IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...
IT Helpdesk Technician
Northampton, MA · On-site
$20/hr
Medical
Dental
Life
Retirement
PTO
Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...
IT Helpdesk Technician
Northampton, MA · On-site
$20/hr
Medical
Dental
Life
Retirement
PTO
Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...
IT Helpdesk
Phoenix, AZ · On-site
Medical
Dental
Vision
Life
Retirement
Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...
IT Helpdesk
Phoenix, AZ · On-site
Medical
Dental
Vision
Life
Retirement
Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...
IT Helpdesk Technician
Dublin, OH · On-site
Medical
Dental
Vision
Life
Retirement
Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.
IT Helpdesk Technician
Dublin, OH · On-site
Medical
Dental
Vision
Life
Retirement
Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.
IT Helpdesk Specialist
Medical
Dental
Vision
Life
Retirement
PTO
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues.
IT Helpdesk Specialist
Medical
Dental
Vision
Life
Retirement
PTO
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues.
IT Helpdesk
San Jose, CA · On-site
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
IT Helpdesk
San Jose, CA · On-site
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
IT Helpdesk Technician
Medical
Vision
Retirement
PTO
The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located ...
IT Helpdesk Technician
Medical
Vision
Retirement
PTO
The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...
IT Helpdesk Technician
Greenwood, IN · On-site
Medical
Vision
Retirement
PTO
The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located ...
IT Helpdesk Technician
Greenwood, IN · On-site
Medical
Vision
Retirement
PTO
The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located ...
Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) * IT Help Desk experience. Summary/Objective * Assists ensuring ...
Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) * IT Help Desk experience. Summary/Objective * Assists ensuring ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
Workstudy - IT Helpdesk
Denver, CO · On-site
Workstudy - IT Helpdesk Position Type: Workstudy College: Community College of Denver Division: CCD Business Services Department: CCD Information Technology Services Campus: Auraria Campus Location:
Workstudy - IT Helpdesk
Denver, CO · On-site
Workstudy - IT Helpdesk Position Type: Workstudy College: Community College of Denver Division: CCD Business Services Department: CCD Information Technology Services Campus: Auraria Campus Location:
IT Helpdesk Technician
Westerville, OH · On-site
Description Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time ...
IT Helpdesk Technician
Westerville, OH · On-site
Description Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...
IT Helpdesk Technician
Wyoming, MI · On-site
$45K - $55K/yr
We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...
Quick apply
IT Helpdesk Technician
Wyoming, MI · On-site
$45K - $55K/yr
We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...
IT Helpdesk
San Jose, CA · On-site
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
Quick apply
IT Helpdesk
San Jose, CA · On-site
Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C
IT Helpdesk Technician
Columbus, OH · On-site
The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...
Quick apply
IT Helpdesk Technician
Columbus, OH · On-site
The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...
It Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it helpdesk jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is an IT Helpdesk professional?
IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.
What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?
IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.
What skills and qualifications are needed to thrive as an IT Helpdesk professional?
To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.
What does an IT Helpdesk do?
An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
Is IT Helpdesk a good career?
IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.
What is the difference between It Helpdesk vs Technical Support Specialist?
| Aspect | It Helpdesk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA (optional) |
| Work Environment | Helpdesk ticketing systems, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT departments, MSPs, corporate support | IT companies, tech vendors, corporate support |
Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.
How hard is it helpdesk to get a helpdesk job?
Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
More about It Helpdesk jobs
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What are the most commonly searched types of It Helpdesk jobs?
The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk jobs?
States with the most job openings for It Helpdesk jobs include:
What job categories do people searching It Helpdesk jobs look for?
The top searched job categories for It Helpdesk jobs are:
Job description
Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please find the job description below and send us your updated resume if interested:
Must-Have Skills:
Nice to Have Skills:
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.
Recent Associations & Acknowledgments:
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.
Must-Have Skills:
- 2-3 years of experience in IT desktop support and/or Point of Sale (POS) support.
- Hands-on experience troubleshooting Windows desktop issues and supporting PC hardware and software.
- Basic understanding of PC networking and POS connectivity.
Nice to Have Skills:
- Experience supporting POS systems such as Radiant, VeriFone, Fiscal, Passport, or similar solutions.
- Experience supporting POS environments in the convenience store (c-store) or retail industry.
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.
Recent Associations & Acknowledgments:
- Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
- IAOP Award; Ranked in the top 100 internationally
- Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
- Member of HMSDC, NMSDC and NY&NJMSDC
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.