills, sometimes basic technical knowledge
Work EnvironmentHelpdesk or IT support center, technical troubleshootingCall centers, customer service departments, remote or on-site
Industry UsageIT, technology, corporate supportRetail, telecommunications, service industries
Search & Comparison IntentTechnical support roles with evening hoursCustomer service roles during night shifts

While both roles involve support during evening or night hours, the Evening Tier 1 Helpdesk focuses on technical IT support, requiring relevant certifications and troubleshooting skills. The Night Shift Customer Support Representative emphasizes customer service skills in a broader industry context, often with less technical focus. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities are hiring for Evening Tier 1 Helpdesk jobs?

Cities with the most Evening Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most Evening Tier 1 Helpdesk jobs?

States with the most job openings for Evening Tier 1 Helpdesk jobs include:

Evening Tier 1 Helpdesk jobs near you
Infographic showing various Evening Tier 1 Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1 Helpdesk Engineer

Simpatico Systems, LLC

Braintree, MA • On-site

$24 - $30/hr

Full-time

PTO

Posted 17 days ago

Job description

Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.
Most of all: We have a ton of fun solving our clients' technology problems!
As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.
Our Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.
What you'll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:
  • Alert Console Monitoring and Escalation
  • ConnectWise Ticket Execution
  • Incident and Problem Ticket Lifecycle Management
  • Procedural Documentation Creation and Currency
  • Participate in building a world class Operations Model

What you have:
Required:
  • Previous experience in similar IT field
  • Clear and concise communication - written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Office
  • Ability to type 50+ WPM
  • Passion for improvement
  • Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve as secondary on-call for the first week and primary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive $150 compensation for each on-call week, totaling $300 per rotation.

Nice To Have:
  • ITIL Experience
  • ConnectWise Manage and Automate Experience
  • Previous helpdesk experience
  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)

What you'll get:
  • Comprehensive Compensation and Benefits package
  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Apply