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Remote It Helpdesk Jobs (NOW HIRING)

ACI Infotech

IT Sales

Full Time / Remote IT Sales Job Overview ACI Infotech is one of the fastest growing companies in the IT Services and Digital transformational area, headquartered in NJ with offices across the US. We ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... Remote support using Bomgar Remote Desktop * Support remote connectivity via Cisco VPN client ...

Darkhorse Tech, Inc.

IT Help Desk Technician

$40K - $45K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Bachelor's degree in Information Technology or Computer Science is preferred Hours - Monday through ...

Alpaca

IT Operations Specialist

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: * Be the "Go-to-Person- for IT helpdesk requests * Diagnose and provide ...

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... remote connectivity. * Load and verify software packages and configuration baselines using ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

... remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client ...

BitSight

Information Technology (IT) Analyst

Boston, MA · On-site +1

... remote Join our team as an IT Analyst and become a key player in designing, implementing, and ... Requirements: * 1-3 years' experience in an IT Help Desk role or a similar capacity. * Minimum 3 ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ...

Polar IT Services

Azure Databrick Engineer

Richmond, VA · On-site +1

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

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Remote It Helpdesk information

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$33

How much do remote it helpdesk jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs? Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs? States with the most job openings for Remote It Helpdesk jobs include:
What job categories do people searching Remote It Helpdesk jobs look for? The top searched job categories for Remote It Helpdesk jobs are:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in the United States as of July 2026, with employment types broken down into 33% Locum Tenens, 57% Full Time, 4% Part Time, 2% Contract, and 4% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Veteran and Military Spouse IT Network

Veteran and Military Spouse IT Network

Fortuna Business Management Consulting (Fortuna BMC)

San Antonio, TX • On-site, Remote

Contractor

Re-posted 7 days ago

Job description

FortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. We support state agencies, government organizations, and enterprise clients by connecting them with qualified technical talent.

We are committed to helping Military Veterans and Military Spouses successfully transition into meaningful careers in the IT industry. We recognize that military experience builds highly transferable skills-including leadership, problem-solving, adaptability, and mission execution-and we specialize in translating those strengths into civilian technical opportunities.

About This Opportunity

This is not a single job opening.

This is a Veteran IT Talent Network designed to connect you with upcoming opportunities across a wide range of technical disciplines. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.

We actively support candidates at all career stages, from entry-level transitioning service members to experienced IT professionals.

Work Environment
  • Remote, Hybrid, and Onsite opportunities available
  • Locations vary by project and client needs
Work Schedule
  • Typically Monday–Friday, standard business hours
  • Some roles may follow project-specific or mission-driven schedules
Compensation
  • Competitive hourly rates based on experience and skillset
  • W2 and 1099 opportunities available, depending on the project
Key IT Career Areas

We recruit across eight core IT domains:

  • Software Development (Java, .NET, Python, etc.)
  • Cybersecurity
  • Cloud Computing
  • Data Science & Analytics
  • Network & Systems Administration
  • IT Support & Help Desk
  • Database Management
  • Product & Project Management (Agile, PMP)
Who We're Looking For
  • Transitioning Active Duty Service Members (within 6–12 months of separation)
  • Military Veterans with IT or technical experience
  • Military Spouses seeking stable, flexible, or remote IT careers
  • Entry-level candidates with foundational IT training or certifications
What You'll Bring

Preferred Qualifications:

  • Military technical background (MOS, AFSC, NEC, or equivalent experience)
  • Industry certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
  • Active or prior Security Clearance (a strong advantage)
  • Ability to operate in structured, high-performance environments
  • Strong problem-solving skills and a mission-focused mindset
Why Fortuna BMC
  • Veteran-Owned company with a deep understanding of military transition
  • Proven track record supporting government and commercial clients
  • Access to exclusive contract vehicles (CMAS, ITMSA, and others)
  • Ongoing pipeline of IT opportunities across multiple sectors
  • Personalized support aligning your experience to the right roles
  • Commitment to long-term career growth, not just placement
Next Steps

Submit your resume to join our Veteran IT Talent Network and be considered for upcoming opportunities.

 recruiting@fortunabmc.com
 www.gofortuna.com

Referrals from fellow service members and spouses are encouraged.

Apply