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It Helpdesk Trainee Jobs (NOW HIRING)

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

MetTel

IT Helpdesk Agent

New York, NY · On-site

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

DCS Corp

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in IT help desks, such as password resets and troubleshooting common issues, but it does not fully replace the role of IT helpdesk trainees. Human oversight remains essential for complex problems, customer service, and system management, making the role still valuable in the IT support environment.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

Can you get a helpdesk job with no experience?

Helpdesk trainee positions often do not require prior experience, as they focus on training and developing technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Employers may look for basic computer knowledge, a willingness to learn, and good communication skills, making entry-level roles accessible to beginners. Certifications like CompTIA A+ can also improve chances of securing a helpdesk trainee role without experience.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT consultants, cybersecurity experts, or freelance contractors with high-demand skills. These positions often require extensive experience, certifications, and the ability to work independently or on complex projects. Such high daily rates are usually associated with consulting, contract work, or executive-level positions in technology and finance sectors.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree include roles like IT Helpdesk Trainee in specialized fields, sales positions such as real estate or high-ticket sales, and certain skilled trades like commercial diving or technical installation. Success in these roles often depends on experience, certifications, or performance rather than formal education.
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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in the United States as of June 2026, with employment types broken down into 33% Internship, 34% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk

Barry-Wehmiller Companies

Dallas, TX • On-site

Full-time

Posted 5 days ago

Job description

About Us:
BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
IT Service Desk Analyst
When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.
What You'll Do
You'll work individually and in teams to support capital projects and implement solutions for our clients. Together, you will help our clients make critical changes to improve their performance and realize their most important goals.
  • Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
  • Diagnose client requests and determine the course of action for resolution or escalation
  • Create and maintain user network accounts and login scripts
  • Provide new user orientation
  • Utilize KACE to support the service desk environment and lead KACE system management
  • Identify IT automation and self-service options
  • Provide clear, customer-focused communication
  • Successfully execute multiple project responsibilities
  • Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team

What You'll Bring
  • A minimum of 5 years of experience providing PC support in a corporate environment
  • Knowledge of PC repairs and PC builds
  • PC configuration/troubleshooting skills
  • The ability to identify potential process improvements
  • Strong communication, interpersonal, analytical, and organizational skills
  • The ability to work with minimal supervision and successfully execute multiple project responsibilities
  • 50% travel to support additional offices, and for training, seminars, forums, and conventions
  • An associate's or bachelor's degree (preferred)
  • CompTIA A+ Certification or a Microsoft MCP Certification (preferred)
  • Training in Microsoft Office and Windows Operating Systems (preferred)

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
Design Group

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