ZipRecruiter

Log In

2

Remote It Helpdesk Jobs (NOW HIRING)

Rebellion Defenses

Remote IT Project Manager

Jackson, MS · Remote

$85K - $101K/yr

Overview Join our dynamic team at Rebellion Defenses as we seek an experienced individual to manage and oversee various IT projects remotely. This position is ideal for someone who thrives in a fast ...

Petfolk

IT Specialist

Charlotte, NC · On-site +1

$60K/yr

The Role This is a Remote- but MUST live in the Charlotte, NC area The IT Specialist is a critical ... Help set up new systems and configure hardware and software, focusing on user access needs.

Valenz

Enterprise IT Technician I

Phoenix, AZ · Remote

Provide remote IT support for Vālenz staff and executives, delivering timely and effective ... Help migrate and update IT documentation into new platforms. * Collaborate with business units to ...

Valenz Health

Enterprise IT Technician I

Phoenix, AZ · On-site +1

Provide remote IT support for Vālenz staff and executives, delivering timely and effective ... Help migrate and update IT documentation into new platforms. * Collaborate with business units to ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk JobsRemote It Helpdesk Jobs

Remote It Helpdesk information

See salary details

$12

$23

$33

How much do remote it helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs? Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs? States with the most job openings for Remote It Helpdesk jobs include:
What job categories do people searching Remote It Helpdesk jobs look for? The top searched job categories for Remote It Helpdesk jobs are:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Specialist - Remote

WhiteWater Express Car Wash

Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

IT Support Specialist
WhiteWater Express Car Wash | Full-Time | Remote | $55k-$65K
At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
Position Overview
We are currently seeking an IT Support Specialist. This role plays a key role in keeping our stores running smoothly. In this position, you'll provide remote support to our locations, helping team members with hardware, software, and POS systems. You'll be the go-to problem solver for network, device, and application issues, ensuring minimal downtime and maximum efficiency.
If you enjoy troubleshooting, delivering quick solutions, and supporting people so they can focus on serving customers, this role is a great fit. You'll also manage support tickets and monitor service levels to make sure every request gets the attention it deserves.
Key Responsibilities
  • Respond promptly and courteously to IT support requests via phone, chat, and the MaintainX system, making sure every issue is addressed and thoroughly documented
  • Troubleshoot a wide range of IT systems, including POS platforms (DRB SiteWatch, Patheon, ICS), networking equipment, and business applications
  • Assist with hardware setup, replacements, and software updates, helping stores stay current and running efficiently
  • Document resolutions clearly so issues can be tracked and referenced, and escalate more complex problems to the right people when needed
  • Prioritize wash-down issues so they're resolved quickly, minimizing any disruption to store operations
  • Maintain a warm, patient, and helpful standard of customer service with store staff, remembering that behind every ticket is a person who needs support
  • Provide remote IT support full-time (100% remote role), staying connected and responsive to stores across the network
  • Lend your skills and perspective to IT projects as they arise, contributing to improvements beyond day-to-day troubleshooting
  • Pitch in on other duties as assigned, with a flexible, team-first attitude

Qualifications
  • High school diploma or equivalent, plus a minimum of 3 years of experience in an IT support role - we're also happy to consider a combination of relevant experience and education that adds up to the right fit
  • Working knowledge of control systems, low-voltage systems, networking, and camera systems
  • Strong understanding of network infrastructure, POS systems, and advanced IT hardware and software
  • Excellent communication and interpersonal skills - you'll be supporting people, not just machines, so patience and clarity go a long way
  • Strong problem-solving instincts and the ability to stay calm and methodical under pressure
  • Proficiency with Microsoft Office Suite, Gmail, or related software

Benefits
  • Salary ranging from $55,000 to $65,000 (based on experience)
  • Comprehensive Health Benefits (Medical, Dental & Vision)
  • Paid Time Off in addition to Company Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Company-Paid Life Insurance
  • Pathways to Advancement
  • Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

Apply