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Remote It Helpdesk Jobs (NOW HIRING)

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Open Text Full Stack Developer Location: Remote It's a W2 role Skillset: Open Text Digital Asset Management Open Text Stream Serve AWS Angular GitLab CI/CD Go Programming Language Thanks Jagdish ...

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Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs? Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs? States with the most job openings for Remote It Helpdesk jobs include:
IT Intern

$15.50 - $20.75/hr

Temporary

Posted 19 days ago


Job description

Job Title: IT Intern

Reports to: IT and Security Manager

Location: Remote

Employment Status: Full-time, Non-exempt, 22-week internship


Position Summary


American Institute for Economic Research educates Americans on the value of personal freedom, free enterprise, property rights, limited government, and sound money. AIER's ongoing scientific research demonstrates the importance of these principles in advancing peace, prosperity and human progress.


The IT Intern will support the Information Technology team by assisting with documentation, infrastructure tracking, software and asset management, and internal IT projects. This role provides hands-on experience in IT operations, systems management, and organizational technology practices while offering exposure to a wide range of IT functions and initiatives.

The ideal candidate is detail-oriented, organized, eager to learn, and interested in developing practical experience in information technology and systems administration.


Essential Duties and Responsibilities


Duration: This is a 22-week internship


Documentation & Process Management

  • Document IT processes, procedures, configurations, and workflows for future reference and operational consistency.
  • Maintain accurate records of hardware, software, and network infrastructure.
  • Assist in creating and updating internal IT documentation and manuals.

Collaboration & Team Support

  • Work closely with the IT team to support ongoing technology projects and initiatives.
  • Participate in meetings, planning sessions, and project updates.
  • Provide administrative and technical support for IT operations as needed.

Research & Technology Awareness

  • Research emerging IT trends, tools, and technologies.
  • Recommend improvements or efficiencies based on industry best practices.
  • Assist in evaluating software, hardware, and IT management solutions.

IT Projects & Areas of Focus:

The IT Intern may assist with the following projects and initiatives:

Infrastructure & Inventory

  • Document inventory and IT infrastructure
  • Maintain asset tracking records
  • Assist with equipment organization and lifecycle management

Software & License Management

  • Track software installations and licensing compliance
  • Assist with software audits and renewal documentation
  • Help organize software inventory records

Network & Executive Diagrams

  • Create and update network diagrams
  • Develop executive-level technology overview diagrams
  • Assist with infrastructure mapping and visualization

Policies & Procedures

  • Support development and maintenance of internal IT policies and procedures
  • Review documentation for accuracy and completeness

Internal IT Audits:

Assist with internal audits related to:

  • Toner and printer management
  • Hardware and IT assets
  • Software usage and licensing
  • User roles and permissions
  • Security groups and access management

Qualifications and Skills

  • Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, or a related field
  • Basic understanding of computer hardware, software, and networking concepts
  • Strong organizational and documentation skills
  • Ability to work independently and collaboratively in a team environment
  • Proficiency with Microsoft Office or Google Workspace applications
  • Strong attention to detail and problem-solving skills
  • Familiarity with IT inventory systems or ticketing platforms
  • Basic knowledge of network infrastructure and diagrams
  • Interest in cybersecurity, systems administration, or IT operations
  • Experience with Microsoft Windows environments and common business software
  • IT documentation and process management
  • Infrastructure and asset tracking
  • Software and license administration
  • IT auditing and compliance support
  • Network mapping and systems organization
  • Professional communication and teamwork

Pay Range


Minimum wage


Physical Demands and Work Environment


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This remote IT Intern position is primarily sedentary and requires extended periods of sitting while working at a computer. Duties include frequent typing, mouse use, and screen viewing. The role is fully remote and requires a quiet, dedicated workspace with a reliable high-speed internet connection and a suitable computer. Employees must maintain a safe, ergonomic setup and participate in virtual meetings as needed.