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It Helpdesk Trainee Jobs (NOW HIRING)

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Analyst

Kinettix Inc.

Lebanon, OH

Full-time

Posted 9 days ago

Job description

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while delivering exceptional customer service. The analyst works closely with users across the organization to resolve incidents, fulfill service requests, and support the ongoing stability and security of the company's technology environment.

Key Responsibilities

End User Support

  • Provide first-level and second-level technical support for employees.
  • Respond to service requests and incidents through the IT ticketing system.
  • Diagnose and resolve issues involving Windows 11 workstations and laptops, Microsoft 365 applications, printers and peripherals, mobile devices, remote access tools, and VoIP phone systems.
  • Perform remote and onsite troubleshooting.

User Administration

  • Create, modify, and disable user accounts.
  • Support Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
  • Assist with user onboarding and offboarding processes.
  • Configure security access according to company policies.

Device Management

  • Deploy, configure, inventory, and maintain company computers and mobile devices.
  • Install operating systems, software, security updates, and patches.
  • Maintain asset records and equipment lifecycle documentation.

Technical Documentation

  • Record incident resolutions and troubleshooting steps.
  • Create and maintain user procedures, knowledge base articles, and technical documentation.
  • Track recurring issues and identify opportunities for process improvement.

Escalation and Collaboration

  • Escalate complex issues to Systems Administrators, Network Engineers, or third-party vendors.
  • Collaborate with IT team members on projects and technology initiatives.
  • Participate in disaster recovery, cybersecurity, and infrastructure improvement efforts.

Customer Service

  • Deliver professional, timely, and courteous support.
  • Communicate technical information clearly to non-technical users.
  • Follow up with users to confirm issue resolution and satisfaction.

Required Qualifications

Education

  • Associate degree in Information Technology, Computer Science, or related field preferred.
  • Equivalent combination of education, certifications, and experience may be considered.

Experience

  • 2+ years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments.
  • Experience using an IT ticketing system.

Technical Skills

  • Windows 10/11 administration and troubleshooting.
  • Microsoft 365 administration and support.
  • Active Directory and Entra ID user management.
  • Basic networking concepts, including DNS, DHCP, TCP/IP, and VPN.
  • Mobile device support for iOS and Android.
  • Printer and peripheral troubleshooting.

Preferred Certifications

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundamentals Certifications
  • ITIL Foundation

Required Competencies

  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong troubleshooting and analytical skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Attention to detail and commitment to documentation.
  • Ability to work independently and collaboratively.
Kinettix logo

About Kinettix

Sourced by ZipRecruiter

With the combined knowledge and talents of our global partners and vendors, Kinettix can meet your needs, no matter where in the world you need IT field service management. Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We take the complexity out of identifying local partners in international markets. With our wide and reliable global talent pool, expert project coordination and innovative ticket management model, we bridge the gap between traditional staffing and a reliable contingent workforce.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Cincinnati, OH, US

Year founded

2016

Social media

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