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Remote It Helpdesk Jobs in Utah (NOW HIRING)

Applause

AI Solutions Engineer

Salt Lake City, UT · Remote

... it)-production-grade or engineering-quality code is not required * Programming Languages ... Very effective in a remote work environment Benefits Benefits: 100% remote w/ no office mandate ...

Applause

AI Solutions Engineer

Salt Lake City, UT · On-site +1

... it)-production-grade or engineering-quality code is not required * Programming Languages ... Very effective in a remote work environment Benefits Benefits: 100% remote w/ no office mandate ...

Adobe

Device Experience Platform Developer

Lehi, UT · Remote

$115K - $218K/yr

This role partners closely with Endpoint, Workplace, and IT Operations teams to transform device ... Develop Remote Actions using PowerShell. Build workflows using Nexthink Flow. Create NQL queries.

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

As a Booking Coordinator, you'll help clients organize travel arrangements, coordinate reservations ... Communicate booking details and travel information clearly and professionally * Provide exceptional ...

Strong Tower Partners

Regression Tester

Orem, UT · On-site +1

$110K - $130K/yr

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent ... Flexible remote/hybrid work options. * Contribute to cutting-edge recruitment and analytics ...

Vexcel

Sales Development Representative

Lehi, UT · On-site +1

Information Services, Information Technology & Services • Employment Type: Full-time • Job Functions: Sales, Business Development • Location: Remote (U.S. based) Location Lehi Full-Time ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Utah

Remote It Helpdesk information

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$11

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How much do remote it helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it helpdesk in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Utah?

The most popular types of It Helpdesk jobs in Utah are:

What are popular job titles related to Remote It Helpdesk jobs in Utah?

For Remote It Helpdesk jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Utah look for?

The top searched job categories for Remote It Helpdesk jobs in Utah are:

What cities in Utah are hiring for Remote It Helpdesk jobs?

Cities in Utah with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Utah as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

AI Solutions Engineer

Applause

Salt Lake City, UT • Remote

Full-time

Medical, Life, PTO

Re-posted 4 days ago

Job description

Hiring Manager: Jeff Martin, CTO


We're looking for an AI Solutions Engineer to drive AI adoption across every team at Applause. You 'll build and maintain a monthly roadmap of AI-powered workflows for departments like Sales, Customer Success, Marketing, Finance, and HR/TA, then actually implement them: standing up tools, wiring integrations into our core systems, training the team on how to use them, and tracking whether they're moving the needle. This is a builder role, and you'll work closely with our CTO and Chief Architect, who own the broader AI vision and governance, while you own execution.

Responsibilities:

  • AI Workflow Roadmap & Delivery
    • Build a monthly roadmap of AI workflows to design and ship, prioritized by productivity or cost impact, for every department (except Product and Engineering)
    • Identify manual, repetitive work across departments and design AI-driven workflows to replace or accelerate it
    • Ship the workflows you scope: configure tools, build automations, and get them into daily use, not just document recommendations
    • Iterate and fine-tune workflows post-launch based on usage and feedback
  • Systems & Integrations
    • Support system implementations for AI and adjacent tools, partnering with the CTO and Engineering on technical requirements and data access
    • Connect AI tools into core business systems (CRM, HRIS, finance tools, Slack, etc.), so workflows run inside the systems teams already use
    • Evaluate and pilot new AI tools for specific departments and use cases, and recommend what to adopt, pause, or retire
  • Adoption, Training & ROI
    • Train department teams on the workflows and tools you build, and follow up to make sure they're actually being used
    • Troubleshoot adoption issues directly with end users rather than escalating them
    • Track usage and cost of AI tools by team and use case, and run monthly ROI reporting
    • Report progress monthly to the CTO on workflow delivery, adoption, and productivity/cost impact
    • Level up teams to build and own their own AI workflows over time, so departments grow more self-sufficient rather than depending on you for every change

Requirements

    • Bachelor's degree in Computer Science, Data Science, Engineering, or a related technical field (or equivalent hands-on experience)
    • 2-4 years of experience in AI/LLM implementation, workflow automation, technical business operations, or a related hands-on technical role
    • Able to write and modify code for simple, internal business applications (even if AI writes most of it)-production-grade or engineering-quality code is not required
    • Programming Languages: Javascript/Typescript preferred
    • Demonstrated experience building integrations or automations (e.g., Zapier, Make, APIs, low-code/no-code platforms)
    • Working knowledge of modern AI tools Claude, Copilot, and similar) and how to apply them to business workflows
    • Comfortable working cross-functionally with non-technical teams (Sales, CS, Marketing, Finance, HR) to scope and deliver workflows
    • Strong communicator who can train and troubleshoot with non-technical users
    • Detail-oriented with strong ownership over initiatives, start to finish
    • Very effective in a remote work environment

Benefits

Benefits:  100% remote w/ no office mandate | Unlimited PTO | 20 official company holidays | Health care | Life insurance | Stock options | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup
About Applause

Applause is a SaaS start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We're focused on helping companies supercharge their team's performance so they can win more lifelong customers. Learn more about our company and culture here:

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