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Remote It Helpdesk Jobs (NOW HIRING)

ACI Infotech

IT Sales

Full Time / Remote IT Sales Job Overview ACI Infotech is one of the fastest growing companies in the IT Services and Digital transformational area, headquartered in NJ with offices across the US. We ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

Darkhorse Tech, Inc.

IT Help Desk Technician

$40K - $45K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Bachelor's degree in Information Technology or Computer Science is preferred Hours - Monday through ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

... remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client ...

Polar IT Services

Azure Databrick Engineer

Richmond, VA · Remote

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ...

Polar IT Services

Azure Databrick Engineer

Richmond, VA · Remote

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Minimum of 5+ years' experience working on an Information Technology Helpdesk using remote support tools * Experience using a helpdesk ticketing system for incident tracking and time entry ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

Full-Time | Remote (U.S. - EastCoast Time) | Reports to: Chief Financial Officer About DanceOne ... You will lead one direct report -- a skilled IT Operations Manager who also oversees the IT help ...

CyberSheath

Helpdesk Technician II

Minimum of 5+ years' experience working on an Information Technology Helpdesk using remote support tools * Experience using a helpdesk ticketing system for incident tracking and time entry ...

CyberSheath

Helpdesk Technician I

$20.50 - $27.75/hr

Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools * Experience using a helpdesk ticketing system for incident tracking and time entry ...

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How much do remote it helpdesk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
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Remote It Helpdesk jobs near you
IT Sales

IT Sales

ACI Infotech

Remote

Full-time

Medical, Dental, Retirement

Posted 15 days ago

Job description

Full Time / Remote
IT Sales
Job Overview
ACI Infotech is one of the fastest growing companies in the IT Services and Digital transformational area, headquartered in NJ with offices across the US. We are hiring a talented Sales Executive professional with a proved background to expedite our Rev Gen objectives.
If you're excited to be part of a winning team, ACI is a great place to grow your career. You will be paid a base salary plus an extremely competitive commission with no cap on potential earnings.You will work out of our Corporate HQ in the heart of New Jersey, but may need to travel to clients if the opportunity presents itself.
This is a full-time position with full benefits including Medical, Dental and matching 401K.
Job Responsibilities:
  • Builds business by identifying and selling prospects, maintaining relationships with clients.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing sales options.
  • Sells services by establishing contact and developing relationships with prospects, recommending solutions.
  • Meet with prospects, present the value proposition, structure deals, negotiate contracts and close the sale
  • Provide guidance and eliminate obstacles in high-priority opportunities to ensure the successful closing of contracts.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepares reports by collecting, analysing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications / Skills:
  • Ability to adapt, deliver & grow in a past paced competitive environment
  • Ability to negotiate and understanding of marketing skills
  • Self-motivated and goal-oriented, desire to deliver results
  • Ability to create and deliver presentations.
  • Fast learner and quick thinker
  • Presentation Skills
  • Client Relationships
  • Emphasizing Excellence
  • Energy Level
  • Negotiation
  • Prospecting Skills
  • Meeting Sales Goals
  • Creativity
  • Sales Planning
  • Passionate about sales

Education, Experience, and Licensing Requirements:
  • Bachelor's or master's degree with a concentration in business administration preferred.
  • At least five (5) years of industry sales experience
  • Strategic leadership ability

Apply