Service Delivery Tier 1 Rep
$78K - $117K/yr
For more than 35 years, Viasat has helped shape how consumers, businesses, governments and ... Tier 1 keeps daily operations moving across time zones by delivering timely, accurate global ...
Service Delivery Tier 1 Rep
$78K - $117K/yr
For more than 35 years, Viasat has helped shape how consumers, businesses, governments and ... Tier 1 keeps daily operations moving across time zones by delivering timely, accurate global ...
IT Tech Support - Tier 1 Analyst
Las Vegas, NV · On-site +1
$18 - $20/hr
Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over ... Remote Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific Hourly Rate: $18 - $20 per hour Bonus:
IT Tech Support - Tier 1 Analyst
Las Vegas, NV · On-site +1
$18 - $20/hr
Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over ... Remote Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific Hourly Rate: $18 - $20 per hour Bonus:
Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over ... Remote Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific Hourly Rate: $18 - $20 per hour Bonus:
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Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over ... Remote Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific Hourly Rate: $18 - $20 per hour Bonus:
IT Support Specialist
Washington, DC · Remote
$20 - $25/hr
... remote Tier 1 application support for end users of the Asset Forfeiture Program. The role will ... Record all user inquiries, resolutions, and service requests in the BMC Remedy help desk ticketing ...
New
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IT Support Specialist
Washington, DC · Remote
$20 - $25/hr
... remote Tier 1 application support for end users of the Asset Forfeiture Program. The role will ... Record all user inquiries, resolutions, and service requests in the BMC Remedy help desk ticketing ...
New
Tier 2 staff resolve complex incidents beyond Tier 1 scope, including application-level ... This position is fully remote. Duties & Responsibilities The Service Desk Specialist - Tier 2 will:
Tier 2 staff resolve complex incidents beyond Tier 1 scope, including application-level ... This position is fully remote. Duties & Responsibilities The Service Desk Specialist - Tier 2 will:
Escalation Engineer (Tier 3 Support)
$80K - $100K/yr
Provide technical guidance to Tier 1 and Tier 2 engineers to help progress and resolve escalated ... Experience with Windows Server and Remote Desktop Services * Familiarity with virtualization ...
Escalation Engineer (Tier 3 Support)
$80K - $100K/yr
Provide technical guidance to Tier 1 and Tier 2 engineers to help progress and resolve escalated ... Experience with Windows Server and Remote Desktop Services * Familiarity with virtualization ...
This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... help desk experience 1 year of experience in hardware/software troubleshooting. * 1 year of ...
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This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... help desk experience 1 year of experience in hardware/software troubleshooting. * 1 year of ...
Customer Retention Specialist (Tier 1)
$14.50 - $20/hr
... helping our clients retain their valued customers across all customer-contact channels ... We combine highly trained remote teammates with secure, AI-powered voice and chat technology to ...
Customer Retention Specialist (Tier 1)
$14.50 - $20/hr
... helping our clients retain their valued customers across all customer-contact channels ... We combine highly trained remote teammates with secure, AI-powered voice and chat technology to ...
As a Tier 1 Trailguide , you will serve as the first point of contact for Scout Motors customers ... Remote / Work-from-Home within the United States * Ability to work assigned schedules, including ...
As a Tier 1 Trailguide , you will serve as the first point of contact for Scout Motors customers ... Remote / Work-from-Home within the United States * Ability to work assigned schedules, including ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Intermediate to advanced computer skills with emphasis on Internet knowledge * 1-2 years experience ... Help Desk Equal Opportunity Employer This employer is required to notify all applicants of their ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Help Desk Technician, Digital Technology Solutions
Cincinnati, OH · On-site +1
$39K - $43K/yr
Provide remote Tier 1 consultative, technical, and how to support based on Knowledge Base articles ... to help others. * May provide direct and/or indirect coaching or team building to peers and/or ...
Service Desk Technician (Tier 1)
$16 - $18/hr
Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an ... Experience / Technical Requirements: * 1 year experience in call center or service desk environment.
Service Desk Technician (Tier 1)
$16 - $18/hr
Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an ... Experience / Technical Requirements: * 1 year experience in call center or service desk environment.
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft ... The full process typically takes 2 to 3 weeks from first screen to offer. #LI-Remote Requirements ...
Tier 2 Support - Team Lead
Reston, VA · Remote
We help customers secure critical systems, modernize enterprise technology, and solve complex ... This is a fully remote, after-hours position responsible for the day-to-day operations of the ...
Quick apply
Tier 2 Support - Team Lead
Reston, VA · Remote
We help customers secure critical systems, modernize enterprise technology, and solve complex ... This is a fully remote, after-hours position responsible for the day-to-day operations of the ...
Remote Tier 1 Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do remote tier 1 helpdesk jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for remote tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is a remote tier 1 helpdesk?
A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.
What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?
| Aspect | Remote Tier 1 Helpdesk | Remote Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI Customer Service | CompTIA A+, Network+, Microsoft Certified |
| Work Environment | Helpdesk ticketing systems, customer calls | Advanced troubleshooting, remote access tools |
| Industry Usage | IT support, customer service | IT, software/hardware support |
| Search Intent | Basic troubleshooting, first-level support | Complex issues, second-level support |
Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.
What are the key skills and qualifications needed to thrive as a remote tier 1 helpdesk?
To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.
What are some common challenges faced by remote tier 1 helpdesk professionals, and how can they be managed?
Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.
What cities are hiring for Remote Tier 1 Helpdesk jobs? Cities with the most Remote Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Remote Tier 1 Helpdesk jobs? States with the most job openings for Remote Tier 1 Helpdesk jobs include:
Viasat rating
6.3
Based on 11 frontline employees who took The Breakroom Quiz
78th of 96 rated telecommunications companies
Job description
About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The People Solutions Delivery & Design team strives to make it easier to work at Viasat by delivering responsive, end-to-end support and ensuring every question is guided to the right place and owned through resolution. We expand and maintain clear knowledge resources, identify gaps, and proactively strengthen workflows and tools to create simpler, more seamless employee experiences across the lifecycle.
Tier 1 keeps daily operations moving across time zones by delivering timely, accurate global support and strengthening the knowledge and workflows that empower employees and Tier 2 partners.
The day-to-day
Working within our PB&C Operations team and reporting to the Leader, PB&C Solutions Delivery & Design, in this role you will:
Tier 1 Support & Operations
Knowledge Management & Continuous Improvement
What you'll need
What will help you on the job
Salary range
$63,000.00 - $99,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $78,500.00- $117,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The People Solutions Delivery & Design team strives to make it easier to work at Viasat by delivering responsive, end-to-end support and ensuring every question is guided to the right place and owned through resolution. We expand and maintain clear knowledge resources, identify gaps, and proactively strengthen workflows and tools to create simpler, more seamless employee experiences across the lifecycle.
Tier 1 keeps daily operations moving across time zones by delivering timely, accurate global support and strengthening the knowledge and workflows that empower employees and Tier 2 partners.
The day-to-day
Working within our PB&C Operations team and reporting to the Leader, PB&C Solutions Delivery & Design, in this role you will:
Tier 1 Support & Operations
- Provide first-contact resolution support to employees and managers via our Employee Service Center (ServiceNow) ticketing platform.
- Requests include but are not limited to: flower orders, employment verification letters, policy interpretation, PB&C systems access issues, and guiding employees or managers through Workday self-service steps.
- Actively manage the PB&C shared team inbox, ensuring timely responses and championing the Service Center and our AI Assistant as the preferred channel for future engagement.
- Monitor incoming ticket trends and collaborate with subject matter experts to translate complex information into clear, easy to understand end user content.
- Execute SLA-driven, transactional, repeatable tasks with accuracy and timeliness (e.g., VOE letters, COE support tasks, program administration activities).
Knowledge Management & Continuous Improvement
- Create, update, and maintain ServiceNow knowledge articles; identify content gaps and ensure material is easy to understand for global users.
- Participate in regional or global projects, working cross-functionally within PB&C or with broader business partners.
- Support ongoing efforts to shift work into the Employee Service Center (ESC) by documenting processes, identifying automation opportunities, and improving workflows.
What you'll need
- 6 months - 1 year supporting an HR department or in a customer-facing support role
- Excellent customer service and communication skills (written and verbal), with the ability to influence positive behavior change
- Strong attention to detail
- Ability to prioritize and work in a fast-paced environment, meeting standard ticket SLAs
- Ability to work through ambiguous situations and adapt quickly to change
- Demonstrated personal initiative in problem-solving
- Ability to manage sensitive or confidential information with discretion
- Proficiency with common office applications (e.g., Microsoft Office)
What will help you on the job
- Experience using ServiceNow
- Experience working in an HR shared-service center environment
- Understanding of general HR-related topics (e.g., verification of employment, payroll, timecard support, benefits, HRIS navigation)
- Experience documenting processes or creating end-user guides or articles
- Familiarity with Workday self-service transactions
Salary range
$63,000.00 - $99,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $78,500.00- $117,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
About ViaSat
Sourced by ZipRecruiter
At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.
Industry
Telecommunications
Company size
5,001 - 10,000 Employees
Headquarters location
Carlsbad, CA, US
Year founded
1986