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It Helpdesk Jobs (NOW HIRING)

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Art of Problem Solving

IT Helpdesk Intern

San Diego, CA · On-site

$27.50/hr

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to ...

HIDDEN LEVEL INC

IT Helpdesk Technician

East Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

Apply Early

Missoula Bone & Joint LLC

IT Helpdesk Specialist

Missoula, MT · On-site

$23 - $32/hr

Are you a recent IT graduate or a customer service professional ready to take the next step in your career? Join Missoula Bone & Joint and Surgery Center as a Full-Time IT Helpdesk Specialist in our ...

Apply Early

Semiserve

IT Helpdesk Analyst

El Dorado, AR

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Reef Capital Partners

IT Helpdesk Intern

Lehi, UT · On-site

$18 - $20/hr

Position Title: IT Helpdesk Intern Company : Reef Capital Compensation : $18-$20/hour Location : Lehi, Utah About Reef: Reef is a Utah-based vertically integrated investment and development firm ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

STAQ Pharma Inc

IT Helpdesk Technician

Denver, CO · On-site

$60K/yr

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...

Reef Capital Partners

IT Helpdesk Intern

Lehi, UT

$18 - $20/hr

Position Title: IT Helpdesk Intern Company : Reef Capital Compensation : $18-$20/hour Location : Lehi, Utah About Reef: Reef is a Utah-based vertically integrated investment and development firm ...

Ledgebrook

IT/Helpdesk Supervisor

About the Role The IT Helpdesk Supervisor is responsible for leading and scaling day-to-day IT support operations in a fast-paced startup environment. Working closely with the Head of IT, this role ...

amphenol

IT HelpDesk Technician

Allen, TX · On-site

Role Overview Amphenol Fiber Systems International (AFSI) is seeking a IT HelpDesk Technician who leverages automation to drive efficiency. You will be responsible for the stability and security of ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Judge Group, Inc.

IT Helpdesk Support

Tulsa, OK · On-site

$20 - $23/hr

Tulsa, OK Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: IT Helpdesk Support Location: Tulsa, OK Work Arrangement: Onsite, Monday-Friday, 8:00 AM-5:00 PM Duration: 3-6 Month Contract ...

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How much do it helpdesk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What jobs pay $4000 a week without a degree?

In IT helpdesk roles, earning $4,000 a week typically requires extensive experience, certifications like CompTIA or Microsoft, and a high level of technical skill. Such salaries are uncommon for entry-level positions; most helpdesk jobs pay less, but senior or specialized roles in IT support can reach higher earnings with the right expertise and certifications.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT helpdesk professionals. IT helpdesk roles still require human oversight, problem-solving skills, and customer service, especially for complex or unique problems that AI cannot resolve independently.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

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What cities are hiring for It Helpdesk jobs? Cities with the most It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk jobs? States with the most job openings for It Helpdesk jobs include:
What job categories do people searching It Helpdesk jobs look for? The top searched job categories for It Helpdesk jobs are:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Technologist

IT Helpdesk Technologist

Arthur Lawrence

Dallas, TX • On-site

Other

Posted yesterday

Job description

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the job description below and send us your updated resume if interested:

Must-Have Skills:

  • 2-3 years of experience providing IT desktop support, including troubleshooting Windows-based systems, POS devices, and basic networking issues.
  • Experience using ticketing systems, meeting SLA requirements, and supporting LAN/WAN environments.
  • Strong customer service, written and verbal communication skills, with fluency in Spanish.

Nice to Have Skills:

  • Experience supporting POS systems such as Radiant, VeriFone, Fiscal, Passport, or similar platforms.
  • Previous experience supporting retail or convenience store (c-store) environments.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.

Recent Associations & Acknowledgments:

  • Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
  • IAOP Award; Ranked in the top 100 internationally
  • Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
  • Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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