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It Helpdesk Trainee Jobs (NOW HIRING)

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

RAM Aerospace

IT Helpdesk Intern

Saint George, UT

$13.25 - $17.75/hr

As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and ...

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and ...

Zones

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

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How much do it helpdesk trainee jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Technician

New Brighton, MN • Hybrid

Nystrom & Associates
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about Nystrom & Associatesexternal

$25 - $26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Nystrom & Associates rating

7.4

Company rating: 7.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Helpdesk Technician

Location: 1900 Silver Lake Road, Suite 210 New Brighton, MN 55112

Working Model: This role is fully onsite for the first 90 days, transitioning to a hybrid schedule of three days in the office and two days working from home.

Employee Type: 1.0 FTE - Full Time

AtSagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest-with 2,000+ team members across 80+ locations in five states-we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience,Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values-Humility, Optimism, People-Centered, and Ethical Practice-we provide manageable caseloads, flexible schedules, and compensation options that work for you-from salary to production-based models.

As an IT Helpdesk Technician at Sagent Behavioral Health, you will Serves as the first point of contact for Sagent end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. You will interface with the rest of the IT team to provide a high level of customer service to the organization.

Full Time Benefits:

  • Healthcare, Dental, Vision
  • 401k, Long Term Disability, Short Term Disability and Life Insurance
  • PTO and Paid Holidays

Responsibilities:

  • Identifies, researches, and resolves technical problems.
  • Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
  • Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
  • Fix PC, scanner, or printer issues.
  • Part of On-Call rotation and provides support for after-hours emergencies and issues.
  • All other assigned duties

Requirements:

  • 1 year certification from college or technical school or equivalent work experience.
  • Minimum 2 years of work-related experience.
  • Experience with Microsoft Azure and Intune.
  • Able to travel to new clinics and existing locations as needed.
  • Able to work weekends or evenings for special projects.
  • Experience and knowledge of Microsoft Office Suites.
  • Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.

Compensation: This is an non-exempt position. Hourly rate for this position will range from $25.00-$26.44

*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.

* Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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