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It Helpdesk Trainee Jobs (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

US Tech Solutions

IT Helpdesk Support

Painted Post, NY · On-site

They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a single point of contact for users and ensuring effective troubleshooting and resolution of common ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

Leonard USA

IT Helpdesk Analyst

Mount Airy, NC · On-site

Job Summary The IT Helpdesk Analyst is based on-site at the Leonard Customer Support Center (CSC) in Mt. Airy, NC , with operations in the U.S., and has overall responsibility for serving as the ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$27.25 - $32.34/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

New

SBT Global, Inc.

IT Helpdesk

San Jose, CA

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100K - $110K/yr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Nate Grissom Compensation: $100,000 ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

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How much do it helpdesk trainee jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

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What cities are hiring for It Helpdesk Trainee jobs? Cities with the most It Helpdesk Trainee job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 53% Full Time, 8% Part Time, 2% Contract, and 5% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Analyst

IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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