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It Helpdesk Jobs (NOW HIRING)

Summit Therapeutics

IT Helpdesk Analyst

Palo Alto, CA · On-site

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

CalPrivate Bank

IT & Helpdesk Manager

Newport Beach, CA · On-site

$131K - $152K/yr

The Role: IT & Helpdesk Manager The Location: SB, LA, OC, SD, California Make a Difference Where It Matters Most At CalPrivate Bank, we believe banking is personal. We have deep roots in the ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

Info Way Solutions

IT Helpdesk Technician

Plano, TX · On-site

Info Way Solutions is seeking a competent IT Helpdesk Technician to provide prompt and effective technical assistance. The role involves troubleshooting hardware and software issues, offering ...

Zones LLC.

IT Helpdesk Technician

Boston, MA

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

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It Helpdesk information

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How much do it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.
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It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Analyst

Summit Therapeutics

Palo Alto, CA • On-site

Full-time

Posted 5 days ago

Job description

Location: Palo Alto, CA (onsite)

Overview of Role: 

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing technical issues, providing timely and effective solutions to minimize disruption and maintain productivity across the organization. 

Role and Responsibilities: 

  • Respond to and resolve inbound support requests via phone, email, and ticketing system (Tier 1 & Tier 2). 
  • Diagnose and troubleshoot hardware, software, network, and peripheral issues for end-users. 
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. 
  • Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center. 
  • Document incidents, resolutions, and workarounds clearly in the ITSM ticketing system. 
  • Escalate unresolved or complex issues to senior IT staff or specialized teams. 
  • Assist with onboarding of new employees including workstation setup and access provisioning. 
  • Maintain hardware and software inventory records. 
  • Support video conferencing systems and collaboration tools (Teams, Zoom, etc.). 
  • Contribute to the internal IT knowledge base by writing and updating support articles. 
  • All other duties as assigned 

Experience, Education and Specialized Knowledge and Skills: 

  • Associate's degree or higher in Information Technology, Computer Science, or related field - or equivalent work experience. 
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900). 
  • Minimum of 3+ years of experience in a helpdesk, desktop support, or IT support role. 
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice. 
  • Exposure to remote support tools (e.g., TeamViewer, AnyDesk,). 
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus. 
  • Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). 
  • Familiarity with Active Directory user and group management. 
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN). 
  • Strong communication and interpersonal skills with a customer-first attitude. 
  • Ability to manage multiple tickets and priorities simultaneously under pressure. 
  • Ability to demonstrate professionalism, good judgment, and tact when dealing with sensitive and confidential issues. 
  • Experience in an enterprise environment with 500+ users. 

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