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Remote It Helpdesk Jobs (NOW HIRING)

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Required Language Romanian, German, English Employment Type Full time Contract Type Permanent Description Are you our next IT Helpdesk Administrator? Do you want to take your first step into an IT ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

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How much do remote it helpdesk jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs? Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs? States with the most job openings for Remote It Helpdesk jobs include:
What job categories do people searching Remote It Helpdesk jobs look for? The top searched job categories for Remote It Helpdesk jobs are:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in the United States as of July 2026, with employment types broken down into 33% Locum Tenens, 57% Full Time, 4% Part Time, 2% Contract, and 4% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Remote IT Project Manager

Summit Federal Services, LLC

Quantico, VA • Remote

$100K - $119K/yr

Full-time

Re-posted 8 days ago

Job description

Summit Federal  Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
SFS is looking for a Remote IT Project Manager to lead and oversee DoD software development programs and projects in support of mission-critical initiatives. This role is responsible for managing multiple concurrent projects, ensuring alignment with scope, cost, schedule, and performance objectives while adhering to Agile frameworks and DoD standards. The Project Manager will facilitate cross-functional collaboration, develop and maintain comprehensive project management documentation, and ensure delivery of high-quality software solutions in dynamic operation environments.   The position directly supports program execution, Stakeholder engagement and successful mission outcomes across DoD organizations.
Location: Quantico Virginia
Key Duties:
  • Lead and manage multiple DoD software development projects simultaneously.
  • Develop, maintain, and update Program/Project Management documentation including: Project Management Plans, Work Breakdown Structures, Risk Management plans, Integrated Master Schedules, meeting agendas and meeting minutes.
  • Apply Agile Framework methodologies, including user story development, backlog management, sprint execution, prioritization and adaptive planning to accommodate evolving requirements.
  • Oversee and coordinate activities of cross-functional project team members, including software developers, engineers, and support personnel.
  • Utilize ServiceNow to support project tracking, workflow management task assignments and reporting.
  • Review and approve project deliverables to ensure technical accuracy, completeness, and compliance with DoD standards and contractual requirements.

Qualifications:
  • Required  Secret Clearance
  • Bachelor Degree in Program/Project Management, Business Management or related discipline and 5 years of experience or 10 years without degree. 
  • Active PMP certification required and 5 years of expereince or 10 years without PMP
  • 5 years of demonstrate program/project management experience.
  • 5 years of both DOD and DOD software Development experience required
  • 2 years minimum experience utilizing ServiceNow
Desired Experience:
  • SCRUM Master Certification
  • Experience with additional Agile scaling frameworks (e.g. SAFe, LeSS
  • Experience supporting enterprise-level DoD IT modernization initiatives.
  • Familiar with DoD acquisition lifecycle processes and software development goverance frameworks.

Tools and Technologies:
  • ServiceNow
  • Agile Project Management tools (e.g Jira, Azure DevOps)
  • Microsoft Project
  • Microsoft Office Suite
  • Collaboration tools ( Microsoft Teams, Sharepoint)
SFS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SFS also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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